By J Showalter on October 14, 2026 Verified by Google

On time, as promised. Technician Frank was top drawer. Walked me through the entire program. Thank you Ross Inc. and Thank you very much to Frank. He rates the gold stars!!

By Candace Evart on September 28, 2026 Verified by Google

I had contact with several employees from Ross, from clerical to installers. Everyone was cordial and knowledgeable. For those who came to my home, they arrived when they said they would or called/texted if running late. They installed a new propane furnace. The customer service was unsurpassed.

By Katie Gollmer on July 3, 2026 Verified by Google

I cannot recommend Ross Heating and Air Conditioning enough. We received 3 estimates from 3 different places, and not only did Ross promote a price that fit within what we were willing to pay, they demonstrated care and urgency as well as knowledge in replacing our furnace and HVAC system. Shoutout to Frank and Rodrigo, as well as the office administrator who originally fielded my call: they sent Frank out same-day to inspect our situation (which other places were quoting days to weeks out), and Frank was responsive and offered to even come early if I needed him to! He gained trust fast and offered to continue to answer questions over text if needed beyond the estimate appointment. He gave me details on what kinds of systems to look for, even if we didn't choose Ross for the service! Then, when we chose Ross, they scheduled the replacement FAST with us which was important not to have to wait weeks for our A/C to be working again. Rodrigo and team who came out to complete the replacement were fast, efficient and so friendly! They demonstrated care and kindness the entire time, truly above and beyond customer service. When we discovered the next day we needed our pilot light relit, we texted Frank who then sent Rodrigo same day to get that corrected - just incredible and top notch service from start to finish! I think I found Ross on Yelp when we were already booking estimates with two other "well-marketed" Heating and Air companies in the area...think about two that you see, hear, get mailers and see billboards all over the place...I am so appreciative for Ross and their entire team! Choose Ross!

By J. Scot on May 11, 2026 Verified by Google

Review: 5/5 Stars – Exceptional Service & Expertise
We recently had a full HVAC system installed by Ross Heating and Cooling in Reno, and the entire experience was top-tier from start to finish.

Expert Consultation
Our sales representative, Frank, was incredibly impressive. He was deeply knowledgeable about the different types of systems available and took the time to explain the mechanics of how they actually function. We described the ongoing issues we were having with our home’s climate control, and Frank immediately identified the root causes. He walked us through exactly how a new system would correct those problems, giving us total confidence in our decision.

Seamless Installation
The installation process itself was professional and efficient. The crew arrived on time, maintained a clean workspace, and completed the job without a single hiccup. It’s rare to have a project of this scale go so smoothly, but Ross Heating and Cooling handled it with ease.

The Results
The true test came recently with the Reno summer hitting 90°F+ temperatures. Our home has stayed perfectly cool and comfortable. We couldn't be happier with the performance of our new unit.

Bottom line: If you’re looking for a team that combines technical expertise with reliable execution, I highly recommend Ross Heating and Cooling. Ask for Frank—he’ll make sure you’re taken care of!

By Kimberley Howard on May 4, 2026 Verified by Google

Working with Ross Heating and Air has been an excellent experience. They provided a thorough inspection while we were under contract, fair pricing and quick and efficient installation of new systems this last week. Frank is the epitome of professional and provided great insight on different options. I would highly recommend Frank and team to anyone looking for HVAC repair or installation.