By gregw on March 1, 2012 Verified by Email

I suggest being wary and getting a second opinion on expensive repair estimates at this dealership! Instead of spending $1600 as estimated by Downtown Toyota service experts, our car only needed a $150 repair to correct the situation.

The Facts:
My son's 2003 Corolla failed emissions test Jan 2012 with high NOX. I chose the factory-trained experts at Downtown Toyota (in my son's home area - to start a dealership service relationship for him for future needs) to diagnose the problem.

My money (diagnostic fee ~$118 tax in) and my time ended up wasted; after having the car for 2 hours Toyota emissions specialist Technician said it needed a new Catalytic converter (~$1600 parts & labour). I investigated further before having the repair done, and the proper fix required ONLY a new oxygen sensor (~$150; installed by myself). The car subsequently passed emissions retest with great results!

Downtown Toyota’s only remedy to my complaint about this faulty diagnosis & overly expensive estimate was to offer a 20% discount on future parts and service expenditures - not leaving me or my son as satisfied customers!

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By gregw on March 1, 2012 Verified by Email

I suggest being wary and getting a second opinion on expensive repair estimates at this dealership! Instead of spending $1600 as estimated by Downtown Toyota service experts, our car only needed a $150 repair to correct the situation.

The Facts:
My son's 2003 Corolla failed emissions test Jan 2012 with high NOX. I chose the factory-trained experts at Downtown Toyota (in my son's home area - to start a dealership service relationship for him for future needs) to diagnose the problem.

My money (diagnostic fee ~$118 tax in) and my time ended up wasted; after having the car for 2 hours Toyota emissions specialist Technician said it needed a new Catalytic converter (~$1600 parts & labour). I investigated further before having the repair done, and the proper fix required ONLY a new oxygen sensor (~$150; installed by myself). The car subsequently passed emissions retest with great results!

Downtown Toyota’s only remedy to my complaint about this faulty diagnosis & overly expensive estimate was to offer a 20% discount on future parts and service expenditures - not leaving me or my son as satisfied customers!

Write a Comment