By jannatyrer on July 7, 2017 Verified by Email

On July 7, 2017 I made an appointment for an oil change, and was told if I came in at 7am, when they opened, they could get it done first thing. I was planning on waiting.
Sooo, I came in at 7, and was told the mechanics didn't come in until 8:30, and it would be about 1 1/2 hours after that my car would be finished.
I asked why I wasn't told that when I made the appointment.
The employee insisted he tells that automatically to everyone, got angry and asked me if I was calling him a liar.
I've been going to Rob for over 20 years, and this rude A-hole employee just lost Rob a customer.

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By jannatyrer on July 7, 2017 Verified by Email

On July 7, 2017 I made an appointment for an oil change, and was told if I came in at 7am, when they opened, they could get it done first thing. I was planning on waiting.
Sooo, I came in at 7, and was told the mechanics didn't come in until 8:30, and it would be about 1 1/2 hours after that my car would be finished.
I asked why I wasn't told that when I made the appointment.
The employee insisted he tells that automatically to everyone, got angry and asked me if I was calling him a liar.
I've been going to Rob for over 20 years, and this rude A-hole employee just lost Rob a customer.

Write a Comment