By Sofia Reyes Ibarra on September 6, 2026 Verified by Google

Came here 2 day to pick some parts first day pay for all what I picked and when showing receipt the guy who checked the receipt I think his name was Alex make me feel like I didn’t pay for my stuff.
Next day I bought an airbag underneath the steering wheel, cashier was good knowing parts and all was correct but there’s a lady that’s holding a Stanley going lane by lane assuming she knows the parts, she tried to charge me like I was getting a glove box. Not just me I saw her doing that to other customers too.

By Geoffrey Brady on September 2, 2026 Verified by Google

TL;DR: The online prices are NOT the same as what they charge, and there is no phone number to call to confirm prices. You must go in-person and speak with them in order to get the REAL prices.

I have been shopping at various LKQ locations for over a decade. I loved the convenience, prices, and service. Friendly staff and thoughtful process. It was a solid 4.5 stars before yesterday.

Well, yesterday was my last time shopping there as my first option. I will not go back unless I have no other option, and for my 3 cars, 2 Honda Accords and 1 F-150, there ARE other options. Namely quality aftermarket on RockAuto, 1AA, even Amazon(be careful there though!).

Yesterday I was there to buy a oil pan and trim pieces for an Accord. Checked the price online-$53 + 3-4 days shipping cost/time (but I would buy other parts, so call it $5 shipping for this oil pan). Ignition coil trim cover-$12 + 3-4 days. Both aftermarket and considering one is a hunk of metal and other a piece of plastic, for my 2008 Accord, its fine to go aftermarket.

LKQ does not provide customer service support (pricing, clarification) over the phone for paying customers as far as I'm aware. . only if you sell a car etc. They tell you "go online". Fine, I'll go online. Price listed: Oil pan $43 (with core / 90 day warranty). Trim Piece $22 (w/ guarantee). So about the same price, but it is OEM albeit old AF. But faster. I can drive there, grab it off the car and install on my car today.

Get to the register I see her ringing up 2 oil pans, $64 + other stuff and trim piece came out to over $108. Why? Because "its aluminum" apparently. But the other price parts on the website with different pricing specify if its more for certain materials.. everything except oil pans. "Please call the manager" I ask. Manager comes eventually and tells me "that's the price and if you don't want it, that's fine someone else will". "Um well the first car I looked at had a oil pan so I dont think its all that popular".

Regardless to say, I decided to walk away. I'm not getting shook down for an extra $42 for a junkyard piece I will have to clean up. I will just buy the piece of aluminum (who cares if its OEM?) with a 2 year warranty for $53 from RockAuto. I guess I just wasted 3 hours of my time, but I said no out of principal.

Manager was rude, condescending. She started looking up the prices and told me is $300, 500, 700 online. The dealer price is about $300. But its not covered in oil and its delivered to you in a plastic bag with a warranty. Manager also mentioned "us managers discussed this and agreed it is double price" to which I said "well I wasn't apart of that meeting". She never cursed at me, neither I, but I can tell she has some resentment towards customers in general.

I will not be coming back unless I have to. LKQ, I would recommend you fix the prices for other customers because I can tell you this is NOT fine. if its advertised for $43, it shouldnt be double at the register. How would someone know that?

By MK COSMETICSUSA on June 23, 2026 Verified by Google

"I would give Junkyard zero stars if I could. The customer service is a complete zero—no one even asks which vehicle you have, and they wildly overcharge—prices are double or triple what you'd expect. I’ll never go back—this was a huge disappointment."

By Ron Werner on March 5, 2026 Verified by Google

They were extremely helpful to get my part matched up. Morgan went above and beyond to take care of getting me the correct part. Thanks to the whole team from the front office to the yard help. Great job!

Ron

By Jaden H on January 6, 2026 Verified by Google

Had a great experience here. The staff was quick, helpful, and genuinely very nice from start to finish. Everything was straightforward, efficient, and stress-free. Definitely appreciate how smooth they made the whole process. I’ll for sure be coming back and recommending this place to others.