By Robyn Heckman on September 5, 2026 Verified by Google

I had an excellent car rental experience at the Enterprise KCI Airport location, all thanks to Antonio.From the moment I arrived, he provided outstanding customer service that made the entire process quick and stress-free. Antonio was professional, welcoming, and went above and beyond to ensure I got the right vehicle for my trip. The car was spotless and ready to go.staff from start to finish were professional and kind. If you are renting from this location, look for Antonio—he truly sets the standard for great service! I will definitely be renting from here again.

By Kerry Mc on August 19, 2026 Verified by Google

Concerns responded to with a Chatgpt sounding email. Vehicle not checked in at return/no receipt provided. Receipt provided on request reflects a change from rental agreement $200/week to $360/week. No response from management in reporting this alarming discrepancy. Further, the check in time is listed at 805pm. I returned the vehicle at 440pm-5pm. (I needed time to load luggage cart and manage dependent passenger, also time spent answering honestly about odd/stressful pickup experience). I rent from this location annually and have never had any issues. Really unpleasantly surprised and confused- this in not the Enterprise I know. I rent from a variety of locations every year because I had found Enterprise to me more trustworthy and reliable. I feel like I rented from Six, Budget, or some other roll the dice company.

By London Howell on July 6, 2026 Verified by Google

Okay. Guys. This place is a little funky *at first* if you’re not coming off a plane (I was in town in the area), but dude - once you get to the building, literally EVERYONE is SO nice, so helpful and friendly. I was so stressed out when I got there and so immediately put at ease it was crazy. I’ve never had that good of an experience at a car rental place or any similar kind of business. Don’t know how they pick their employees but keep it up.

By Jda Bel on May 14, 2026 Verified by Google

Huge shoutout to Logan at Enterprise Rent-A-Car! From start to finish, the customer service was absolutely top tier. Logan was professional, friendly, patient, and made the entire rental process smooth and stress-free. He went above and beyond to make sure everything was handled quickly and efficiently, and his positive attitude really stood out.

It’s rare to come across someone who genuinely cares about the customer experience the way Logan does. If you’re renting in Kansas City, definitely ask for Logan — you’ll be in great hands! Highly recommend!

By Jess O on May 10, 2026 Verified by Google

I encountered Jack this afternoon & what a polite gentleman!! He explained to me about renting a vehicle & what all I needed to rent a vehicle. He was kind with his words & his directions on where to wait for the next employee to help me. When I say the process was less than 10mins I mean that! He was polite, quick & efficient!! Same with the girl who showed me to my car. I forgot her name but she had straight long candy blonde hair & it was in a pony tail with a pink scrunchie. Thank you for making my car rental experience amazing!!