By Crimson Grizzly-Bear on November 11, 2016 Verified by Guest

I brought my 2011 Escape into Ken Knapp for a scheduled oil change and tire rotation. Upon finishing, the serviceman told me that my brakes read 3 - 4mm and needed replacing. I had also asked them to check a vibration/rattle coming from the muffler, probably needing a clamp, and I was told that I needed a new muffler system. My total bill would have been over $1100.00. I proceeded to bring my vehicle into my husband's mechanic for a second opinion. This mechanic has been in business for 50+ years and is very reputable. I expected to have my brakes replaced (from the information at Ken Knapp) for a more reasonable price, only to find out that I still have 50% left on all brakes. They also checked the muffler and replaced a clamp for a total bill of $79.00. I don't understand how this can happen. I would suggest that anyone taking their vehicle to their dealership for service, always get a second opinion.

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By MPG on October 31, 2016 Verified by Email

i've been bringing my 2010 Ford Ranger for service since purchasing it brand new (at a different Ford dealership). I am always greeted like a family member, joke around, give me loaners during longer servicing times, etc...They are knowledgeable and accurate about my vehicle's needs and have never tried to slip in unnecessary services/charges. I continue to bring my vehicle there despite my warranty having expired a while ago.
Martin

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By Ohioeh on October 31, 2016 Verified by Email

I had a scheduled oil change and it still took nearly 3hours! This happens frequently to me! I had purchased the maintenance package as well. Why do you take so long?

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By Violet Mammal on October 28, 2016 Verified by Guest

I am normally not one to write reviews about our purchasing experiences. However, in the case of our recent car buying experience, I must say that our whole experience was very satisfying. The staff at Ken Knapp Ford were all we could have asked for in every respect! We would not hesitate to deal with them again or refer anyone to their dealership.

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By drhooper2004 on October 28, 2016 Verified by Email

As always Bryan was very friendly and helpful and got the truck in quickly to start the front brakes. Unfortunately, the machine that was needed to "machine the rotors" was in use and it took an extra hour to get them done. Bryan gave me the keys to a new Focus and I went for a nice drive, got some apples and had a bite to eat (since it was supper time). A bit disappointing that it didn't get finished in the allotted timeframe, but everyone was very helpful/friendly with it. They either forgot to look at the issue with the heat knob on my dash or forgot to write what they found out about it ... and, again unfortunately, this is the 2nd time that I've asked about something in particular and not gotten any feedback on it. Maybe something that needs to be addressed in a team meeting sometime. Overall, a good experience and great working with Bryan!

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By Crimson Elephant on October 26, 2016 Verified by Guest

Excellent routine service and warranty work done efficiently and when I was available. Ie Saturday service. Keep up good work.

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By Shawnlawler on October 23, 2016 Verified by Email

Brought in truck for service, everything went great as usual.

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By Gray Salmon on October 19, 2016 Verified by Guest

Did not have an appointment but I was taken care of . Thanks

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By Auburn Chipmunk on October 18, 2016 Verified by Guest

Had transmission trouble, I called & Marc & he got me in right away! They fixed my car, & I was on my way! All the staff go out of their way for the customers! Amazing customer service!!!

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By kabrailhead on October 18, 2016 Verified by Email

In for scheduled routine maintenance. The staff is always friendly, and provides for a very welcoming atmosphere. The Service Department is outstanding...on time, knowledgeable and informative, adhering to a schedule, and addressing any concerns / issues. Never made to feel as if you are inconveniencing them!
The prime reason for dealing at Ken Knapp Ford.

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By Coral Partridge on October 14, 2016 Verified by Guest

in for oil, lube & tire rotation. Excellent service, courteous staff make the trip from windsor worth the time. Small town atmosphere is great

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By Charcoal Anglerfish on October 11, 2016 Verified by Guest

I came in for service because of a leaking seal. The guy who helped me was amazing and extremely helpful. They even found that something was wrong with one if my tires! Very impressed with my visit.

