By Keara Turner on October 8, 2026 Verified by Google

I have always had good experiences with Blackburn Bennett for the 3 years ive been a regular customer, which makes my recent experience even more disappointing.

We had had a sewer line backupblast week, and called to have it snaked and scoped. The work was completed, but no recording was taken and it was not scoped all the way to the city water main. We need to get quotes for a relining or replacement of our sewer line due to condition noted in the scope, but have no recording to send other companies, or the city for anything that will fall to them to fix. We are now being forced to pay another $300, on top of the nearly $700 we paid for the snake and scope, to get a recording as BB&B won't make their error right and return to offer us a recording they should have done the first time they were here.

I will no longer be reccomending BB&B, and will be looking for a new go-to plumber for our regular maintenance.

By Lana Pettipas on September 4, 2026 Verified by Google

Very pleased with the service I received! The 2 plumbers that came out were excellent. Work was done very quickly and was very well done. I would highly recommend them.

By A Stacie Colwell on July 7, 2026 Verified by Google

Excellent, prompt, efficient and personable. Immediate responses to calls, with message alerts about expected arrival time. Technician was very knowledgeable and experienced. I anticipate that they did such good work that we won't need them for this issue again, but I would certainly call them first if other needs arise.

By kevin priest on June 25, 2026 Verified by Google

Jessie arrived on time. He was professional, personable, and fixed the problem. We had the city shut off the main to the house so Jessie could replace the leaking shut off in the house. His promptness was very important to this job as I had to coordinate with the city crews. When Jessie was in yesterday to assess the issue he looked at his schedule for the next day and indicated he was very flexible to enable me to work with the city crews to have this job completed while the city crews waited until he was finished and then they turned the main on and Jessie checked his work and job done!! Thank you Jessie.

By Jim Abraham on June 1, 2026 Verified by Google

Genevieve diagnosed the problem rapidly, addressed it thoroughly, and provided us with sound advice to mitigate the issue. She was a great mentor to her apprentice.
Your company was conscientious of our plumbing emergency, and responded very quickly. Bravo and thanks much

By B.J LOVETT on April 10, 2026 Verified by Google

I'm a fairly new customer here at
Blackburn Bennett heating.
They have been to my house a few times in the last couple of years.
I have to say , so far I have been pretty happy.
Bob ( Furnace technician) is Awesome, a really cool and friendly guy and knows his furnaces like no other.
He really takes his time and let's you know just what the problem is.
The lady in the customer service department was very friendly and sweet to talk to when making the appointment .
Thanks guys😊👍

By Frost Dragon 10 on April 6, 2026 Verified by Google

Was able to get a same day appointment, very grateful, and then he was able to get here 2 hours earlier. Very pleased. And our plumber Matthew was professional, efficient and ensured the system was working as best as possible. Would definitely recommend.

By Keith Bard on February 22, 2026 Verified by Google

Where do I even begin..
I called in the morning to have a plumber come by my place to fix a backed up drain. The woman on the phone grabbed my information then told me that someone would be over in the afternoon. When I arrived home around 345pm from work, my wife had told me that no one had shown up. When I gave them a call for a rough ETA, the same woman who told me that someone would come in the afternoon, told me that actually no appointment was booked and that no one was going to come. When I explained that I needed someone to come she then explained that I would have to pay double time even though it was their fault for not putting in the appointment. Instead of trying to fix the problem, she told me that “I should have called earlier” and that she was not going to send anyone if I wasn’t going to pay overtime. When I asked to speak to a manager, she refused and was about to hang up the phone on me when I just gave in and said yes as I needed the issue fixed for the weekend.
When the plumber arrived, he was great. Honestly he should go work elsewhere as I can’t imagine how they treat their employees if they treat their customers in a way I was treated.
The following Tuesday I called the accounting number to ask to speak to a manager or owner regarding the issue before I ended up paying. They told me that they were going to get a manager to call me in 24 hours. After no call 24 hours later, I tried calling again as I just simply wanted my bill possibly fixed. After voicemail after voicemail, my calls ended up going strait to voicemail and no call back. Tuesday to Friday I have been ghosted which is making me write this review.
As mentioned the plumber who came to my house was the best part of this experience. Between the extremely rude woman booking appointments, to being lied to, to no call backs, to then being ghosted and seemed blocked from calling them, I will never deal with this company ever again. I will take my business elsewhere.
If you want the worst customer experience ever and basically robbed, do yourself a favour and give them a call! Negative stars if that was an option.

By Mike Reid on February 11, 2026 Verified by Google

I was very impressed with the service from Blackburn Bennett yesterday. They were able to come the same day I called and Jesse did a great job fixing a leaking pie under my kitchen sink and installing my new kitchen tap. They will be my plumbing service of choice from now on!

By DL Howard on February 10, 2026 Verified by Google

I needed 2 toilets installed, and they were able to come the next day. Great job. Friendly service! Loved their app that provided updates on when the plumber was en route. Would recommend.

By Frank Day on February 10, 2026 Verified by Google

Fantastic service! I punctured a hot water heating pipe, called the company, they directed me what to do and then arrived within 24 hours. Friendly, explained the work they were doing and left the job site pristine ! I’m very happy I used these guys.

By fifihza on April 14, 2024 Verified by Google

All the other bad reviews for this company reflects exactly what I experienced, and I wish I had checked before I decided to carry forward with choosing this company.

Owner Leroy and general manager Jeff were both extremely rude and passive aggressive. When the quote didn’t make sense to me, I asked the owner, he got defensive and told me to go somewhere else for cheaper and made it clear that no one else would do as good of a job as him. If I wasn’t on a time crunch for getting the job I needed done, I definitely would’ve gone with someone else. All they care about is money. Bad communication and customer service.

Approximately $3000-4000 for a new hot water line nailed to the outside of my wall… never again. They’ll make unnecessary holes as shown in pictures. Didn’t even bother cutting short and capping off the pipes after they removed our hot water baseboards. Call Blackburn Bennett if this is the type of work you’re looking to get done!

Absolutely would not recommend this company to anyone.