Listed In: Kia Dealers, Auto Service, Used Car Dealers
When Kia entered the North American market in 1999, they were hoping for continued success. The City of Hamilton was granted a Kia franchise in 1999 and it was located in the downtown core at 818 King Street East. <p> True to their word, in 2007, a standalone, state-of-the-art facility was… When Kia entered the North American market in 1999, they were hoping for continued success. The City of Hamilton was granted a Kia franchise in 1999 and it was located in the downtown core at 818 King Street East. <p> True to their word, in 2007, a standalone, state-of-the-art facility was erected at 1885 Upper James Street in southwest Hamilton, where Kia of Hamilton continues to operate today. <p> In fact, Kia of Hamilton is Ontario's only Kia Platinum Dealer - Kia Motors most prestigious honor. Kia Motors awards the distinction to only 50 dealers worldwide over 172 countries, which have demonstrated the most comprehensive operation & compliance with the Korean Manufacturers global standards. Read more
By Richard Chin on December 25, 2021 Verified by Google
In Spring 2021 Kia sold my wife the ugly black-rim snow tires without telling her the rims would be black (she didn't know) and never showed them to her, just put them in the car in bags. She only found out when we went to our car mechanic to put the snow tires on in November. I tried calling and emailing Kia many times, from the agent who sold my wife the car (he told me nothing could be done to rectify the situation) right up to their management who never even bothered to answer me now they have my wife's money. Would never buy a Kia again. Honda -- my own car dealer-- would never be that non-transparent or rude. Honda would never "assume" we saw alloy tires in the show-room and therefore should "express interest" in "asking for them," as Kia arrogantly replied to my review on another site. Honda assumes nothing, tells and explains everything, and their service is tops, 4 star, A+ unlike Kia. I'd give Kia less than one star if I could. Utterly disgusted.
By Bistre German-Shepherd on October 25, 2017 Verified by Guest
Don't let this caption fool you ....this sales person is amazing. Tats and all she is a doll. She was so easy to work with in finding what fit our needs. We are happy with our choice and couldnt of done it without her. We will definitely be back to buy our next vehicle from her. Come give her a try ....you will be surprised.
By albertdifederico on November 12, 2016 Verified by Email
we were told a 1-2hour apointment - 5hours later we did not even receive a call
worst auto service yet
By almedagreen246 on July 29, 2016 Verified by Email
I bought my Kia in December of 2015. I am amazed at the quality of this vehicle and equally amazed at the service I have received thus far. The service manager has always been nothing but professional, polite, accommodating and most importantly honest! I have no worries and anticipate a ongoing positive experience. I have recommended Kia of Upper James to many co workers, family and friends. When I am ready to purchase another vehicle I anticipate a Kia for sure. Barb Rogers
By Maroon Mink on June 24, 2016 Verified by Guest
This is the first time purchasing a brand new car. Melissa (Sales Manager and Nicole (Financial Advisor) welcomed us and they were very helpful finding my dream car. They were very professional and resourceful Both ladies were very courtious and kind. They spend a lot of time helping me pick my beautiful 2016 kia reo. We are tigercat fans and now I have purchased my tiger cat car. They went over and above. Knowing I had to rent a car they put a rush on it. I truly appreciated it!
We are a family now!
I would recommend them to any one that would like to purchase a vehicle.
Thank you Melissa and Nicole!
Love Patricia Harrison
By Scott010 on May 1, 2016 Verified by Email
Had a dozen email exchanges on quote and details of purchase of a new car with Melissa. I was clear abut price and term and that I didn't want any games when I got there. I had been warned that they often change the price and terms when you get there or in financing and sadly that is what they pulled on me. I had given a deposit and then in financing they change terms from 60 to 84 months with the same payment! Matt the sales manager took care of me while I was there so he is clearly the mastermind behind this scam. They claimed it was a mistake in their emails but clearly this is their strategy. Unethical and a huge waste of time...Stay far away!
