By julz318 on June 4, 2016 Verified by Email

My husband has taken his vehicles to Raisor Motor for years, but we will not be using them again. We took my car into have the alternator replaced. 11 days and hundreds of dollars later we were told it was ready to go. Went to pick it up and Doug hands me the hood prop tells me to get another one because this one was crap and was in the way so they took it off. Then he has a woman check me out. Paid and started to leave when I notice the gages were not working. When I went back inside Doug said you must have done something before you brought it to us! I said no I drove it to you and it was fine. He had a younger mechanic look under the hood. And in the fuse box. The mechanic said who ever looked at your car before broke something. No one, but them had the car. Then he shows me that a fuse is missing and the fuses all have arc marks on them and there is a short in the fuse box. Then they walk away. I drive home and park in the drive, next afternoon I drive to Peoria and the car stalls and won't start. I call and explain the situation to Doug and his reply is "I don't know what to tell you! Have someone over there take a look at it or have it towed to Morton." And that is a direct quote. It was high 80's and I have many serious health conditions. I sat in the car until someone could come pick me up. I am having the car towed to Chrysler and I will find out what they did to my car, then I intend on contacting a lawyer. This behavior is unacceptable. They have no problem taking your money, but do not stand by their work and will not fix their mistakes. Doug is extremely rude! And in my opinion incompetent at his job! I look forward to my day in court Doug.

Write a Comment

By julz318 on June 4, 2016 Verified by Email

My husband has taken his vehicles to Raisor Motor for years, but we will not be using them again. We took my car into have the alternator replaced. 11 days and hundreds of dollars later we were told it was ready to go. Went to pick it up and Doug hands me the hood prop tells me to get another one because this one was crap and was in the way so they took it off. Then he has a woman check me out. Paid and started to leave when I notice the gages were not working. When I went back inside Doug said you must have done something before you brought it to us! I said no I drove it to you and it was fine. He had a younger mechanic look under the hood. And in the fuse box. The mechanic said who ever looked at your car before broke something. No one, but them had the car. Then he shows me that a fuse is missing and the fuses all have arc marks on them and there is a short in the fuse box. Then they walk away. I drive home and park in the drive, next afternoon I drive to Peoria and the car stalls and won't start. I call and explain the situation to Doug and his reply is "I don't know what to tell you! Have someone over there take a look at it or have it towed to Morton." And that is a direct quote. It was high 80's and I have many serious health conditions. I sat in the car until someone could come pick me up. I am having the car towed to Chrysler and I will find out what they did to my car, then I intend on contacting a lawyer. This behavior is unacceptable. They have no problem taking your money, but do not stand by their work and will not fix their mistakes. Doug is extremely rude! And in my opinion incompetent at his job! I look forward to my day in court Doug.

Write a Comment