By Todd Williams on September 17, 2025 Verified by Google

Despite explicit instructions, written and verbal guarantees, they failed.
They failed and took their time in supplying details. Details that were skeletal at best.
In the end, they still charged for failing to complete the task required.
A two week window of work become 6 weeks. They never supplied information on what happened. The only communication was to ask for payment. If that information had been supplied, the work would have been halted and no further charges would have been accrued.

Do not use.

By Krystal Thomas on January 19, 2024 Verified by Google

There was a male technician who was not helpful at all. We stopped in bc
My sons brand new Apple Watch wouldn’t sync to his phone or update. The male tech was going on about shipping the watch back and needing an appointment.
A female tech came up to assist and she quickly figured out that she could try to sync it and update it with an older phone they have. It took a while but it worked and it was an easy fix. Kudos to her for her excellent customer service and willingness to look at the problem.

By Alympia on September 12, 2022 Verified by Google

If I could give zero stars I would. I received an email that let me know my account was charged $347.45 for a service that I never ever got and never even asked for. I have never went to the geek squad for anything in my life. When I called the number to ask what this was about he wanted me to get on the computer and do some things which I work on teeth and am in the office on lunch break. He told me this charge was from the help I requested on my home computer and I don’t even have a home computer and I have a private team for my dental office computers so that’s how I know this is a scam. After I told him that he told me my money would be back on my card in 2 to 3 days, he told me his name and his employee number, said have a great day and hung up. If this isn’t resolved I will get a lawyer and fight this in court but this is review to let everybody know that the geek squad is scamming for sure!

By Gina Goodman on August 6, 2022 Verified by Google

Was told to have an appointment, I did, got there, my name was there, had available techs N/A. Got ready to leave, a person asks what I needed. I proceeded to tell them I had an appointment. Did I mention there were two in the back not waiting on any customers. Asked how long I would need to wait, asked me what kind of product I had, if it were an Apple devise, it would take 20 minutes just to talk about the devise. Some of the customers thought it was funny since they heard the whole conversation. Really a thrill to be humiliated in public!

By Paul Treves on July 25, 2022 Verified by Google

Costumer Service is trash. I was told that I need an appointment just to get an estimate for a phone repair (cracked screen).Then the same person tells me they don't have any appointments and just show up. It's an hour drive one way just to be told you can't be seen without an appointment. And apparently I can't call the store directly? Just trying to get a screen replaced on a phone. Wow.