By John Council on August 9, 2024 Verified by Guest

Hey folks, just wanted to let you know that this dealer lies to you and give you 30 days to find the lies, as well as putting yours and others lives at risk on our highways, in the name of profit. Short story, just so you can be aware; my daughter bought an rv from these folks five years ago in 2019, and has had no issues with it. When she bought it she was told it had new tires on it, and like the majority of people, has no idea how to check this, other than look at them and say, yes they look good.
Although it was a verbal conversation, he said/she said, there was written confirmation from this dealer that the tires were less than 5 years old. 5 years for those of you that don’t know is the oft recommended date by which tire manufacturer’s recommend you should be thinking seriously about replacing your tires; over 7 years on an RV and your starting to gamble with yours and other highway users safety.
In any event, I was out to visit my daughter this past weekend, and knowing that she’d purchased the vehicle with “new” tires in 2019, I thought I’d give them a quick check for any obvious signs of cracking/checking, which is always one of the indicators of time to replace. I can say that I was absolutely horrified to learn that she’d just pulled her trailer up to a park site along Highway 2 with tires that were 14 years and 2 months old!! These tires were already 9 years and 2 months from manufacture date when she purchased the RV from Western RV Country, with a written confirmation that they were less than 5 years old. I don’t know about you other RV’ers out there, but in my book that is fraud, and a flagrant disregard for customers and other highway users safety!
I thought okay, I’ll take some pictures, and the documents, and go and see the dealer about it and give them an opportunity to acknowledge their error in judgement.
I asked for the owner, and the receptionist introduced me to a gentleman who was sitting having his lunch at a table in the main office. He told me in no uncertain terms that customers had 30 days to bring matters to their attention; and he was not interested in this issue. He said “if we accepted issues after 30 days we’d make no profit” and we’re “talking about a $60 item”. He had no concern for consumer or highway safety. I did offer to pay him $60/tire, to replace the ones that they had lied about, and was shown the door. I am surprised there are no regulations that preclude this type of unscrupulous behavior, although I do intend to do a little more exploration of possible recourse, not because of the money involved, the tires would be due to replaced possibly in 5 years in any event, but in order to try and prevent this dealer continuing to take advantage of people buying their vehicles who don’t know how to read tire manufacturing dates, and putting more peoples lives at risk on our highways. Unacceptable!

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By John Council on August 9, 2024 Verified by Guest

Hey folks, just wanted to let you know that this dealer lies to you and give you 30 days to find the lies, as well as putting yours and others lives at risk on our highways, in the name of profit. Short story, just so you can be aware; my daughter bought an rv from these folks five years ago in 2019, and has had no issues with it. When she bought it she was told it had new tires on it, and like the majority of people, has no idea how to check this, other than look at them and say, yes they look good.
Although it was a verbal conversation, he said/she said, there was written confirmation from this dealer that the tires were less than 5 years old. 5 years for those of you that don’t know is the oft recommended date by which tire manufacturer’s recommend you should be thinking seriously about replacing your tires; over 7 years on an RV and your starting to gamble with yours and other highway users safety.
In any event, I was out to visit my daughter this past weekend, and knowing that she’d purchased the vehicle with “new” tires in 2019, I thought I’d give them a quick check for any obvious signs of cracking/checking, which is always one of the indicators of time to replace. I can say that I was absolutely horrified to learn that she’d just pulled her trailer up to a park site along Highway 2 with tires that were 14 years and 2 months old!! These tires were already 9 years and 2 months from manufacture date when she purchased the RV from Western RV Country, with a written confirmation that they were less than 5 years old. I don’t know about you other RV’ers out there, but in my book that is fraud, and a flagrant disregard for customers and other highway users safety!
I thought okay, I’ll take some pictures, and the documents, and go and see the dealer about it and give them an opportunity to acknowledge their error in judgement.
I asked for the owner, and the receptionist introduced me to a gentleman who was sitting having his lunch at a table in the main office. He told me in no uncertain terms that customers had 30 days to bring matters to their attention; and he was not interested in this issue. He said “if we accepted issues after 30 days we’d make no profit” and we’re “talking about a $60 item”. He had no concern for consumer or highway safety. I did offer to pay him $60/tire, to replace the ones that they had lied about, and was shown the door. I am surprised there are no regulations that preclude this type of unscrupulous behavior, although I do intend to do a little more exploration of possible recourse, not because of the money involved, the tires would be due to replaced possibly in 5 years in any event, but in order to try and prevent this dealer continuing to take advantage of people buying their vehicles who don’t know how to read tire manufacturing dates, and putting more peoples lives at risk on our highways. Unacceptable!

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