By sanditoombs on September 9, 2015 Verified by Email
If you are undecided as to where to go for a new or used car, let me make it that much easier-DO NOT GO TO KIA OF HAMILTON ON UPPER JAMES ST-my husband, son & I went to look at a used Jeep there 2 weeks ago-we were looking at the car for about 15 minutes before anyone approached-we had already discovered that it was missing an oil filler cap, so we were unable to take it for a test drive, or even start it-we were invited into the showroom to speak with a sales person-after some negotiations about the price, we agreed to put in a conditional offer-after doing this, we were required to provide a cheque for $1000.00 that day to hold the car-for my $1000.00 deposit, I received NOTHING on paper about the conditional offer-the car also needed a rear windshield wiper, a new driver's seat belt & additional interior cleaning-this was on Wednesday afternoon-we were not provided with the VIN number to give our insurance company, although we were told by the sales manager that they needed a valid proof of insurance before we could even test drive the car-they had already photocopied my current vehicle insurance slip, & my driver's licence-in addition, we did not require financing, but were prepared to pay the total amount owing on delivery-we told the dealership that we had no vehicle, as our other Jeep was in for repairs, so the sooner they could have it ready, the better-we were told that they couldn't get an oil filter cap for two days, or "turn a vehicle around" in just a few days, & it would probably be Monday before we could test drive it-we later learned that the vehicle had been advertised for sale for 6 weeks, but apparently they didn't want to spend a nickel on it until they were sure someone was interested-also, the final sale was dependent on us liking the way the car sounded & drove - the sales manager promised to email me the VIN number on Friday at 430 PM, but this didn't arrive until Monday at 1035 AM, after I had already spoken to him & DEMANDED that he give me the number over the phone-my cheque had been cashed on Friday-I notified my insurance agent of the number, & asked her to fax a copy of our new slip to the dealership-she said she had never been asked to do this before, especially since there was no financing on the vehicle, but she agreed to do so-the sales person & I agreed to a time of 230 PM that afternoon for the test drive, & to take delivery of the vehicle, dependent on the results of the test drive-at about 245 PM, we got in the car & were told to take it out for as long as we wanted-the first thing we noticed was that the car was completely empty of gas, and all four tires had different pressure, none of which was right-we were reluctant to drive the car very far, so were not able to take it on the Linc to try it out at higher than city speeds-we decided to return instead of running out of gas-on our return, we asked whether or not more gas could be put in the car, & the tire pressures regulated, but were told by our sales person that everyone in the service department was too busy to do it then-she also said it didn't really matter, because we had to come back again the next day because the seat belt wasn't changed yet-as if that wasn't enough, she then announced that they would require a certified cheque or bank draft for the amount owing on the car, which I still didn't know, because I still had not received one word on paper to indicate what amount she was talking about-also, it would have helped if she had told me this on any of the five days over which this disaster was taking place, instead of surprising me with it on what was supposed to have been the day of the final transaction-on learning that everyone was too busy to put gas in a car which was about to be sold, & that I should have brought a certified cheque for an amount I was unaware of, I got up & left, as the whole experience had been a huge waste of my time-how they ever complete a transaction is beyond my understanding-I will continue to tell everyone I know about my "experience" at Kia-just FYI, we went directly to Johnston Motors at Stone Church & Upper James after leaving Kia-we got out of the car & were greeted within one minute by a helpful salesman, who was able to tell us the approximate price of many of the cars without even giving him $1000.00-we also learned that every single car was ready to be driven off the lot then & there-maybe your staff should take the same training as those people-shame on you, Kia of Hamilton !!!
By tinebot on August 11, 2015 Verified by Email
Went in to have my car looked at because it is making a noise. The Service guy explained there is "no charge" because my car is under warranty. O.K. so I ask what if it's not a warranty issue. Well then the diagnostics are 105. and change. I said OK so there is a charge for you to look at my car. No there's No Charge !
You just said if it's not covered by warranty then I have to pay. He just kept repeating, there's NO CHARGE!!!
Then wanted me to sign a piece of paper saying I would pay 105.00 IF it's not covered under warranty!!!
