By Michelle Le Fevre on January 6, 2024 Verified by Email

Last time for me at this location. I have a sprained glute and on Friday went for X-ray and doc sent in a Prednisone pack. I switched my monthly scripts to CSV back in October 2023, because they were always out and would never communicate that. (no issues at CSV)

I have been in extreme pain for a week , and decided this was closer and a simple Prednisone pack so all should be good. I find out that my script will take an hour so I go eat and waited until the app called me, which it did at 5:59 PM.
I arrived at the pharmacy at 6:05 to be told by Maeve that it will be another hour. The pain making me impatient
I did raise my voice about my disappointment. I showed her that the number called me but because I picked up the phone, I did not have a message, she told me an hour.
I finally had to get out of line, pull up the app on my phone , found the completed script, got back in line and showed her, the look on her face when she walked over, found it in less than a minute.

So Maeve, perhaps you could tone up your customer service skills a bit and think for yourself, instead of making things up and saying an hour!!!

I highly recommend CVS in Flagstaff , larger presence so they don't run out, and the pharmacist is excellent and extremely helpful!
As I promised, I will never set foot in this one again, and my monthly meds, usually run around $400 a month.

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By Michelle Le Fevre on January 6, 2024 Verified by Email

Last time for me at this location. I have a sprained glute and on Friday went for X-ray and doc sent in a Prednisone pack. I switched my monthly scripts to CSV back in October 2023, because they were always out and would never communicate that. (no issues at CSV)

I have been in extreme pain for a week , and decided this was closer and a simple Prednisone pack so all should be good. I find out that my script will take an hour so I go eat and waited until the app called me, which it did at 5:59 PM.
I arrived at the pharmacy at 6:05 to be told by Maeve that it will be another hour. The pain making me impatient
I did raise my voice about my disappointment. I showed her that the number called me but because I picked up the phone, I did not have a message, she told me an hour.
I finally had to get out of line, pull up the app on my phone , found the completed script, got back in line and showed her, the look on her face when she walked over, found it in less than a minute.

So Maeve, perhaps you could tone up your customer service skills a bit and think for yourself, instead of making things up and saying an hour!!!

I highly recommend CVS in Flagstaff , larger presence so they don't run out, and the pharmacist is excellent and extremely helpful!
As I promised, I will never set foot in this one again, and my monthly meds, usually run around $400 a month.

Write a Comment