By Cgbgbj on July 5, 2016 Verified by Email

I ordered 13 Pella Windows from Lowes in April. Ordering was a nightmare dealt with Victor who had a huge chip on his shoulder from the start. Windows came in all were ordered wrong lowes fault. Ordered them again they came in all the jams were wrong. Lowes got the right jams, my contracted had to re cut all jams they were terribly off. I was having my roof siding and Windows done this kept my whole project from being done. Every time they screw up it takes another 21 days to get the item. Lowes and Pella do not ruch even when it is their fault. We called Pella they do NOTHINGto help you! Trust me go with Anderson Windows. We never got the trim for our last window a 31"x64" double hung window with half circle window on top so we called Lowes for a price. It took two business days just to get a price from Pella. For inside trim that is $8 for an 8' piece we would need 3 and the half circle. Lowes and Pella quoted a price of $633 dollars. Called Pella they said we had to go through Lowes maybe they could talk to the rep to get this for nothing after all the trouble we had. Called the manager at Lowes in Schenectady after hearing him tell Pella he wouldn't even pay that kind of money for the trim he turned around and offered us 10 % off. Needless to say I will NEVER do business with Lowes or Pella again!!!!

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By Cgbgbj on July 5, 2016 Verified by Email

I ordered 13 Pella Windows from Lowes in April. Ordering was a nightmare dealt with Victor who had a huge chip on his shoulder from the start. Windows came in all were ordered wrong lowes fault. Ordered them again they came in all the jams were wrong. Lowes got the right jams, my contracted had to re cut all jams they were terribly off. I was having my roof siding and Windows done this kept my whole project from being done. Every time they screw up it takes another 21 days to get the item. Lowes and Pella do not ruch even when it is their fault. We called Pella they do NOTHINGto help you! Trust me go with Anderson Windows. We never got the trim for our last window a 31"x64" double hung window with half circle window on top so we called Lowes for a price. It took two business days just to get a price from Pella. For inside trim that is $8 for an 8' piece we would need 3 and the half circle. Lowes and Pella quoted a price of $633 dollars. Called Pella they said we had to go through Lowes maybe they could talk to the rep to get this for nothing after all the trouble we had. Called the manager at Lowes in Schenectady after hearing him tell Pella he wouldn't even pay that kind of money for the trim he turned around and offered us 10 % off. Needless to say I will NEVER do business with Lowes or Pella again!!!!

Write a Comment