So I told him he's using semantics and there is in fact a charge if it's Not covered under warranty!!
Well this went on and on... unbelievable!!! He would NOT say YES there is a charge!! Was he trying to frustrate me, piss me off, anger me???
Cause it worked!!! Never have I met someone so intent on angering a customer. I bought my car there.
But I won't be taking it there for regular service or parts!!!
FAIL!!!
By Cherry Rainbow-trout on November 19, 2012 Verified by Guest
Recently bought a 2013 Kia soul from kia of Hamilton and it was a great experience from dealing with Frank Caruso and Rob Bruno to dealing with dawn the finance lady it was a great experience everything went smoothly and they helped get me everything I asked for. I would definitely recommend this dealership to anybody looking for a pleasant sales experience.
By Blue Giant-squid on October 30, 2012 Verified by Guest
great team, treated me fantasticly, I have already sent some of my friends and will continue to do so.
By Crimson Coyote on October 13, 2012 Verified by Guest
Wonderful service. The salespeople went beyond to help with all the details (insurance, plates etc) to make it an easy transaction.
Accommodating and friendly. This is my fourth KIA car.
By Fuchsia Great-Dane on October 12, 2012 Verified by Guest
I was very happy with the entire process - from Mike who took me out for a test drive to Chris, Rob & Joe who worked on the finer details of my deal - I have done a lot of research before I committed to purchasing a new Optima - I am extremely pleased with the customer service I have received and am looking forward to an ongoing relationship with the dealership.
Thank you
By Crimson Spoonbill on October 6, 2012 Verified by Guest
I love Kia vehicles and the service that I receive from them. Feel very comfortable with the cars we have purchased from here.
By Azure Tigon on October 5, 2012 Verified by Guest
We had a wonderful experience purchasing our Kia Sorento at Hamilton Kia
By Magenta Herring on October 5, 2012 Verified by Guest
The sales staff were very helpful and not as pushy as I've seen in many dealerships which was a big factor in deciding to purchase from this particular dealership.
By Cadet Snipe on October 2, 2012 Verified by Guest
great cusomer service from Mike Bill and Joe Thank ypu
By Carmine Tiger on September 29, 2012 Verified by Guest
I loved the quick amd speedy service as well as the curteous and knowledgeable staff who were always ready to answer all of my questions. Overall I was very sattisfied with the aservice received here at KIA Hamilton. Thank you for a wonderful experience
By Scarlet Sea-slug on September 29, 2012 Verified by Guest
was met promptly and professionally. Saleman was knowlegable. Not too pushy.
By Coral Eel on September 28, 2012 Verified by Guest
Great service and sales staff was patient and not pushy.
By Cardinal Pelican on July 25, 2012 Verified by Guest
WE HAVE BEEN EXTREMELY HAPPY WITH THE SERVICE OFFERED AT KIA OF HAMILTON. PETER WAS AN EXCELLENT SALES REPRESENTATIVE, AND THE FINANCIAL MANAGER, DAWN, WAS A PLEASURE TO WORK WITH.
By Kia of Hamilton
Peter & Dawn are great! Your happiness is what drives our business at Kia of Hamilton, a Car Nation Canada Dealership. Our staff make our business run every day, it was a pleasure to serve you! Ivan S Internet Marketing Manager
By pazaratz on May 29, 2012 Verified by Email
Very personable staff. Went out of their way to locate the car I wanted at a very fair price. Small amount of delay on the day of pick-up due to a clerical error, but overall my experience was very positive. I would purchase a vehicle from them again...not something I would say about previous some dealers I have dealt with.
By Chocolate Cougar on May 15, 2012 Verified by Guest
I cannot say enough about Kia of Hamilton. This is currently my 3rd Kia vehicle and they still surprise me with their undivided attention to every detail. Every aspect of your vehicle purchase is covered with a fine tooth comb. Kepp up the Excellent work.
