Enercare
4.8 Listed In: Heating, Plumbers, Duct Cleaning
By Gérard Bessens on January 23, 2022 Verified by Email
Your technician Amir was very competent. He arrived in time and was very kind and pleasant. It was a very good experience.
By michel beaudry on October 20, 2021 Verified by Google
Jeff and Jamie came to install a new gas furnace. They were great and did the job properly and efficiently. A pleasure to deal with and good company representatives.
By Beth Rutledge on August 13, 2021 Verified by Google
I was very impressed with the service technician who came to fix our Air Conditioning on August 11,2021(this past Wednesday). His name is Jordan Simon and he works for Enercare located on Thurston Road in Ottawa,Ontario. He observed all Health & Safety Protocols with regards to Covid 19 and provided us with important guidance as it pertains to our Air Conditioning and Furnace operation. He was very professional and I would recommend Enercare to anyone requiring their services. Keep up the great work,Jordan!
By Hyphen P on February 11, 2021 Verified by Google
Hot water heater was not working.
Alex Prevost took the time to assess and properly fix the problem.
An excellent and professional service received.
Thanks Alex.
By Ross Pettigrew on December 16, 2020 Verified by Email
I recently had Enercare here to give me an a accement of my 16 year old Enercare rental hot water tank.The technician Mr. Norn Rollin was not only well versed in the product but was a very plesant person and made me feel that he had my best interests at heart.
Thank-you very much Norm
Ross
By Marguerite Frazer on December 6, 2020 Verified by Google
Sam came on Nov.4/20 to install a new furnace. He was on time, very efficient, very pleasant to talk to, and when he finished the installation he took me down to the basement to explain all that they had done. Everything was left spotless and tidy.
I would highly recommend Sam as the preferred technitian.
By Barbara Charron on December 5, 2020 Verified by Facebook
Zaw was very professional and explained the set up then provided us with the written material
By Joanne Charbonneau on December 1, 2020 Verified by Email
I want to thank Ivo and Nolan for their excellent service on Saturday. They were both very knowledgeable, professional and helpful. I have to say that I am really grateful for their help.
By Philip Jago on November 29, 2020 Verified by Email
You guys did a fantastic job replacing my furnace at 1133 Elmlea Drive, Gloucester, on 24 November, 2020. Shoutout as well to your salesman on 23 November who was able to ensure that our "dead" furnace was able to be replaced within 24-hours of his call to us.
By Danielle Seguin on November 21, 2020 Verified by Email
Great job Normand. Thank you for your professionalism.
Normand went above and beyond. He took time to explain what he was doing and also gave me some very helpful advice for my furnace. It was greatly appreciated. COVID precautions were taken and he wore a mask at all times. He was very pleasant and I felt comfortable having him in my home. I will request him for future visits.
Danielle
By Jacques Angele Hebert on November 19, 2020 Verified by Facebook
Hichem came home to fixe a hot water natural gas heater. He had a positive attitude and good manners. He had all the tools necessary to do the job. He immediately found the problem why sometime we had hot water and some other just cold water. It was a faulty water mix valve. He had the valve in stock and within 30 minutes the valve was replace. He also took the time to explain some of the feature of the water heater and it's main components. He clean the surface around the work area. The invoice was exactly what he told me it would be.
Hichem, Thanks again for a great service
By Benoit Cote on November 9, 2020 Verified by Email
Same day service, on a Sunday late evening where Alexandre Prévost went back to the office to pick parts to fix our leaking issue. His service was polite, calm and tenacious. A very pleasant attitude and great customer service skill coupled with technical competence.
By Noel Duffley on October 30, 2020 Verified by Google
We would like to thank Alex Manzato for being an asset to Enercare as an employee. Its refreshing to meet someone whos upbeat and likes there job especially during the tough times of 2020. Great job Alex thanks for the laughs and still being professional were others are so stuffy, its very refreshing Wendy & Noel
By Grisha Korol on October 22, 2020 Verified by Facebook
On October 9, 2020 two technicians-Terry Baxter and Austin change the water tank in our house.
They did excellent job, very professional and gave us some very helpful advice.
Thank you,
Greg Korol
By Mark Lafreniere on October 14, 2020 Verified by Google
Alexandre Prevost was very thorough and a pleasure to deal with. Great service!
