By Geoff Salinger on January 30, 2026 Verified by Google

The banking team was tremendously helpful with an unusual business challenge I had, and went out of their way to help me. I appreciated their flexibility and that they went out of their way to help me. I will be doing more business with them in the future.

By latasha white on March 25, 2024 Verified by Google

I had a wonderful experience at Truist about a week ago. I set an appointment to open a business checking & apply for a business credit card. Emelia Acquah was amazing! She made my process very smooth & easy. Emelia also informed me of all the options I had with my business checking account. If I need any services to help my business function fast & efficient Truist Bank had an answer for me. Which I have never experienced such a fabulous on boarding process in any other bank. Thank you!

By Robert Freeman on June 10, 2023 Verified by Google

Terrible, terrible, terrible customer service. Banker had us wait for over an hour just to come out 10 minutes before closing and say she wasn't going to have time to see us today. Totally get that you're busy helping this other client, but you've been watching us sit here for over an hour and if we get to the point where you know you're not going to be able to help us, tell us that so we don't have to sit here longer! Telling us that it would take an hour to do the thing that we need to do so you can't do it 10 minutes before close just isn't a great customer experience. Never visiting this branch again.

By Jim Finneyfrock on February 15, 2023 Verified by Google

Never again…
I had a massive identity compromise occur last week and went to the ashburn location initially to take care of getting a biz account running, at the same time my personal accounts were compromised. Ashburn was mean and short so I ran up 25 mins to the Reston location, spent the entire day spinning up new accounts, getting advice with my new LLC. Everything was great until it just took too long to get new cards, 5 days it took and I still didn’t have any way of processing transactions… They suggested cash, I didn’t know a temp card was possible until talking with customer service being at a point where I need to pay bills

After five days I finally received my Biz operations but my personal was still in transit. Enough was enough, I couldn’t connect any online banking to one email address as one had gotten compromised. They kept giving me excuse after excuse even though I was able to show them the account was continually being locked.

The VP Branch leader was initially so friendly when I opened my Biz account, understanding and warm. I made contact with her yesterday on the phone and explained that I needed access to my money, and she finally also suggested to walk in and get a temp card. When I walked in to close my personal account she completely avoided me, making constant eye contact.

I walked into PNC, set up a personal account, Biz, got a card on the spot and spent about 45 mins waiting on Truist to give me my entire personal account in cash. Due to ongoing financial issues cashiers check wasn’t possible. I received downright refusals for cash in that amount and I started not only escalating but forced to raise my voice and also inform incoming customers that I couldn’t get my money out. It felt like an episode of Ozark. You could see the panic on their faces.

Finally, they gave me my account in cash, I clearly had cleaned them out receiving 2$ bills.Verified the validity of the 50$/100$ bills and found 3 Bills that were obviously suspect, I’m not going to say they knowingly committed a felony but you could clearly see bills themselves didn’t pass the mirror face test facing flat on the table. They had passed the machine tests. They replaced them and I was able to deposit everything without issue into PNC. I do appreciate Andrew sitting with me/working towards a solution outside of a cashiers check and suffering through the validity process but if I were you, I’d go towards another bank ASAP.

This whole experience felt like something out of a movie.

By David McMeekin on October 28, 2020 Verified by Google

As a small business owner I needed a bank to work with me and realize cash flow can be tight sometimes. The Branch Manager Has been extremely helpful over the years and even helped with some forgiveness of fees when cash flow was crippled by events out of my control.

Thank you Branch Manager A