By Shaden Abugoush on July 30, 2026 Verified by Google

Had an amazing experience dealing with sales gentleman, Sergio Betancourt. He helped me in a time of need, where he was able to give me a good deal on a new car that was within my budget. Wasn’t pushy and allowed me some time to really think it over without pressuring me which I appreciated as it’s unheard of. Highly recommend.

By Oscar Rodriguez on July 22, 2026 Verified by Google

My experience with Mercedes-Benz of Coral Gables has been extremely disappointing.

I brought my Mercedes-Benz S580, a luxury vehicle valued at well over $100,000, expecting the level of service and professionalism that the Mercedes-Benz brand is known for. Unfortunately, the experience was the complete opposite.

The service department showed a serious lack of professionalism. Communication was poor, follow-up was inconsistent, and at no point did I feel that anyone genuinely cared about keeping me informed or resolving my concerns in a timely manner.

What was even more frustrating was the lack of available loaner vehicles. It is difficult to understand how a dealership representing a world-class luxury brand can fail to provide adequate transportation options for customers while their vehicles are being serviced. For owners who have invested over $100,000 in a Mercedes-Benz, this level of customer care is simply unacceptable.

When you purchase a Mercedes-Benz S580, you are not just buying a luxury car—you are also paying for a premium ownership experience. Sadly, Mercedes-Benz of Coral Gables failed to deliver that experience. Instead, I encountered poor customer service, a lack of professionalism, and little willingness to accommodate their customers.

I hope the dealership’s management takes this feedback seriously and makes meaningful improvements. The current level of service does not reflect the standards or reputation that the Mercedes-Benz brand is supposed to represent.

By Leisabel García Peláez on June 17, 2026 Verified by Google

"Excellent experience at Mercedes-Benz of Coral Gables. The service was professional and friendly from the first moment with the seller Yeison. They helped me throughout the process and I was very satisfied with my new Mercedes-Benz. The vehicle is spectacular, comfortable, elegant and with incredible performance. I recommend this dealer 100% for their attention and quality of service. Thank you for making this purchase so special!"

By Bill Carballo on June 8, 2026 Verified by Google

Buying a car should always be this good.. And fun... Franz Watt is a spectacular salesperson that understands the difference between a good experience and a great one.. From the first phone call to handing over the key fobs, Franz was exceptional- in all the details. Thank you Franz..

Jorge in finance was stellar as well.. Looking out for my best interests and even though busy, giving me all of his time and patience, looking out for me, the customer..

The facility is sytate of the art.. The inventory rocks.... The coffee, magnificent!

Thanks, guys.. You knbow how to do it, and do it well...

By Giovanni Calderin on February 14, 2026 Verified by Google

Best car shopping experience to date. I’m maybe 30 cars purchased in my life. Erica Vazquez vas very helpful with the purchase process. Santiago in Finance was great on his part. I didn’t have signal to process my insurance, Mia was excellent and incredibly helpful. Honestly everyone was amazing. In the process of buying my dream car. Thank you guys from one happy customer.