By Colleen Downey on October 7, 2020 Verified by Email
I would like to commend Norm Rollin for the service he provided me on Friday, October 2, 2020. In the pouring rain, Norm came to provide the annual maintenance on my AC unit.Norm came prepared with disinfectant, booties, and of course, face mask. He arrived promptly and went right to work, Because I had never used my back yard this year due to Covid, I had no backyard hookup for the water. Although, I contemplated cancelling the appointment, Norm was very happy to use the hose from my garage once he could see that the garage hose would extend far enough into the backyard. Norm spent over an hour (again, in the rain!) thoroughly cleaning the unit. It appeared that previous technicians had not opened up the unit and cleaned it properly. The insulation was completely gone but he had insulation in his truck and was able to fix that. He also used a shovel of mine and levelled off the unit, which had begun to sink somewhat. He did not have to do any of that. Other techs have come in and spent maybe 20 minutes and have been on their way but Norm went out of his way to do a full job. (Did I mention it was raining?)He helped me bring in the wet hose, took care to clean off the muddy shovel, turned off my water for the winter and was pleasant through it all, He also gave me a few tips on making my home more comfortable (re:heating). He was such a pleasant man and I was very happy and comfortable to have in my home and I will request him for future visits. Thank you, Norm Rollin.
By Robert Lacroix on October 3, 2020 Verified by Google
Andrew came in and fixed our rocking toilet. He was a true professional in every way. He knows his profession intimately and had the toilet secured in no time. He was very friendly and informative. I would not hesitate to recommend him (Enercare) to my friends. He is a credit to his profession and to your company.
By stephen COURVAL on September 22, 2020 Verified by Email
michem khlass service technician was very curteous and did an excellent inspection thank you
By André on September 21, 2020 Verified by Email
We were very satisfied with the service provided by Jeff Morris and Jamie Pritchard. They installed a new furnace and air conditioner at our house. They were extremely professional and conscientious. It was a very long job, they had to stay longer than the usual work day...but they never lost their good humour and took the time to explain everything and answer our numerous questions. The place was spotless when they left.
Very impressed with their workmanship and professionalism.
Would highly recommend them and the company
André Carrière
Orléans
By Lucille Thi on September 9, 2020 Verified by Facebook
Alexandre Prevost was very polite, answered all my questions and cleaned up after himself since there were no mess to clean.
By Diane Taylor on September 9, 2020 Verified by Email
Polite, fast and efficient service by Alexandre Prevost on my furnace. COVID precautions were taken including the wearing of a mask and gloves.
By Nazib Moledina on August 20, 2020 Verified by Email
I had a very bad experience with Enercare. I will advise people not to go with their Protection plan. I had several bad experiences which are summarized below:
(1) Their paper work is very poor. You will not get any info on what your protection plan covers.
(2) You will find that their staff level competence is very poor. Depending on who you talked to, you will get different answers every time. Sometimes the staff are difficult to understand.
(3) Their departments. Customer Care, Cancellation, billing and dispute resolution are not synchronized. They all give you different information on every call.
(4) Their support departments especially the furnace maintenance and plumbing are not synchronized at all.
(5) Their level of expertise for plumbing and furnace maintenance was very poor.
(6) The plumbing and Furnace maintenance technician do not carry with them some basic tools and no common spare parts.
ISSUE A
I had a furnace and maintenance plan for my personal property. During the routine furnace maintenance, I pointed out some spilled water on the floor. The technician concluded that it was a plumbing issue. The plumber was scheduled but he did not have any parts with him. He concluded that it was furnace issue. After talking to the supervisor, he concluded that it looks like a plumbing issue. They sent someone straight from the college and did not have a drill with him or any parts. Besides I had to call the office several times to schedule someone to come in. In the end I decided to cancel the plan and called in a local company to fix the problem. It literally took less that 15 mins for the local company to fix it.
ISSUE B
Initially I had two properties enrolled in the protection plan. My principal residence and a rental property. For my principal property, the monthly charge was appeared on my Enbridge bill and everything was fine until I got the issue A above.
For my rental property I had cancelled the plan after one year and gave them the name of the tenant to see if the tenant was interested. This is on their records too. However, as I mentioned above, I never received any paper work from the company. When I cancelled the plan for my principal residence, to my surprise I got a bill for $222.76 and another one for $253.12 (one week apart). I had no idea that I had a protection plan with Enercare for this property. I had never received any correspondence for regular maintenance not was the amount regularly billed to me.
I would advise people to do their research before deciding on signing for protection plans. If you do then make sure that you have proper paper work because I did not get any paper work in 12 months.
https://trustedpros.ca/company/enercare-home-services
https://www.yelp.ca/biz/enercare-ottawa
https://www.bbb.org/ca/on/toronto/profile/water-heater-dealers/enercare-solutions-inc-0107-1287011/complaints
By Enercare
I can concur about the staff competency. I spoke to three different representatives and all three of them gave me a different answer. One representative transferred my call to a complete stranger who does not work for Enercare. How does that happen? I have been waiting 6 weeks for them to fix my issue. I finally filed a dispute. Once it is resolved, I will never deal with them again.
