By drmarzoa2012 on January 8, 2015 Verified by Email

After an exhaustive search for a "Prestigious" Lighting Store I carefully choose Royal Lighting with the hope to get a special light bulb that, sure enough:it's hard to find, so I called the store, described the light bulb TWICE, to two different sale persons what I was looking to buy and after a "long deliberation" over the phone they ensured me that it was available at the store...WELL: IF YOU REMEMBER LAST SATURDAY SNOW STORM, Jan. 3rd you then can have an approximated idea how I felt after driving from St. Catharines to Etobicoke and been told they did not have what I was previously asked several time with all possible specifications. The store was with countless staff in a confused running around and no one seemed to knows when/who and how to approach the costumer.By the time I was long insisting to be taking care with my request, approaching on my own several staff persons, the Showroom Manager Raj Myl then was, fair is to be say, with all possible attempt to find the nonexistent light bulb, spontaneously offered to contact me through email if he find it in another store or provider. He send me a reply the day after with a link that neither has the light bulb...never again hear from him. My conclusion: you can have all possible products BUT if you're missing costumer services the place then is a total fiasco

Write a Comment

By Amethyst Falcon on June 24, 2014 Verified by Guest

I have tried to place an order with Royal by phone. They are rude and do not return calls even though they took a deposit.

Write a Comment

By BETHCOHEN on April 19, 2011 Verified by Email

i spent 2 years looking for the prefect dining room chandelier. i looked in Royal Lighting and was so pleasantly surprised by their newly renovated showroom and i found a fixture right away. My husband almost died of shock when i came home with not only the Chandelier but also lighting for the rest of my house.
The sales staff were so helpful that it made my 2 year search come to an end.
i did shop around to check some of my prices after my purchase, and i was so pleased that Royal's prices were far lower than any other shop in the city

no question, next time i need a light
THERE WILL BE NO 2 YEAR SEARCH I WILL JUST HEAD STRAIGHT TO ROYAL LIGHTING

Write a Comment

By mndgldmn349 on June 12, 2010 Verified by Email

After visiting quite a few lighting showrooms throughout the city, i eventually ended up at my old faithful shop. Royal Lighting... I don't know why i even looked elsewhere. in all the other stores, i waited around for service, only to finally receive less than satisfactory service. at Royal Lighting the service is outstanding, and I haven't found any lower prices in the city.
Lesson learned - next time i need lighting, Royal will be the only shop on my list

Write a Comment

By drmarzoa2012 on January 8, 2015 Verified by Email

After an exhaustive search for a "Prestigious" Lighting Store I carefully choose Royal Lighting with the hope to get a special light bulb that, sure enough:it's hard to find, so I called the store, described the light bulb TWICE, to two different sale persons what I was looking to buy and after a "long deliberation" over the phone they ensured me that it was available at the store...WELL: IF YOU REMEMBER LAST SATURDAY SNOW STORM, Jan. 3rd you then can have an approximated idea how I felt after driving from St. Catharines to Etobicoke and been told they did not have what I was previously asked several time with all possible specifications. The store was with countless staff in a confused running around and no one seemed to knows when/who and how to approach the costumer.By the time I was long insisting to be taking care with my request, approaching on my own several staff persons, the Showroom Manager Raj Myl then was, fair is to be say, with all possible attempt to find the nonexistent light bulb, spontaneously offered to contact me through email if he find it in another store or provider. He send me a reply the day after with a link that neither has the light bulb...never again hear from him. My conclusion: you can have all possible products BUT if you're missing costumer services the place then is a total fiasco

Write a Comment

By Amethyst Falcon on June 24, 2014 Verified by Guest

I have tried to place an order with Royal by phone. They are rude and do not return calls even though they took a deposit.

Write a Comment

By BETHCOHEN on April 19, 2011 Verified by Email

i spent 2 years looking for the prefect dining room chandelier. i looked in Royal Lighting and was so pleasantly surprised by their newly renovated showroom and i found a fixture right away. My husband almost died of shock when i came home with not only the Chandelier but also lighting for the rest of my house.
The sales staff were so helpful that it made my 2 year search come to an end.
i did shop around to check some of my prices after my purchase, and i was so pleased that Royal's prices were far lower than any other shop in the city

no question, next time i need a light
THERE WILL BE NO 2 YEAR SEARCH I WILL JUST HEAD STRAIGHT TO ROYAL LIGHTING

Write a Comment

By mndgldmn349 on June 12, 2010 Verified by Email

After visiting quite a few lighting showrooms throughout the city, i eventually ended up at my old faithful shop. Royal Lighting... I don't know why i even looked elsewhere. in all the other stores, i waited around for service, only to finally receive less than satisfactory service. at Royal Lighting the service is outstanding, and I haven't found any lower prices in the city.
Lesson learned - next time i need lighting, Royal will be the only shop on my list

Write a Comment