By mgiz on April 30, 2013 Verified by Email

We purchased a Porter and Charles range which arrived at our house DOA. Our gas fitter told us it was a faulty regulator. After reporting the issue, we had to wait for one week for a technician to come onsite. He showed up with a washer rather than a regulator. He looked over the stove and said it needs a regulator :P and he would have to order it. Another week. After eating out at restaurants for another week, we received a phone call two hours after the scheduled service time to inform us that they have no technicians available and would have to reschedule again. We took two days off from work for absolutely no reason! Euro-Line was completely unsympathetic and even suggested we should be happy that they were fixing it at all.

This was the worst customer service I have ever experienced.

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By mgiz on April 30, 2013 Verified by Email

We purchased a Porter and Charles range which arrived at our house DOA. Our gas fitter told us it was a faulty regulator. After reporting the issue, we had to wait for one week for a technician to come onsite. He showed up with a washer rather than a regulator. He looked over the stove and said it needs a regulator :P and he would have to order it. Another week. After eating out at restaurants for another week, we received a phone call two hours after the scheduled service time to inform us that they have no technicians available and would have to reschedule again. We took two days off from work for absolutely no reason! Euro-Line was completely unsympathetic and even suggested we should be happy that they were fixing it at all.

This was the worst customer service I have ever experienced.

Write a Comment