By Denis Belair on August 14, 2020 Verified by Email
We had a noise problem with our AC , called Enercare and got an appointment the very next day. The technician, Norm348 , diagnosed the problem immediately and ordered parts and explained what the problem was and that I needn’t be concerned as the problem was minor and wouldn’t interfere with the AC’s operation. Good job Norm!
By Paul Cadieux on August 4, 2020 Verified by Email
Très bon technicien, poli, efficace. Nous donne de bonnes suggestions.
Norm 348.
By Ernest Provost on July 30, 2020 Verified by Google
Norm #438 is a very knowledgable technician, he recognized the problem immediately why the furnace fan stopped. He corrected it and also notice air leakage in the unit and corrected that aswell. Thank you very much. And thanks for wearing protective gear.
By Gérard Bessens on January 23, 2022 Verified by Email
Your technician Amir was very competent. He arrived in time and was very kind and pleasant. It was a very good experience.
By michel beaudry on October 20, 2021 Verified by Google
Jeff and Jamie came to install a new gas furnace. They were great and did the job properly and efficiently. A pleasure to deal with and good company representatives.
By Beth Rutledge on August 13, 2021 Verified by Google
I was very impressed with the service technician who came to fix our Air Conditioning on August 11,2021(this past Wednesday). His name is Jordan Simon and he works for Enercare located on Thurston Road in Ottawa,Ontario. He observed all Health & Safety Protocols with regards to Covid 19 and provided us with important guidance as it pertains to our Air Conditioning and Furnace operation. He was very professional and I would recommend Enercare to anyone requiring their services. Keep up the great work,Jordan!
By Hyphen P on February 11, 2021 Verified by Google
Hot water heater was not working.
Alex Prevost took the time to assess and properly fix the problem.
An excellent and professional service received.
Thanks Alex.
By Ross Pettigrew on December 16, 2020 Verified by Email
I recently had Enercare here to give me an a accement of my 16 year old Enercare rental hot water tank.The technician Mr. Norn Rollin was not only well versed in the product but was a very plesant person and made me feel that he had my best interests at heart.
Thank-you very much Norm
Ross
By Marguerite Frazer on December 6, 2020 Verified by Google
Sam came on Nov.4/20 to install a new furnace. He was on time, very efficient, very pleasant to talk to, and when he finished the installation he took me down to the basement to explain all that they had done. Everything was left spotless and tidy.
I would highly recommend Sam as the preferred technitian.
By Barbara Charron on December 5, 2020 Verified by Facebook
Zaw was very professional and explained the set up then provided us with the written material
By Joanne Charbonneau on December 1, 2020 Verified by Email
I want to thank Ivo and Nolan for their excellent service on Saturday. They were both very knowledgeable, professional and helpful. I have to say that I am really grateful for their help.
By Philip Jago on November 29, 2020 Verified by Email
You guys did a fantastic job replacing my furnace at 1133 Elmlea Drive, Gloucester, on 24 November, 2020. Shoutout as well to your salesman on 23 November who was able to ensure that our "dead" furnace was able to be replaced within 24-hours of his call to us.
By Danielle Seguin on November 21, 2020 Verified by Email
Great job Normand. Thank you for your professionalism.
Normand went above and beyond. He took time to explain what he was doing and also gave me some very helpful advice for my furnace. It was greatly appreciated. COVID precautions were taken and he wore a mask at all times. He was very pleasant and I felt comfortable having him in my home. I will request him for future visits.
Danielle
By Jacques Angele Hebert on November 19, 2020 Verified by Facebook
Hichem came home to fixe a hot water natural gas heater. He had a positive attitude and good manners. He had all the tools necessary to do the job. He immediately found the problem why sometime we had hot water and some other just cold water. It was a faulty water mix valve. He had the valve in stock and within 30 minutes the valve was replace. He also took the time to explain some of the feature of the water heater and it's main components. He clean the surface around the work area. The invoice was exactly what he told me it would be.
Hichem, Thanks again for a great service
By Benoit Cote on November 9, 2020 Verified by Email
Same day service, on a Sunday late evening where Alexandre Prévost went back to the office to pick parts to fix our leaking issue. His service was polite, calm and tenacious. A very pleasant attitude and great customer service skill coupled with technical competence.
By Noel Duffley on October 30, 2020 Verified by Google
We would like to thank Alex Manzato for being an asset to Enercare as an employee. Its refreshing to meet someone whos upbeat and likes there job especially during the tough times of 2020. Great job Alex thanks for the laughs and still being professional were others are so stuffy, its very refreshing Wendy & Noel
By Grisha Korol on October 22, 2020 Verified by Facebook
On October 9, 2020 two technicians-Terry Baxter and Austin change the water tank in our house.
