By Ausberto Cisneros on August 25, 2026 Verified by Google

Luis the Manager was incredible !
I lost my phone and he assisted me in getting another phone and programming it and getting & saving all of my information.

Luis is a Great asset to your company, because of him I will never go to any other store; I will stick with this Corporate Store and their great staff.

By Rozalynn Ayala on August 21, 2026 Verified by Google

Kevin assisted my mom with a frustrating issue with her SIM card and outgoing/incoming calls. He was so patient and kind with her and after a while of troubleshooting was able to resolve all the problems she was having. Thank you so much for being so wonderful! Technology can be hard for older people and it's something she really is sensitive about so your kindness was extremely appreciated.

By Aaron Powell on August 1, 2026 Verified by Google

Jose was the absolute greatest Verizon associate of all time. I had a SIM swap and number port issue that took over 10 hours over the phone and at Victra stores. I got to this Verizon store and the same issue appeared on Jose's tablet, but he was able to resolve it from his knowledge of the platform in under 5 minutes. From a +10hr process to a 5min process was truly awesome. I could not recommend this store (a corporate, as opposed to Victra) Verizon store enough, and of course, I give my highest recommendation to working with Jose at this store. Thank you.

By Unseensonic on July 30, 2026 Verified by Google

Joseph did a fantastic job on giving me the knowledge on the Verizon home device protection program. Smooth transaction process. Definitely will come back to him again.

By ungato on July 3, 2026 Verified by Google

Had a pretty bad experience trying to work with Verizon support both on the phone and at this location trying to add an account manager to our family account while the owners were out of the country, all to deal with a technical issue that really did not need all the security rigmarole. Even after being told by a phone representative that I was made a manager, even with the account owners on the phone at the store, even after logging in to My Verizon with the owner's account on both the owners' and my device, we were told nothing could be done. All in all we were back and forth between phone reps and the store for 3 days with no progress activating a new SIM on my line.

Most everyone at the store was very friendly, but the system in use by Verizon clearly doesn't work very well for account member management, as I never appeared as a valid manager on their tablets despite multiple affirmations by phone reps. Even after attempting to have my dad add me as a manager on the My Verizon app, a technical issue made the app show an error that it was not possible because the number needed to be older than 7 days. We've had that line for years!

While most everyone was friendly, I do want to call out the supervisor today at around 3:30 pm though, he was very dismissive and told me to sit without even adding me to the waitlist, while my dad was on the phone 11PM his time. Not understanding or compassionate at all.

The actual technical issue was my phone not being assigned a phone number after inserting a newly activated SIM, with only data working. Nobody had any answers. I ended up porting my phone number (funny how that's somehow possible with *less* security than basic tech support!) to AT&T the same day today, and the process was smooth and I can now make/receive calls and texts again.

All in all entirely unimpressed.