Name: Parkway Honda
Address: 1681 Eglinton, North York, ON, North York, ON, M4A1J6
Telephone: 416-752-6666
Rating: 4.7

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4.7

(138 Reviews)

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1681 Eglinton, North York, ON, M4A1J6

416-752-6666

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Today 07:30AM - 09:00PM

Listed In: All Terrain Vehicles

When purchasing a new or pre-owned vehicle from Parkway Honda in Toronto, you will become one of the over 52,000 customers that have joined the Parkway Honda family over the past 35 years. A recent $8 million dollar renovation guarantees our customers one of the best Honda experiences in Canada.… Read more

4.7

138 Reviews

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138 Reviews
25 Reviews

By Brett Marsh on January 28, 2021 Verified by Google

BUYER BEWARE

I purchased a 2016 Hyundai Sonata Plug-in Hybrid from this dealership and was picking up on Jan 21st, 2021. All seemed good and I was pleased with the sales agent Jezrell and the Admin staff etc. I picked up the car which at quick glance looked as it did when I first viewed it and began driving home. Within a very short period of time after leaving the dealership my daughter noticed their was a small crack in the windshield up near the black portion and almost impossible to see at some angles. I then did a quick check to see if the wiper blade of the driver's side passed over it as it would be a safety issue. It did. Here is how it played out:

1) Upon noticing this right away I contacted the dealership. The reception was very apologetic and tried to get me in contact with the service manager. They were not available and i was told they would call me back later. I have not heard from them verbally EVER!

2) I contacted the salesrep by both phone and text. He was apologetic as well. The next morning he informed me that the service manager was off/maybe working from home but would be in the next day and I would be a priority. I could email him though and see if I could get somewhere and so I emailed him the details. I had taken and included pictures as well.

3) This is where things took a crazy turn. Up to this point at no time did anyone insinuate or try to make it sound like I had done something wrong or that the windshield crack was somehow my doing. That changed when I received the most disgusting attempt at a customer resolve I have EVER seen from ANY company. To make his attempt at an answer even more ridiculous he included show room pictures from the car ad to try and show that the windshield was not cracked supposedly the day I picked it up. He in no way addresses that this car was not in the showroom for well over a week before I picked it up and that somehow these pictures are proof of anything. I guess if a car gets hit in their parking lot as long as they have pre-damage pictures I guess that dosen't matter?? He doesn't empathize in any way to even try and understand how this happened and solely smacks the blame on me who clearly did not have anything to do with it. No offer to meet in the middle or do ANYTHING.

I received the following email quote below from Jonathan Damianidis. Up to this point I have heard nothing more, nor did a "local Hyundai dealer" reach out or a lead be passed.

"Upon my discovery, our original appraisal showed no signed of windshield crack, both times the vehicle was inspected with service there was no reports of a windshield crack. The Sonata cleared the safety inspection with no signs of damage. On delivery day, the crack was not present as confirmed by our delivery team when preparing the vehicle for that day.

Attached are copies of the completed services and a copy of the bill of sale to confirm the vehicle.

My Service Manager and I are reaching out to the closest Hyundai dealer to have them assist you with the windshield damage. "

As I mentioned none of these details he provides prove anything as there are no relevant pictures. The salesrep informed me the car was safetied prior to me even looking at it and due to the location of the crack and how hard it was to see, especially in the sunlight, it is very easy to see how muiltiple people could have missed it that day or any day.

When I informed them that I was not ok with the answer and I wanted a call, I have received nothing. It is a week later to the day and no call, no response and no resolution. I even stated that if they were not going to assist then I wanted to refund the extra warranty within 24 hrs to pay for the damage that was caused to the car before I picked up. Again, no call or response.

Summary: I am a business owner with large connections over all of Ontario and Canada. I will be going out of my way to inform anyone who asks me for referrals to NOT purchase vehicles from a dealer whose management treats their clients with such disdain and mistrust. I also will not be returning to them for anything for myself or my company. I am leaving reviews everywhere I see reviews for Parkway Honda and have also contacted the BBB, which apparently they are not a part of but do have complaints outstanding. I ended up just having the crack filled by Standard Autoglass in London, Ontario for the time being and had Jonathan Damianidis called me as requested, I would have been fine if he had just even offered to pay the $80 for the fix I had temporarily had applied. Instead though, by his actions he has opted for my using every review site and ability to share this situation to others to advise them to stay away from this dealer.

I feel very sorry for the staff. It must be very hard to work in a place where customer service is mocked and customer interaction is avoided due to poor management and possible fear of a verbal interaction with an unhappy client.

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