By Mark Mohr on May 26, 2026 Verified by Google Maple Leaf Self Storage

I have never had to use a storage unit before, so I was not informed when I went. They helped me understand what was happening and the price was great as well. They had a special of 70% going on and it was exactly what I needed. The facility is very clean and I feel very secure. It's a storage place so not much else I can say. Clean, friendly and reasonably priced.

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By Shruti Arora on May 12, 2026 Verified by Google Maple Leaf Self Storage

Francis was incredibly helpful with setting up my self storage unit. He made the entire process quick, smooth, and stress free, and everything was completed in just around 30 minutes. He was professional, efficient, and very friendly throughout. Really appreciate the excellent customer service highly recommend!

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By Adam on May 12, 2026 Verified by Google Maple Leaf Self Storage

Fantastic experience at Maple Leaf Storage Richmond! Huge shout-out to the store manager, Edwin, who went above and beyond to accommodate my request on short notice. He was extremely detailed, upfront about everything, and super professional from start to finish.
Clean facility, smooth process, and genuinely great service. Highly recommended!

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By Summer Zheng on May 12, 2026 Verified by Google Maple Leaf Self Storage

Had a great experience with Maple Leaf Storage! Francis Lau was incredibly helpful, approachable, and always made sure everything went smoothly. The staff are professional and the facility feels very secure and well managed. Easy access and convenient parking are also a big plus. Definitely a storage place I can trust and recommend!

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By Don K on February 3, 2026 Verified by Google Maple Leaf Self Storage

Karena is the most professional specialist
She is very knowledgeable and helpful
Thank you!

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By J&J Wedding 2026 on January 17, 2026 Verified by Google Maple Leaf Self Storage

Karena is an amazing customer service representative! She serves her customers above and beyond and she is super friendly and super reliable! I highly recommend Maple Leaf Storage!! The other staff as just as amazing and I trust my personal belongings are in good hands and security!!!

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By Andrew Richardson on December 20, 2025 Verified by Google Maple Leaf Self Storage

Setting up our storage rental was quick and easy. The rates were very fair and the storage space is excellent. Karena was very pleasant to deal with. She gave us a tour and made sure we had everything we needed!

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By stephanie Ding on December 15, 2025 Verified by Google Maple Leaf Self Storage

I was here back in summer and was Karena helped me and I couldn’t decide at the time , now after few months later I came back and reserved a unit through karena again, she is very kind and professional and also very understanding! I’m feeling very comfortable dealing with this company cause they are not pushy and very patiently explaining everything since I’m the first time to get a storage units. thumb up and thanks !

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By A E on October 3, 2025 Verified by Google Maple Leaf Self Storage

This storage facility is the best! They are so helpful, professional, and kept my things safe. Thank you for your help

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By Ozuya Wanbli on August 15, 2025 Verified by Google Maple Leaf Self Storage

I’m very impressed with this storage facility. The staff are professional, responsible, and extremely friendly. Most importantly, they always put the customer’s needs first, which makes me feel completely at ease. The parking area right at the entrance is both convenient and secure, making visits quick and worry-free. Highly recommended!

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By Carleen Blabey on August 15, 2025 Verified by Google Maple Leaf Self Storage

Employees were friendly, helpful, patient and very respectful! I chose to park my vehicle and some belongings while we went on vacation at self storage because I have parked at other places and returned with my vehicle windows smashed out etc. Was very happy to return with everything intact and safely stored here at maple Leaf Self Storage! I recommend parking and storing belongings here!

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By Tonya Wareham on July 29, 2025 Verified by Google Maple Leaf Self Storage

called in a day before needing a big drive up lot and they were able to accommodate my request and had an awesome promo running for the first 4 months! Service was great when I arrived to move in + sign documents. From the service on the phone to inside their office, professional, kind, accommodating and super easy! Thanks!

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By karen lai on July 14, 2025 Verified by Google Maple Leaf Self Storage

I appreciated your services during this time. Thank you Francis, Karen, Edwin and Logan for your genuine help and being patience answer to all my questions

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By Terri Ku on March 18, 2025 Verified by Google Maple Leaf Self Storage

Edwin and Karena have been always super helpful. The location is super convenient and it’s very safe. Definitely would recommend this place to anyone who needs a storage

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By Jessica Lee on January 13, 2025 Verified by Google Maple Leaf Self Storage

Great service and communication. Karena was responsive to emails before I stopped by the storage facility. When touring the facility, she and her colleague offered sound advice on storage tips, differences between each unit type, and how to best pack items for storage. Highly recommended.

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By Richard Carefoot on January 11, 2025 Verified by Google Maple Leaf Self Storage

Great location in Richmond, I feel safe storing all my goodies there and the Staff are professional, kind and helpful.

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By Touheed Ullah on September 13, 2024 Verified by Google Maple Leaf Self Storage

Very rude staff. Especially there was a senior, I forgot his name. Also, timing is weird, you can't have access to your locker at night. Why?

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By Mh1 on June 18, 2024 Verified by Google Maple Leaf Self Storage

Karena ( I hope I got her name right ?? ) was delightful and knowledgable. She made checking in stress-free and easy ! Great customer service!

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By Mike Lew on June 1, 2024 Verified by Google Maple Leaf Self Storage

Logan was great in explaining the details and pricing for the storage unit I’m planning to rent. 5 Star customer service.

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By Debbie Li on April 5, 2024 Verified by Google Maple Leaf Self Storage

Excellent facilities! Francis was very helpful and knowledgeable. Him and his staff were friendly and very accommodating to my needs. Would use this facility again for storage. Gates are all secured with a code so I felt like my items were safe in storage! Highly recommend!!!

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By Jeff Lenzner on December 7, 2023 Verified by Google Maple Leaf Self Storage

Clean and safe facility with wonderful staff. I kept my van here for a couple of years and the staff were friendly and helpful.
They can boast about having clients with a decades long relationship! I can see why. Worth the money and richly deserved.
★ ★ ★ ★ ★ /★ ★ ★ ★ ★ +!

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