By Theresa Simonds on October 4, 2026 Verified by Google

I had a very bad experience at this Verizon store. I came in to help my dad handle his cell phone account after my mom died.

He brought in the death certificate as requested, and the process was beyond painful. We were there for three hours.

The gentleman assigned to work with us was nonchalant uncommunicative, and just wandered off at times and we had no idea what was going on. Other customers would come back in that he’s helped before and he would just go back to them and never even explained that he’d be back.

My dad wanted to just close the account and start a new one and they did not let us do that. The person had a difficult time communicating our options. After 2 1/2 hours, my sister contacted the manager of the store. I believe her name is Jasmine. Once Jasmine stepped in everything was completed quickly.

The person who treated us so poorly did not have a name badge on, so I don’t know who it was, but whoever it was should not be in customer service. We would ask questions and he simply would not even answer or just say we’ll get to that.

After we finally got the phone, we were given no information about how to set up the new phone. He basically just walked away. After Jasmine got involved she quickly got my Dad up to speed.

After we got home, I double checked all the details and he added the protection plan, even though we asked him not to I was able to login and take it off.

This is a good reminder to anyone to please add your legacy contact in your phone because the process if your loved one has died is not easy and the people at this Verizon store made it even worse.

By Emily Wright on September 15, 2026 Verified by Google

I was told this store had a gizmo and it was on hold for me. I immediately drove 30 minutes to get there and when I arrived, the only one they had was sold to someone else. All they did was shrug their shoulders.

I spent two hours on the phone with them and spoke with three different people who all gave me different information. After all this, nothing was resolved and four days later, I still don't have a gizmo for my daughter.

By Jasmine Simpson on July 30, 2026 Verified by Google

DO NOT USE THIS LOCATION! THE CUSTOMER SERVICE IS HORRIBLE! I went to this location to exchange my husband’s meta glasses and to hopefully pick up a pair the same day. NOT THE CASE. I was able to successfully return the original pair. The trouble came when I tried to purchase the new pair. They ran my card for over $400 and all of a sudden the system glitched. Israel told me he’s sorry and I’d have to wait for the pending charge to fall off and replace the order and to come back the next day. Came back the next day, Israel seen me acted as if he didn’t and a kind young lady helped and when she went to Israel, he seemed confused “ohh it didn’t fall off? Well there’s nothing we can do” fast forward to Monday the pending charge is now posted to my account. Called the store and who I believed was Israel answered the phone and gave me two numbers to call cause there is nothing they can do in the store. Called the numbers and as I’m on the phone I headed to this location because I didn’t want the run around. Got to the location again, Israel acted as if he didn’t see me and the same kind young lady assisted me from the day before. When it was found that there was literally nothing they could do for me she called Israel over and he told me that he spoke with their manager “who never came out to assist with the issue” and they would give me a call back after they escalate the issue to the finance department (which is what they told me to do and I was still on the phone while I was there) and they would call me tomorrow. Well here it is, tomorrow, and I am out 400 and my husbands birthday gift. If I knew the store was going to be incompetent, I would have taken my chances with ordering online. DO NOT USE THIS LOCATION! NOT WORTH THE POOR SERVICE AND HASSEL. they need to shut it down.

By Ben Smith on July 25, 2026 Verified by Google

While Verizon continues to be a colossal pain in the butt, I’ve had two issues solved by the people here who generally speaking handled it very well and most important very quickly with low amounts of friction. Deshawn was great this time, can’t remember who helped me last time.

By Clayton Koonce on February 23, 2026 Verified by Google

My cell phone's battery started losing charge faster than usual. As expected, it was time to buy a new phone, my first time upgrading the phone. Process went better than expected! I went to the Snowden Square store on Saturday and was quickly greeted by an associate at the door. I wanted to stay with a certain type of phone, and she showed me my options and explained them and saved me some money. Transition was almost seamless; she transferred photos and contacts to the new phone for me. Very courteous and patient. Thanks!