By Trubachek on August 19, 2016 Verified by Email

In my opinion, please keep your pets away from this veterinarian, especially both on Hwy K in O'Fallon, MO. I took my five year old boxer there today. He's hasn't eaten in three days and has barely had any water. He's lost about 12 pounds in the last six days and is obviously near death. He can barely hold himself up and the look in his eyes is unbearable. My mom and sister took him to VCA this past weekend. $175 for the visit and a shot that would keep him from vomitting for 24 hours. No real diagnosis and health continued to decline. I took him back again today desperately trying to get him some help. I first went to the 2205 Hwy K location today. The vet, Misty Ann Schneider, spent about two minutes petting him, checked his teeth and felt his stomach a bit. She stated that she didn't know what was wrong, but would go in the back to reccomend some options. She came back out about five minutes later with a list of things that they wanted to "try" and to the tune of almost $900. I asked her where we should start and she in turn said that she reccomended everything on the list. X-rays, blood work, 4 different types of medication, fecal sample test, you name it. She said that he looked ok and seemed to be full of energy. I explained that he loves people and animals and was just excited to be out of the house and see everyone. It became pretty obvious pretty quickly that it was more about charging me a huge bill than helping my dog. Misty Ann barely made eye contact while speaking to me and was pretty adamant on the "Guinea pig" approach. Needless to say, I couldn't get out of there soon enough! I asked Misty Ann to please bill me for her time so far and that I was going to get a second opinion. Another $44 down the drain while my dog continues to get sicker and weaker. I sat in the parking lot for amfewmminutes completely beside myself and thought, I gotta find the next nearest vet. I pulled out of the 2205 location and went a few blocks down Hwy K and found another VCA on the opposite side of the street. The vet there, Jennifer K Snyder, seemed to be a little more helpful at first. She went over each treatment option with me and I asked her which option we should start with. She reccomended the most expensive option first (go figure) which were the X-Rays. Ten minutes and $210 later, X-rays were clear. She then reccomended blood work be done...which was the second most expensive option. Low and behold, another $200 and supposedly the blood tests were fine even though she told me that the black stool was indicative of digested blood through the stomach?! At this point, I'm completely beside myself and just want to find a competent vet that can tell me what's wrong with my dog so I can at least make him comfortable. The veterinarians at both clinics both seemed to be very young (meaning not long out of school) and for lack of a better term, had no clue on what was wrong with my dog and how to properly diagnose/treat him. The last location reccomended that I take him to a specialist for an iv as she was tallying up my $459.15 bill for that visit. I'm now out $675.24 and don't have money to take him anywhere else. I'm sitting here now watching him and it's literally breaking my heart. I will copy and paste this review on every site that I can find hoping to save others from the experiencing the same. This is my honest experience and it is my firm opinion that you should find a clinic with experienced veterinarians that have actually know what they're doing. I'm kicking myself because I'm originally from St. Louis and have always worked with Webster Groves Animal Hospital on Big Bend. True professionals and experts in their field. In hindsight, I should've made the drive and taken my dog there. Again, in my opinion, DO NOT Take your pets to VCA clinics. Uncompassionate and more concerned about the "sale" than the wellbeing/care of animals. Please know that I'm not one to take time to write reviews, but my experience today is one that I felt I must share. I'm typically the one who reads them and I truly hope that you will do the same and heed my warning. Find experienced veterinarians who know what they're doing!! My dog adds new meaning to my best friend and I don't know what I'll do if he doesn't make it. So very, very disappointed....

By Trubachek on August 19, 2016 Verified by Email

In my opinion, please keep your pets away from this veterinarian, especially both on Hwy K in O'Fallon, MO. I took my five year old boxer there today. He's hasn't eaten in three days and has barely had any water. He's lost about 12 pounds in the last six days and is obviously near death. He can barely hold himself up and the look in his eyes is unbearable. My mom and sister took him to VCA this past weekend. $175 for the visit and a shot that would keep him from vomitting for 24 hours. No real diagnosis and health continued to decline. I took him back again today desperately trying to get him some help. I first went to the 2205 Hwy K location today. The vet, Misty Ann Schneider, spent about two minutes petting him, checked his teeth and felt his stomach a bit. She stated that she didn't know what was wrong, but would go in the back to reccomend some options. She came back out about five minutes later with a list of things that they wanted to "try" and to the tune of almost $900. I asked her where we should start and she in turn said that she reccomended everything on the list. X-rays, blood work, 4 different types of medication, fecal sample test, you name it. She said that he looked ok and seemed to be full of energy. I explained that he loves people and animals and was just excited to be out of the house and see everyone. It became pretty obvious pretty quickly that it was more about charging me a huge bill than helping my dog. Misty Ann barely made eye contact while speaking to me and was pretty adamant on the "Guinea pig" approach. Needless to say, I couldn't get out of there soon enough! I asked Misty Ann to please bill me for her time so far and that I was going to get a second opinion. Another $44 down the drain while my dog continues to get sicker and weaker. I sat in the parking lot for amfewmminutes completely beside myself and thought, I gotta find the next nearest vet. I pulled out of the 2205 location and went a few blocks down Hwy K and found another VCA on the opposite side of the street. The vet there, Jennifer K Snyder, seemed to be a little more helpful at first. She went over each treatment option with me and I asked her which option we should start with. She reccomended the most expensive option first (go figure) which were the X-Rays. Ten minutes and $210 later, X-rays were clear. She then reccomended blood work be done...which was the second most expensive option. Low and behold, another $200 and supposedly the blood tests were fine even though she told me that the black stool was indicative of digested blood through the stomach?! At this point, I'm completely beside myself and just want to find a competent vet that can tell me what's wrong with my dog so I can at least make him comfortable. The veterinarians at both clinics both seemed to be very young (meaning not long out of school) and for lack of a better term, had no clue on what was wrong with my dog and how to properly diagnose/treat him. The last location reccomended that I take him to a specialist for an iv as she was tallying up my $459.15 bill for that visit. I'm now out $675.24 and don't have money to take him anywhere else. I'm sitting here now watching him and it's literally breaking my heart. I will copy and paste this review on every site that I can find hoping to save others from the experiencing the same. This is my honest experience and it is my firm opinion that you should find a clinic with experienced veterinarians that have actually know what they're doing. I'm kicking myself because I'm originally from St. Louis and have always worked with Webster Groves Animal Hospital on Big Bend. True professionals and experts in their field. In hindsight, I should've made the drive and taken my dog there. Again, in my opinion, DO NOT Take your pets to VCA clinics. Uncompassionate and more concerned about the "sale" than the wellbeing/care of animals. Please know that I'm not one to take time to write reviews, but my experience today is one that I felt I must share. I'm typically the one who reads them and I truly hope that you will do the same and heed my warning. Find experienced veterinarians who know what they're doing!! My dog adds new meaning to my best friend and I don't know what I'll do if he doesn't make it. So very, very disappointed....