By Ashley Pozo on August 26, 2026 Verified by Google

The store manager took great care to complete my battery installation. It was giving her some trouble but she was persistent and made sure everything was working as it should before I left.

By Ramiro Mendez on April 11, 2026 Verified by Google

I was coming out of the city and first time here and came to get a battery and a part for my truck I was able to get an to get help by Tim definitely recommend him and I will be coming back again

By William Wooley on March 17, 2026 Verified by Google

The service is great. Store is clean and will organized. But quite often when you are looking for a particular part the lower cost options that are listed are not in stock or available. Why keep listing it if you don't have it

By Mark Brooks on January 27, 2026 Verified by Google

First time at this store. I walk in, no other customers in the store, 2 employees standing at the register. I walk toward the registers and not one says hello, good afternoon... nothing. While I was waiting for the guy to get the part I ordered a person walks in and they said good morning and what's up to him. I guess they knew him. So, the message I got is if you're a customer and they don't know you they say nothing. You should greet every customer. That's rude. It's also rude that they just hand me the receipt without a thank you. It seems to be bad customer service nearly every place you shop these days. What happened to customer service? All I ask is for a hello and a thank you. Which I didn't get here either. A business is nothing without the customers. You don't have a business or a job without customers coming through your doors... which I won' being doing at AAP anymore. Hopes this helps you with your customer service skills in the future. UPDATE - It's funny (and sad) how after you post your review that they reply saying sorry for the problem and they will make it better. But when you go back to these places, in the future, that gave bad service (giving them another chance) nothing has changed. Same bad service. They only reply saying sorry to make it appear that they care. Saying sorry involves solving the problem and making change for the better.

By Lea Norcross on December 29, 2025 Verified by Google

Heather at store on Larkin Ave in Elgin, IL was amazing. She ran into issues installing my battery, but kept trying different things until she got it. Great customer service from her!