By Chamoisee Pigeon on July 26, 2016 Verified by Guest

1.tReservation: very responsive, easy to make reservation. Chose a two day pick up window and a requested delivery date. Was told quote would change based on actual space used. Planned our move around those dates. This was a move from FL to the Midwest.n2.tPick up: Once our move was transferred to the u201cdispatchu201d department, they became very hard to get a hold of. I left countless voicemails, emails etc. Had to just keep calling and calling to get someone on the line. Our items were finally picked up two days after our pickup window passed. The movers came in an Enterprise truck. The actual movers were very professional, hard working. They did a great job wrapping and packing furniture. They are clearly over worked and over scheduled, however. They do charge for everything. Get your own mattress covers, mirror boxes, tv boxes etc. We needed one mattress cover $20, and one mirror box $40. Everything else we bought ourselves beforehand for much, much cheaper. They use a ton of tape and charge you for all of it. The only thing they donu2019t charge for is the moving blankets they use to wrap stuff in. They did scratch the brand new floors in our house and ding a couple of walls. Our move ended up costing about 2500 more than originally quoted. They charge per item, not for actual space used. So, it didnu2019t matter that we had way less boxes than the original estimate, they charged us for that quote plus they added on the things we forgot on the original estimate. It did not just balance out based on actual space used.n3.tDelivery: It took several calls and emails to get our delivery straightened out. They take your stuff to a warehouse where it sits and sits and sits and sits. The delivery date we requested is actually known as a u201cfirst available dateu201d so we were expecting to get our stuff within a couple of days of the date we choseu2026 nope! Our stuff wasnu2019t even in the que to be delivered until that date passed. We finally got our items 3.5 weeks after our initial delivery date. (and about 5 weeks after the initial pick up) The company that delivered our stuff was a brokered company, not part of Affordable Mover. They did a great job unloading and helping us assemble furniture etc. We did have several items damaged, including a nice bookshelf that was completely smashed to pieces and a love seat broken. Lots of other items scratched and dinged etc. I couldnu2019t believe how many of our boxes were smashed and re-taped together. Loose items floating around in the truck. Also, one item was lost completely. The driver who delivered our stuff told us that the workers at the warehouse are very hard on things the way they pack and throw stuff around. The loads that his company was personally responsible for, he loaded himself instead of allowing the warehouse workers to do it. n4.tOverall, I cannot recommend this company. They were very misleading on the initial reservation, very hard to keep in contact with while the move is ongoing. The move was way behind schedule, items were damaged.n

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By Chamoisee Pigeon on July 26, 2016 Verified by Guest

1.tReservation: very responsive, easy to make reservation. Chose a two day pick up window and a requested delivery date. Was told quote would change based on actual space used. Planned our move around those dates. This was a move from FL to the Midwest.n2.tPick up: Once our move was transferred to the u201cdispatchu201d department, they became very hard to get a hold of. I left countless voicemails, emails etc. Had to just keep calling and calling to get someone on the line. Our items were finally picked up two days after our pickup window passed. The movers came in an Enterprise truck. The actual movers were very professional, hard working. They did a great job wrapping and packing furniture. They are clearly over worked and over scheduled, however. They do charge for everything. Get your own mattress covers, mirror boxes, tv boxes etc. We needed one mattress cover $20, and one mirror box $40. Everything else we bought ourselves beforehand for much, much cheaper. They use a ton of tape and charge you for all of it. The only thing they donu2019t charge for is the moving blankets they use to wrap stuff in. They did scratch the brand new floors in our house and ding a couple of walls. Our move ended up costing about 2500 more than originally quoted. They charge per item, not for actual space used. So, it didnu2019t matter that we had way less boxes than the original estimate, they charged us for that quote plus they added on the things we forgot on the original estimate. It did not just balance out based on actual space used.n3.tDelivery: It took several calls and emails to get our delivery straightened out. They take your stuff to a warehouse where it sits and sits and sits and sits. The delivery date we requested is actually known as a u201cfirst available dateu201d so we were expecting to get our stuff within a couple of days of the date we choseu2026 nope! Our stuff wasnu2019t even in the que to be delivered until that date passed. We finally got our items 3.5 weeks after our initial delivery date. (and about 5 weeks after the initial pick up) The company that delivered our stuff was a brokered company, not part of Affordable Mover. They did a great job unloading and helping us assemble furniture etc. We did have several items damaged, including a nice bookshelf that was completely smashed to pieces and a love seat broken. Lots of other items scratched and dinged etc. I couldnu2019t believe how many of our boxes were smashed and re-taped together. Loose items floating around in the truck. Also, one item was lost completely. The driver who delivered our stuff told us that the workers at the warehouse are very hard on things the way they pack and throw stuff around. The loads that his company was personally responsible for, he loaded himself instead of allowing the warehouse workers to do it. n4.tOverall, I cannot recommend this company. They were very misleading on the initial reservation, very hard to keep in contact with while the move is ongoing. The move was way behind schedule, items were damaged.n

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