By Orange Cuckoo on January 26, 2016 Verified by Guest

If I could give them zero stars, I would. This is the second time I've had my Mini to Kevin's Auto Care and definitely the last! I was hesitant after my first visit because of the comments made by the technicians that the previous mechanic was at fault (so basically the dealership). Long story short, I went to put washer fluid in my car and realized the cable to release the hood was broken. The last time it had been opened was at Kevin's Auto Care. I took my Mini back to get it fixed and when I was told the cost to fix it, I was shocked! I told them that I couldn't fix it at that time and so they proceeded to charge me for the estimate, even though it was their fault and they never mentioned a cost associated with an estimate. I refused to pay and the mechanic again said that the cause of the problem was neglect from previous mechanics (again, either the dealership or Kevin's). When I spoke to Kevin about the issue and the unknown cost for an estimate, his final words were "I don't ever want to work on your car again". Customer service at it's finest!

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By angarber on August 25, 2008 Verified by Email

We've been using Kevin for more than 16 years - ever since he fixed our explorer for $33.15 after a ford dealer told us it was going to cost $749.00. He just fixed the A/C in our 10 year old Accura for $78.00. I'm not saying we don't occassionaly drop a few thousand dollars on our cars - when we do we know that it is because that is what the job costs.
We trust him completely - fast - competent - awesome!!!!!!

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By Orange Cuckoo on January 26, 2016 Verified by Guest

If I could give them zero stars, I would. This is the second time I've had my Mini to Kevin's Auto Care and definitely the last! I was hesitant after my first visit because of the comments made by the technicians that the previous mechanic was at fault (so basically the dealership). Long story short, I went to put washer fluid in my car and realized the cable to release the hood was broken. The last time it had been opened was at Kevin's Auto Care. I took my Mini back to get it fixed and when I was told the cost to fix it, I was shocked! I told them that I couldn't fix it at that time and so they proceeded to charge me for the estimate, even though it was their fault and they never mentioned a cost associated with an estimate. I refused to pay and the mechanic again said that the cause of the problem was neglect from previous mechanics (again, either the dealership or Kevin's). When I spoke to Kevin about the issue and the unknown cost for an estimate, his final words were "I don't ever want to work on your car again". Customer service at it's finest!

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By angarber on August 25, 2008 Verified by Email

We've been using Kevin for more than 16 years - ever since he fixed our explorer for $33.15 after a ford dealer told us it was going to cost $749.00. He just fixed the A/C in our 10 year old Accura for $78.00. I'm not saying we don't occassionaly drop a few thousand dollars on our cars - when we do we know that it is because that is what the job costs.
We trust him completely - fast - competent - awesome!!!!!!

Write a Comment