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By Triv on October 9, 2016 Verified by Email

Just in for a basic oil change and tire rotation. Quick service from a great Team of people. I always love they way they put my car through the car wash before I get it back. Only think I would like to see changed is in the customer lounge. It should be a cell phone free area. I don't need to hear someone else's long phone conversation.

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By Fuchsia Mosquito on October 6, 2016 Verified by Guest

My recent service at Ken Knapp Ford Service department Essex was very good. Advisor, Matthew Quenneville was professional and knowledgeable in his field. I will tell my friends and family to deal with Matthew Q at Ken Knapp Ford Essex

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By Larrybelowus on October 5, 2016 Verified by Email

Friendly and very accommodating service staff. Got me an appointment on short notice . Strongly recommend Ken K napp Ford.

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By Chocolate Marmoset on October 3, 2016 Verified by Guest

Took my F150 in Sept 29 for a Low Tire Pressure in right front tire. Same tire had had 2 patches for 2 different nails back in 2015. This time one of the repairs was leaking; No nail this time. Due to the location of the patch/plug the tire had to be replaced "Under Warranty". Thank You Bryan for taking care of this problem, I will be scheduling next oil, lube & tire rotation in the next 30 days!!

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By Herb Cowin Llama on September 21, 2016 Verified by Guest

Ken Knapp Ford
I received excellent service for the replacement of the battery in my Grand Marquis on Tuesday. I was glad to see Chris Babkirk stop by for a chat about my Mustang and ask if I was getting looked after OK. I have had no problem with the alarm on the Mustang for the last three weeks, so I think I'll just sit on that problem and see what next summer brings. Thanks for your interest in my visit.

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By Chamoisee Bat on September 17, 2016 Verified by Guest

Even though we lived 5 minutes from a dealership, we chose to drive out to Essex for our car purchases/service. Mark, David, Roberto, Lisa, and Matthew have always been quick, thorough and courteous at the counter and the service staff in the garage is excellent. Over the last 16 years, we have not regretted the decision to drive to Essex!

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By rdean1 on September 13, 2016 Verified by Email

I purchased an F150 from Ken Knapp 3 years ago and had a pleasant experience .Since then I have had all of my oil changes done here and the service was excellent every time , plus they also rotate the tires and perform a multi point inspection for a reasonable price .

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By Azure Camel on September 6, 2016 Verified by Guest

Service was provided quick and professionally.

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By Don Ramsay Dove on August 29, 2016 Verified by Guest

Service was expedient and I couldn't ask for more. Service reps called to give me progress reports and arranged pickup service without asking for help. Ken Knapp personnel from sales to service are the best we would not go anywhere else.

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By Di Moth on August 27, 2016 Verified by Guest

Complete all my maintenance at Ken Knapp Ford on my Ford Edge. The staff is very friendly, informative and helpful. The hours are very accommodating. It is a great environment and would recmmend to others.

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By Roy Embury Locust on August 26, 2016 Verified by Guest

Oil change on 2016 Mustang,
We were greeted heartily by Mark when we arrived and he got right to work to get the oil changed on our Mustang. Everything went exceptionally well and we were very pleased with our experience.
We enjoyed coffee and conversation while we waited.

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By Murph5ford on August 14, 2016 Verified by Email

Had first oil change on my truck arrived at specified time and Roberto took care of me right away , explaining what was to be done , also spoke with Jerry Reame , and had a pleasant experience , thank you Steve

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By mpinsono on August 5, 2016 Verified by Email

Booked an apt for oil change and tire rotation. They took in my vehicle, drove me to a local business and gave me a call as soon as it was ready. The driver picked me up, took me back to dealership and I was on my way not wasting any of my day sitting around. Dave Knott is always a pleasure to deal with.