By Amethyst Chinchilla on May 12, 2012 Verified by Guest
I went into numerous dealerships on Upper James, I was treated the same at everyone, no one listened to what I wanted and or really needed. BUT, when I walked into Kia of Hamilton I was greeted with a smile by John, he helped me every step of the way, no pressure what so ever, I wasnt ready to buy at that moment, after I left I didn't have any negativity with John or Kia, I went back the same day and purchased the car from John, I would recommend John to any and everyone I know.
By Richard Chin on December 25, 2021 Verified by Google
In Spring 2021 Kia sold my wife the ugly black-rim snow tires without telling her the rims would be black (she didn't know) and never showed them to her, just put them in the car in bags. She only found out when we went to our car mechanic to put the snow tires on in November. I tried calling and emailing Kia many times, from the agent who sold my wife the car (he told me nothing could be done to rectify the situation) right up to their management who never even bothered to answer me now they have my wife's money. Would never buy a Kia again. Honda -- my own car dealer-- would never be that non-transparent or rude. Honda would never "assume" we saw alloy tires in the show-room and therefore should "express interest" in "asking for them," as Kia arrogantly replied to my review on another site. Honda assumes nothing, tells and explains everything, and their service is tops, 4 star, A+ unlike Kia. I'd give Kia less than one star if I could. Utterly disgusted.
By Bistre German-Shepherd on October 25, 2017 Verified by Guest
Don't let this caption fool you ....this sales person is amazing. Tats and all she is a doll. She was so easy to work with in finding what fit our needs. We are happy with our choice and couldnt of done it without her. We will definitely be back to buy our next vehicle from her. Come give her a try ....you will be surprised.
By albertdifederico on November 12, 2016 Verified by Email
we were told a 1-2hour apointment - 5hours later we did not even receive a call
worst auto service yet
By almedagreen246 on July 29, 2016 Verified by Email
I bought my Kia in December of 2015. I am amazed at the quality of this vehicle and equally amazed at the service I have received thus far. The service manager has always been nothing but professional, polite, accommodating and most importantly honest! I have no worries and anticipate a ongoing positive experience. I have recommended Kia of Upper James to many co workers, family and friends. When I am ready to purchase another vehicle I anticipate a Kia for sure. Barb Rogers
By Maroon Mink on June 24, 2016 Verified by Guest
This is the first time purchasing a brand new car. Melissa (Sales Manager and Nicole (Financial Advisor) welcomed us and they were very helpful finding my dream car. They were very professional and resourceful Both ladies were very courtious and kind. They spend a lot of time helping me pick my beautiful 2016 kia reo. We are tigercat fans and now I have purchased my tiger cat car. They went over and above. Knowing I had to rent a car they put a rush on it. I truly appreciated it!
We are a family now!
I would recommend them to any one that would like to purchase a vehicle.
Thank you Melissa and Nicole!
Love Patricia Harrison
By Scott010 on May 1, 2016 Verified by Email
Had a dozen email exchanges on quote and details of purchase of a new car with Melissa. I was clear abut price and term and that I didn't want any games when I got there. I had been warned that they often change the price and terms when you get there or in financing and sadly that is what they pulled on me. I had given a deposit and then in financing they change terms from 60 to 84 months with the same payment! Matt the sales manager took care of me while I was there so he is clearly the mastermind behind this scam. They claimed it was a mistake in their emails but clearly this is their strategy. Unethical and a huge waste of time...Stay far away!
