4.3 
Accepted Payments
visa, mastercard
Year Established
1999
Hot tub Essentials
21815 Garnet Valley Road, Summerland, BC, V0H 1Z3
1-800-379-8569 (Toll Free)
Listed In: Hot Tubs
Canada's favorite online store for hot tub chemicals, covers, ozonators, rubber ducks and hot tub parts at GREAT PRICES! Tons of FREE Information, chemical instructions and spa tips.
By spencer2012 on July 22, 2013 Verified by Email
Almost junked my old tub because my local quotes to fix was outrages. Got help on the phone and installed a new spa pack myself. It was really hot here today but couldn't help but spend a couple hours in my tub!!! Thanks again.
By Pink Owl on December 3, 2010 Verified by Guest
I'm somewhat handy but never worked on a hot tub. I contacted hot tub essentials with a lot of questions and they were very helpful with replacing my heater and pump. The install was a breeze with all of their great advice. Thanks guys!!
By joanne2001 on September 1, 2010 Verified by Email
Thanks for the quick answer to my email and the fast shipping!
By stacymc on August 17, 2010 Verified by Email
I have an old hot tub and often need replacement parts. I have contacted hottub essentials on many occasions and they have always been super helpful and friendly. I was sure I had a warranty issue with my spa heater I bought, but after a long phone call with a parts guy, he figured out I had installed it wrong and walked me through how to fix it. I fixed my error and it works great. Thanks guys!! I will continue to buy from them and recommend to my friends!!
By Bistre Salamander on August 17, 2010 Verified by Guest
I was looking for a jet that I couldn't find anywhere. I talked with them on the phone and was asked to email a picture of the 20 year old part. After a few emails back and forth, they determined they had the jet I needed. I also ordered some chemicals and filters and their prices were much lower than my local hottub store. Their service was tremendous and I would recommend them to anyone needing stuff for their hottub!
By Auburn Tiger-shark on March 31, 2010 Verified by Guest
I was looking for a contactor for an old spa. Local shops didn't have anything in stock and wanted way too much. Plus they wanted shipping charges and I would have to wait 2 to 3 weeks. HotTubEssentials had a great price and shipped right away. I was tracking my shipment online with 48 hours of placing the order and saved on PST to boot. I can't comment on the staff since I knew exactly what I wanted and went through the automated order system. Bottom line, I got it within 10 days and for half the cost!
By Jmilljay on October 27, 2009 Verified by Email
They never answer the phone! I've left messages on their machine, and also emailed, but yet still nobody has gotten back to me. They obviously aren't interested in my business. Had I not wanted to speak to someone about making sure I was ordering the correct part, I'm sure I could have just placed an online order... but now that I see what their customer service is like, I'm glad I didn't give them any of my business. If they can't be bothered to get back to me when I'm wanting to give them money, then what can I expect once they've actually taken my money?!?! Their prices may be good, but I'd rather have piece of mind knowing I can talk to someone if any issues arise, and have ordered from somewhere else.
By Hot tub Essentials
I did place and order with them. Sent a request with the order for an email to be sent when it was shipped. Waited a couple of days waiting for the an email, nothing. Tried calling them just get voice mail, sent an email asking if it had been processed. Commented if they are that busy perhaps they should hire some staff so they could give their customers more efficient service. I received an email all in capitals dumping on me that it was my fault that the order was delayed, I did not provide my postal code. They are short staffed, can't hire at their location and half the staff is at a trad show. So it is all my fault they are giving crapy service. They may have lower prices but they have even lower customer service and appreciation. Leave your money else where!
By Hot tub Essentials
First, I want to sincerely apologize for your negative experience. We appreciate your feedback and are always striving to improve. It looks like you both contacted us during the hot tub trade show season. We were operating our phones with reduced staff and our service was not up to par. We have learned our lesson and will never again take call center staff to hot tub trade shows. We realize this is not fair to our valued customers, or to the staff we leave behind. Excellent customer service is our number 1 goal. We have always taken care of our customer warranty issues and questions, and strive to do this in a timely manner. We have recently hired many new employees to help service you better. Please help us help you: 1) With the internet, customer inquiries come in waves and you will reach our voice mail at times. If you reach our voice mail, please leave a message and include your area code with your phone number. Please speak slowly when you provide your area code & phone number, and it never hurts to repeat it. 2) When sending us an email, please type something specific in the subject line. Due to the threat of viruses, we can not open emails that do not have a subject. Again, I apologize to JMILLJAY and TIMBUS. I can not comment on your specific situation, but I assure you the service you received is not a typical experience. I encourage you to try us again. Sincerely, Hot Tub Essentials
By Chocolate Guineafowl on October 6, 2009 Verified by Guest
Wonderful company, great service, fast shipping, very knowlegable staff.
