By Lisa Casey on April 28, 2026 Verified by Google

I went to Norton Immediate Care for a small puncture bite to my thumb. The bite came from my own dog, ( up to date on all shots)
who is a water lover as I was watering flowers 24 hrs previously. I was concerned because my thumb became red and swollen. I did get in quickly as they were not busy. Saw Lauren Louden APRN. She DID NOT inspect the bite or my hand, but said she was going to prescribe antibiotics and set me up with a Hand Specialist. Also to go to the ER if it gets worse. I pointed out that I was concerned with the light red streak running up my lower arm. I showed her my arm. She then decided I should go to the ER immediately. I questioned her decision, as it did not look that bad, but she was positive it was necessary. So I left and went to the ER, telling them I was referred by Immediate Care.
The ER doctor said I should have never been sent there and all I needed was some antibiotics. Also definitely did not need a Hand Specialist. So a lot of wasted time for me and the ER. Plus, now I will have to pay the cost of going to the ER! Not happy.

By Taylor Duke on March 18, 2026 Verified by Google

Sunday I went in with fever, sore throat, body aches, chills, & headache. They tested me for flu and Covid, Donahue came in looked at my throat and said “you throat does look redder than most patients I’ve seen today,” but still didn’t test me for strep. Told me it was a viral infection and nothing she could do. Monday I go in, say to the front desk I came yesterday and I think I have strep so I’d like to get tester for strep, she laughed at me like I was stupid, then proceeded to be disrespectful (if you don’t like your job get a new one???) the only reason this has three stars is because of nurse Lisa & Lauren Lounden. They both said my throat was red and tested me for strep which is what I should’ve been tested for the first time I came to the freaking place. Because the first person didn’t do her job I am now out sick for half the week which could’ve been solved if the first person did the FREAKING JOB!

By Neva Li on February 1, 2026 Verified by Google

Beginning with the rude front desk person right on through to her protector. Front desk person insists we wear masks. My husband is deaf. He cannot “hear” if he cannot see my mouth. Insists we wear them anyway. Attached is a photograph of her. Without a mask. Her protector insists she doesn’t need to wear a mask. Protector follows the information taker and makes it clear I am rude and not being kind, etc. I think they were rude and not being kind AT ALL. All I want is to be treated but delay, delay, and criticism were what I got.

Also attached is a photograph of another individual in the back office. I include it because in the discussion of my husband not being able to enter with me without a mask, I was told that office people were not required to mask up. The woman “protector” was wearing a mask at that point. The information taker was masked up. We were told that it was the people in the lobby who were sick and could make us sick. This was about the time I signaled I wanted to move the process along and was told again that I was being rude. Level 9-10 pain, and their delay is not helping. At all.

And the magic question? “What do you want us to do for you?” How about figure out the pain and stop it? No? Not surprised. Your business thinks I am rude and unkind? I think your business is rude, unkind, and uncaring.

This is my second visit to immediate care with Norton Shepherdsville in 16 years of living in Shep and it is also my last. The first time the individual raised their voice to me and demanded to know why I didn’t go to the ER the night before. You see, I burnt my foot quite badly because it is paralyzed and I couldn’t feel anything. Could. Not. Feel. Anything. Why I came back again is just about unfathomable and a mistake I will not repeat.

This one as outlined above. And “immediate,” by the way, is something of a misnomer. But then so is the one star that should have been zero.

By Tiffney Asbury on December 13, 2025 Verified by Google

After reading the reviews we were hesitant about coming here. My husband and myself were both seen by Ms.Cox and was happy with the results. She was direct and honest but also willing to answer any questions or concerns we had. The office was very busy so the aids were quick and straightforward. I’d come here again for sure.

By Melissa Matlewski on June 17, 2024 Verified by Google

For a fast after hours visit. For something MINOR. They are good. For something major. GO TO ER. This place is for colds, coughs, minor broken bones, minimal stitches. If your having a heart attack YOU WILL BE SENT TO ER. Save your time an life an go to ER.