By sanditoombs on September 9, 2015 Verified by Email
If you are undecided as to where to go for a new or used car, let me make it that much easier-DO NOT GO TO KIA OF HAMILTON ON UPPER JAMES ST-my husband, son & I went to look at a used Jeep there 2 weeks ago-we were looking at the car for about 15 minutes before anyone approached-we had already discovered that it was missing an oil filler cap, so we were unable to take it for a test drive, or even start it-we were invited into the showroom to speak with a sales person-after some negotiations about the price, we agreed to put in a conditional offer-after doing this, we were required to provide a cheque for $1000.00 that day to hold the car-for my $1000.00 deposit, I received NOTHING on paper about the conditional offer-the car also needed a rear windshield wiper, a new driver's seat belt & additional interior cleaning-this was on Wednesday afternoon-we were not provided with the VIN number to give our insurance company, although we were told by the sales manager that they needed a valid proof of insurance before we could even test drive the car-they had already photocopied my current vehicle insurance slip, & my driver's licence-in addition, we did not require financing, but were prepared to pay the total amount owing on delivery-we told the dealership that we had no vehicle, as our other Jeep was in for repairs, so the sooner they could have it ready, the better-we were told that they couldn't get an oil filter cap for two days, or "turn a vehicle around" in just a few days, & it would probably be Monday before we could test drive it-we later learned that the vehicle had been advertised for sale for 6 weeks, but apparently they didn't want to spend a nickel on it until they were sure someone was interested-also, the final sale was dependent on us liking the way the car sounded & drove - the sales manager promised to email me the VIN number on Friday at 430 PM, but this didn't arrive until Monday at 1035 AM, after I had already spoken to him & DEMANDED that he give me the number over the phone-my cheque had been cashed on Friday-I notified my insurance agent of the number, & asked her to fax a copy of our new slip to the dealership-she said she had never been asked to do this before, especially since there was no financing on the vehicle, but she agreed to do so-the sales person & I agreed to a time of 230 PM that afternoon for the test drive, & to take delivery of the vehicle, dependent on the results of the test drive-at about 245 PM, we got in the car & were told to take it out for as long as we wanted-the first thing we noticed was that the car was completely empty of gas, and all four tires had different pressure, none of which was right-we were reluctant to drive the car very far, so were not able to take it on the Linc to try it out at higher than city speeds-we decided to return instead of running out of gas-on our return, we asked whether or not more gas could be put in the car, & the tire pressures regulated, but were told by our sales person that everyone in the service department was too busy to do it then-she also said it didn't really matter, because we had to come back again the next day because the seat belt wasn't changed yet-as if that wasn't enough, she then announced that they would require a certified cheque or bank draft for the amount owing on the car, which I still didn't know, because I still had not received one word on paper to indicate what amount she was talking about-also, it would have helped if she had told me this on any of the five days over which this disaster was taking place, instead of surprising me with it on what was supposed to have been the day of the final transaction-on learning that everyone was too busy to put gas in a car which was about to be sold, & that I should have brought a certified cheque for an amount I was unaware of, I got up & left, as the whole experience had been a huge waste of my time-how they ever complete a transaction is beyond my understanding-I will continue to tell everyone I know about my "experience" at Kia-just FYI, we went directly to Johnston Motors at Stone Church & Upper James after leaving Kia-we got out of the car & were greeted within one minute by a helpful salesman, who was able to tell us the approximate price of many of the cars without even giving him $1000.00-we also learned that every single car was ready to be driven off the lot then & there-maybe your staff should take the same training as those people-shame on you, Kia of Hamilton !!!
By tinebot on August 11, 2015 Verified by Email
Went in to have my car looked at because it is making a noise. The Service guy explained there is "no charge" because my car is under warranty. O.K. so I ask what if it's not a warranty issue. Well then the diagnostics are 105. and change. I said OK so there is a charge for you to look at my car. No there's No Charge !
You just said if it's not covered by warranty then I have to pay. He just kept repeating, there's NO CHARGE!!!
Then wanted me to sign a piece of paper saying I would pay 105.00 IF it's not covered under warranty!!!
So I told him he's using semantics and there is in fact a charge if it's Not covered under warranty!!
Well this went on and on... unbelievable!!! He would NOT say YES there is a charge!! Was he trying to frustrate me, piss me off, anger me???
Cause it worked!!! Never have I met someone so intent on angering a customer. I bought my car there.
But I won't be taking it there for regular service or parts!!!
FAIL!!!
By Cherry Rainbow-trout on November 19, 2012 Verified by Guest
Recently bought a 2013 Kia soul from kia of Hamilton and it was a great experience from dealing with Frank Caruso and Rob Bruno to dealing with dawn the finance lady it was a great experience everything went smoothly and they helped get me everything I asked for. I would definitely recommend this dealership to anybody looking for a pleasant sales experience.