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By Crimson Grizzly-Bear on November 11, 2016 Verified by Guest

I brought my 2011 Escape into Ken Knapp for a scheduled oil change and tire rotation. Upon finishing, the serviceman told me that my brakes read 3 - 4mm and needed replacing. I had also asked them to check a vibration/rattle coming from the muffler, probably needing a clamp, and I was told that I needed a new muffler system. My total bill would have been over $1100.00. I proceeded to bring my vehicle into my husband's mechanic for a second opinion. This mechanic has been in business for 50+ years and is very reputable. I expected to have my brakes replaced (from the information at Ken Knapp) for a more reasonable price, only to find out that I still have 50% left on all brakes. They also checked the muffler and replaced a clamp for a total bill of $79.00. I don't understand how this can happen. I would suggest that anyone taking their vehicle to their dealership for service, always get a second opinion.

Write a Comment

By MPG on October 31, 2016 Verified by Email

i've been bringing my 2010 Ford Ranger for service since purchasing it brand new (at a different Ford dealership). I am always greeted like a family member, joke around, give me loaners during longer servicing times, etc...They are knowledgeable and accurate about my vehicle's needs and have never tried to slip in unnecessary services/charges. I continue to bring my vehicle there despite my warranty having expired a while ago.
Martin

Write a Comment

By Ohioeh on October 31, 2016 Verified by Email

I had a scheduled oil change and it still took nearly 3hours! This happens frequently to me! I had purchased the maintenance package as well. Why do you take so long?

Write a Comment

By Violet Mammal on October 28, 2016 Verified by Guest

I am normally not one to write reviews about our purchasing experiences. However, in the case of our recent car buying experience, I must say that our whole experience was very satisfying. The staff at Ken Knapp Ford were all we could have asked for in every respect! We would not hesitate to deal with them again or refer anyone to their dealership.

Write a Comment

By drhooper2004 on October 28, 2016 Verified by Email

As always Bryan was very friendly and helpful and got the truck in quickly to start the front brakes. Unfortunately, the machine that was needed to "machine the rotors" was in use and it took an extra hour to get them done. Bryan gave me the keys to a new Focus and I went for a nice drive, got some apples and had a bite to eat (since it was supper time). A bit disappointing that it didn't get finished in the allotted timeframe, but everyone was very helpful/friendly with it. They either forgot to look at the issue with the heat knob on my dash or forgot to write what they found out about it ... and, again unfortunately, this is the 2nd time that I've asked about something in particular and not gotten any feedback on it. Maybe something that needs to be addressed in a team meeting sometime. Overall, a good experience and great working with Bryan!

Write a Comment

By Crimson Elephant on October 26, 2016 Verified by Guest

Excellent routine service and warranty work done efficiently and when I was available. Ie Saturday service. Keep up good work.

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By Shawnlawler on October 23, 2016 Verified by Email

Brought in truck for service, everything went great as usual.

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By Gray Salmon on October 19, 2016 Verified by Guest

Did not have an appointment but I was taken care of . Thanks

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By Auburn Chipmunk on October 18, 2016 Verified by Guest

Had transmission trouble, I called & Marc & he got me in right away! They fixed my car, & I was on my way! All the staff go out of their way for the customers! Amazing customer service!!!

Write a Comment

By kabrailhead on October 18, 2016 Verified by Email

In for scheduled routine maintenance. The staff is always friendly, and provides for a very welcoming atmosphere. The Service Department is outstanding...on time, knowledgeable and informative, adhering to a schedule, and addressing any concerns / issues. Never made to feel as if you are inconveniencing them!
The prime reason for dealing at Ken Knapp Ford.

Write a Comment

By Coral Partridge on October 14, 2016 Verified by Guest

in for oil, lube & tire rotation. Excellent service, courteous staff make the trip from windsor worth the time. Small town atmosphere is great

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By Charcoal Anglerfish on October 11, 2016 Verified by Guest

I came in for service because of a leaking seal. The guy who helped me was amazing and extremely helpful. They even found that something was wrong with one if my tires! Very impressed with my visit.