By spencer2012 on July 22, 2013 Verified by Email
Almost junked my old tub because my local quotes to fix was outrages. Got help on the phone and installed a new spa pack myself. It was really hot here today but couldn't help but spend a couple hours in my tub!!! Thanks again.
By Pink Owl on December 3, 2010 Verified by Guest
I'm somewhat handy but never worked on a hot tub. I contacted hot tub essentials with a lot of questions and they were very helpful with replacing my heater and pump. The install was a breeze with all of their great advice. Thanks guys!!
By joanne2001 on September 1, 2010 Verified by Email
Thanks for the quick answer to my email and the fast shipping!
By stacymc on August 17, 2010 Verified by Email
I have an old hot tub and often need replacement parts. I have contacted hottub essentials on many occasions and they have always been super helpful and friendly. I was sure I had a warranty issue with my spa heater I bought, but after a long phone call with a parts guy, he figured out I had installed it wrong and walked me through how to fix it. I fixed my error and it works great. Thanks guys!! I will continue to buy from them and recommend to my friends!!
By Bistre Salamander on August 17, 2010 Verified by Guest
I was looking for a jet that I couldn't find anywhere. I talked with them on the phone and was asked to email a picture of the 20 year old part. After a few emails back and forth, they determined they had the jet I needed. I also ordered some chemicals and filters and their prices were much lower than my local hottub store. Their service was tremendous and I would recommend them to anyone needing stuff for their hottub!
By Auburn Tiger-shark on March 31, 2010 Verified by Guest
I was looking for a contactor for an old spa. Local shops didn't have anything in stock and wanted way too much. Plus they wanted shipping charges and I would have to wait 2 to 3 weeks. HotTubEssentials had a great price and shipped right away. I was tracking my shipment online with 48 hours of placing the order and saved on PST to boot. I can't comment on the staff since I knew exactly what I wanted and went through the automated order system. Bottom line, I got it within 10 days and for half the cost!
By Jmilljay on October 27, 2009 Verified by Email
They never answer the phone! I've left messages on their machine, and also emailed, but yet still nobody has gotten back to me. They obviously aren't interested in my business. Had I not wanted to speak to someone about making sure I was ordering the correct part, I'm sure I could have just placed an online order... but now that I see what their customer service is like, I'm glad I didn't give them any of my business. If they can't be bothered to get back to me when I'm wanting to give them money, then what can I expect once they've actually taken my money?!?! Their prices may be good, but I'd rather have piece of mind knowing I can talk to someone if any issues arise, and have ordered from somewhere else.
By Hot tub Essentials
I did place and order with them. Sent a request with the order for an email to be sent when it was shipped. Waited a couple of days waiting for the an email, nothing. Tried calling them just get voice mail, sent an email asking if it had been processed. Commented if they are that busy perhaps they should hire some staff so they could give their customers more efficient service. I received an email all in capitals dumping on me that it was my fault that the order was delayed, I did not provide my postal code. They are short staffed, can't hire at their location and half the staff is at a trad show. So it is all my fault they are giving crapy service. They may have lower prices but they have even lower customer service and appreciation. Leave your money else where!
By Hot tub Essentials
First, I want to sincerely apologize for your negative experience. We appreciate your feedback and are always striving to improve. It looks like you both contacted us during the hot tub trade show season. We were operating our phones with reduced staff and our service was not up to par. We have learned our lesson and will never again take call center staff to hot tub trade shows. We realize this is not fair to our valued customers, or to the staff we leave behind. Excellent customer service is our number 1 goal. We have always taken care of our customer warranty issues and questions, and strive to do this in a timely manner. We have recently hired many new employees to help service you better. Please help us help you: 1) With the internet, customer inquiries come in waves and you will reach our voice mail at times. If you reach our voice mail, please leave a message and include your area code with your phone number. Please speak slowly when you provide your area code & phone number, and it never hurts to repeat it. 2) When sending us an email, please type something specific in the subject line. Due to the threat of viruses, we can not open emails that do not have a subject. Again, I apologize to JMILLJAY and TIMBUS. I can not comment on your specific situation, but I assure you the service you received is not a typical experience. I encourage you to try us again. Sincerely, Hot Tub Essentials
By Chocolate Guineafowl on October 6, 2009 Verified by Guest
Wonderful company, great service, fast shipping, very knowlegable staff.
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Hot tub Essentials 4.2 out of 5.0 based on 8 user reviews.
Hot tub Essentials
21815 Garnet Valley Road, Summerland, BC
21815 Garnet Valley Road, Summerland, BC
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