By Blue Giant-squid on October 30, 2012 Verified by Guest
great team, treated me fantasticly, I have already sent some of my friends and will continue to do so.
By Crimson Coyote on October 13, 2012 Verified by Guest
Wonderful service. The salespeople went beyond to help with all the details (insurance, plates etc) to make it an easy transaction.
Accommodating and friendly. This is my fourth KIA car.
By Fuchsia Great-Dane on October 12, 2012 Verified by Guest
I was very happy with the entire process - from Mike who took me out for a test drive to Chris, Rob & Joe who worked on the finer details of my deal - I have done a lot of research before I committed to purchasing a new Optima - I am extremely pleased with the customer service I have received and am looking forward to an ongoing relationship with the dealership.
Thank you
By Crimson Spoonbill on October 6, 2012 Verified by Guest
I love Kia vehicles and the service that I receive from them. Feel very comfortable with the cars we have purchased from here.
By Azure Tigon on October 5, 2012 Verified by Guest
We had a wonderful experience purchasing our Kia Sorento at Hamilton Kia
By Magenta Herring on October 5, 2012 Verified by Guest
The sales staff were very helpful and not as pushy as I've seen in many dealerships which was a big factor in deciding to purchase from this particular dealership.
By Cadet Snipe on October 2, 2012 Verified by Guest
great cusomer service from Mike Bill and Joe Thank ypu
By Carmine Tiger on September 29, 2012 Verified by Guest
I loved the quick amd speedy service as well as the curteous and knowledgeable staff who were always ready to answer all of my questions. Overall I was very sattisfied with the aservice received here at KIA Hamilton. Thank you for a wonderful experience
By Scarlet Sea-slug on September 29, 2012 Verified by Guest
was met promptly and professionally. Saleman was knowlegable. Not too pushy.
By Coral Eel on September 28, 2012 Verified by Guest
Great service and sales staff was patient and not pushy.
By Cardinal Pelican on July 25, 2012 Verified by Guest
WE HAVE BEEN EXTREMELY HAPPY WITH THE SERVICE OFFERED AT KIA OF HAMILTON. PETER WAS AN EXCELLENT SALES REPRESENTATIVE, AND THE FINANCIAL MANAGER, DAWN, WAS A PLEASURE TO WORK WITH.
By Kia of Hamilton
Peter & Dawn are great! Your happiness is what drives our business at Kia of Hamilton, a Car Nation Canada Dealership. Our staff make our business run every day, it was a pleasure to serve you! Ivan S Internet Marketing Manager
By pazaratz on May 29, 2012 Verified by Email
Very personable staff. Went out of their way to locate the car I wanted at a very fair price. Small amount of delay on the day of pick-up due to a clerical error, but overall my experience was very positive. I would purchase a vehicle from them again...not something I would say about previous some dealers I have dealt with.
By Chocolate Cougar on May 15, 2012 Verified by Guest
I cannot say enough about Kia of Hamilton. This is currently my 3rd Kia vehicle and they still surprise me with their undivided attention to every detail. Every aspect of your vehicle purchase is covered with a fine tooth comb. Kepp up the Excellent work.
By Amethyst Chinchilla on May 12, 2012 Verified by Guest
I went into numerous dealerships on Upper James, I was treated the same at everyone, no one listened to what I wanted and or really needed. BUT, when I walked into Kia of Hamilton I was greeted with a smile by John, he helped me every step of the way, no pressure what so ever, I wasnt ready to buy at that moment, after I left I didn't have any negativity with John or Kia, I went back the same day and purchased the car from John, I would recommend John to any and everyone I know.
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Kia of Hamilton 4.3 out of 5.0 based on 38 user reviews.
17415 Yonge Street, Newmarket, ON (94 Km Away)
730 Brand Rd, Saskatoon, SASK (2218 Km Away)
1885 Upper James Street, Hamilton, ON (8 Km Away)
4.1 