Write a Comment

By Triv on October 9, 2016 Verified by Email

Just in for a basic oil change and tire rotation. Quick service from a great Team of people. I always love they way they put my car through the car wash before I get it back. Only think I would like to see changed is in the customer lounge. It should be a cell phone free area. I don't need to hear someone else's long phone conversation.

Write a Comment

By Fuchsia Mosquito on October 6, 2016 Verified by Guest

My recent service at Ken Knapp Ford Service department Essex was very good. Advisor, Matthew Quenneville was professional and knowledgeable in his field. I will tell my friends and family to deal with Matthew Q at Ken Knapp Ford Essex

Write a Comment

By Larrybelowus on October 5, 2016 Verified by Email

Friendly and very accommodating service staff. Got me an appointment on short notice . Strongly recommend Ken K napp Ford.

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By Chocolate Marmoset on October 3, 2016 Verified by Guest

Took my F150 in Sept 29 for a Low Tire Pressure in right front tire. Same tire had had 2 patches for 2 different nails back in 2015. This time one of the repairs was leaking; No nail this time. Due to the location of the patch/plug the tire had to be replaced "Under Warranty". Thank You Bryan for taking care of this problem, I will be scheduling next oil, lube & tire rotation in the next 30 days!!

Write a Comment

By Herb Cowin Llama on September 21, 2016 Verified by Guest

Ken Knapp Ford
I received excellent service for the replacement of the battery in my Grand Marquis on Tuesday. I was glad to see Chris Babkirk stop by for a chat about my Mustang and ask if I was getting looked after OK. I have had no problem with the alarm on the Mustang for the last three weeks, so I think I'll just sit on that problem and see what next summer brings. Thanks for your interest in my visit.

Write a Comment

By Chamoisee Bat on September 17, 2016 Verified by Guest

Even though we lived 5 minutes from a dealership, we chose to drive out to Essex for our car purchases/service. Mark, David, Roberto, Lisa, and Matthew have always been quick, thorough and courteous at the counter and the service staff in the garage is excellent. Over the last 16 years, we have not regretted the decision to drive to Essex!

Write a Comment

By rdean1 on September 13, 2016 Verified by Email

I purchased an F150 from Ken Knapp 3 years ago and had a pleasant experience .Since then I have had all of my oil changes done here and the service was excellent every time , plus they also rotate the tires and perform a multi point inspection for a reasonable price .

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By Azure Camel on September 6, 2016 Verified by Guest

Service was provided quick and professionally.

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By Don Ramsay Dove on August 29, 2016 Verified by Guest

Service was expedient and I couldn't ask for more. Service reps called to give me progress reports and arranged pickup service without asking for help. Ken Knapp personnel from sales to service are the best we would not go anywhere else.

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By Di Moth on August 27, 2016 Verified by Guest

Complete all my maintenance at Ken Knapp Ford on my Ford Edge. The staff is very friendly, informative and helpful. The hours are very accommodating. It is a great environment and would recmmend to others.

Write a Comment

By Roy Embury Locust on August 26, 2016 Verified by Guest

Oil change on 2016 Mustang,
We were greeted heartily by Mark when we arrived and he got right to work to get the oil changed on our Mustang. Everything went exceptionally well and we were very pleased with our experience.
We enjoyed coffee and conversation while we waited.

Write a Comment

By Murph5ford on August 14, 2016 Verified by Email

Had first oil change on my truck arrived at specified time and Roberto took care of me right away , explaining what was to be done , also spoke with Jerry Reame , and had a pleasant experience , thank you Steve

Write a Comment

By mpinsono on August 5, 2016 Verified by Email

Booked an apt for oil change and tire rotation. They took in my vehicle, drove me to a local business and gave me a call as soon as it was ready. The driver picked me up, took me back to dealership and I was on my way not wasting any of my day sitting around. Dave Knott is always a pleasure to deal with.

Write a Comment