By Byzantine Flamingo on March 9, 2014 Verified by Guest

Three years ago, we purchased a wool berber rug for our basement and stairs at Imperial. We worked with a salesperson to select a high-quality, durable carpet. The recommended carpet was expensive, but we wanted to ensure we choose a long-lasting carpet.

Now, after just three years, the carpet on the stairs has worn right down to the base material (three people live in our house, no pets). It is unreasonable wear for a supposedly good, durable carpet. Imperial refuses to stand behind their product and the advice that was given to us. They won't even send a rep to see the issue. Imperial also refuses to give us the name of the manufacturer.

Imperial was the place where my entire family purchased their rugs, however, we will no longer be seeking their services due to their inability to stand behind their products and advice.

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By Maroon Piranha on July 12, 2011 Verified by Guest

This company and staff are exceptional. I have had nothing but outstanding service from everyone associated with Imperial for many years. I just recently purchased several carpets and have discovered that a couple of rug colours just don't work in my house. They couldn't be more accommodating to exchange them and help me select the appropriate product.

Everyone that works at this company is so knowledgeable and helpful. It's not about the sale but about your satisfaction. They have exceptional customer service and truly appreciate your business.

Nancy

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By Amethyst Kingfisher on September 26, 2010 Verified by Guest

We loved the service and the selection. The staff are all interior decorators and they know thier product inside out. We continue to return there for all of our rugs. They don't try to sell you the most expensive and when we had a problem with one carpet they fixed it immmediately at no cost.

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By Byzantine Flamingo on March 9, 2014 Verified by Guest

Three years ago, we purchased a wool berber rug for our basement and stairs at Imperial. We worked with a salesperson to select a high-quality, durable carpet. The recommended carpet was expensive, but we wanted to ensure we choose a long-lasting carpet.

Now, after just three years, the carpet on the stairs has worn right down to the base material (three people live in our house, no pets). It is unreasonable wear for a supposedly good, durable carpet. Imperial refuses to stand behind their product and the advice that was given to us. They won't even send a rep to see the issue. Imperial also refuses to give us the name of the manufacturer.

Imperial was the place where my entire family purchased their rugs, however, we will no longer be seeking their services due to their inability to stand behind their products and advice.

Write a Comment

By Maroon Piranha on July 12, 2011 Verified by Guest

This company and staff are exceptional. I have had nothing but outstanding service from everyone associated with Imperial for many years. I just recently purchased several carpets and have discovered that a couple of rug colours just don't work in my house. They couldn't be more accommodating to exchange them and help me select the appropriate product.

Everyone that works at this company is so knowledgeable and helpful. It's not about the sale but about your satisfaction. They have exceptional customer service and truly appreciate your business.

Nancy

Write a Comment

By Amethyst Kingfisher on September 26, 2010 Verified by Guest

We loved the service and the selection. The staff are all interior decorators and they know thier product inside out. We continue to return there for all of our rugs. They don't try to sell you the most expensive and when we had a problem with one carpet they fixed it immmediately at no cost.

Write a Comment