They did excellent job, very professional and gave us some very helpful advice.
Thank you,
Greg Korol
By Mark Lafreniere on October 14, 2020 Verified by Google
Alexandre Prevost was very thorough and a pleasure to deal with. Great service!
By Colleen Downey on October 7, 2020 Verified by Email
I would like to commend Norm Rollin for the service he provided me on Friday, October 2, 2020. In the pouring rain, Norm came to provide the annual maintenance on my AC unit.Norm came prepared with disinfectant, booties, and of course, face mask. He arrived promptly and went right to work, Because I had never used my back yard this year due to Covid, I had no backyard hookup for the water. Although, I contemplated cancelling the appointment, Norm was very happy to use the hose from my garage once he could see that the garage hose would extend far enough into the backyard. Norm spent over an hour (again, in the rain!) thoroughly cleaning the unit. It appeared that previous technicians had not opened up the unit and cleaned it properly. The insulation was completely gone but he had insulation in his truck and was able to fix that. He also used a shovel of mine and levelled off the unit, which had begun to sink somewhat. He did not have to do any of that. Other techs have come in and spent maybe 20 minutes and have been on their way but Norm went out of his way to do a full job. (Did I mention it was raining?)He helped me bring in the wet hose, took care to clean off the muddy shovel, turned off my water for the winter and was pleasant through it all, He also gave me a few tips on making my home more comfortable (re:heating). He was such a pleasant man and I was very happy and comfortable to have in my home and I will request him for future visits. Thank you, Norm Rollin.
By Robert Lacroix on October 3, 2020 Verified by Google
Andrew came in and fixed our rocking toilet. He was a true professional in every way. He knows his profession intimately and had the toilet secured in no time. He was very friendly and informative. I would not hesitate to recommend him (Enercare) to my friends. He is a credit to his profession and to your company.
By stephen COURVAL on September 22, 2020 Verified by Email
michem khlass service technician was very curteous and did an excellent inspection thank you
By André on September 21, 2020 Verified by Email
We were very satisfied with the service provided by Jeff Morris and Jamie Pritchard. They installed a new furnace and air conditioner at our house. They were extremely professional and conscientious. It was a very long job, they had to stay longer than the usual work day...but they never lost their good humour and took the time to explain everything and answer our numerous questions. The place was spotless when they left.
Very impressed with their workmanship and professionalism.
Would highly recommend them and the company
André Carrière
Orléans
By Lucille Thi on September 9, 2020 Verified by Facebook
Alexandre Prevost was very polite, answered all my questions and cleaned up after himself since there were no mess to clean.
By Diane Taylor on September 9, 2020 Verified by Email
Polite, fast and efficient service by Alexandre Prevost on my furnace. COVID precautions were taken including the wearing of a mask and gloves.
By Nazib Moledina on August 20, 2020 Verified by Email
I had a very bad experience with Enercare. I will advise people not to go with their Protection plan. I had several bad experiences which are summarized below:
(1) Their paper work is very poor. You will not get any info on what your protection plan covers.
(2) You will find that their staff level competence is very poor. Depending on who you talked to, you will get different answers every time. Sometimes the staff are difficult to understand.
(3) Their departments. Customer Care, Cancellation, billing and dispute resolution are not synchronized. They all give you different information on every call.
(4) Their support departments especially the furnace maintenance and plumbing are not synchronized at all.
(5) Their level of expertise for plumbing and furnace maintenance was very poor.
(6) The plumbing and Furnace maintenance technician do not carry with them some basic tools and no common spare parts.
ISSUE A
I had a furnace and maintenance plan for my personal property. During the routine furnace maintenance, I pointed out some spilled water on the floor. The technician concluded that it was a plumbing issue. The plumber was scheduled but he did not have any parts with him. He concluded that it was furnace issue. After talking to the supervisor, he concluded that it looks like a plumbing issue. They sent someone straight from the college and did not have a drill with him or any parts. Besides I had to call the office several times to schedule someone to come in. In the end I decided to cancel the plan and called in a local company to fix the problem. It literally took less that 15 mins for the local company to fix it.
ISSUE B
Initially I had two properties enrolled in the protection plan. My principal residence and a rental property. For my principal property, the monthly charge was appeared on my Enbridge bill and everything was fine until I got the issue A above.
For my rental property I had cancelled the plan after one year and gave them the name of the tenant to see if the tenant was interested. This is on their records too. However, as I mentioned above, I never received any paper work from the company. When I cancelled the plan for my principal residence, to my surprise I got a bill for $222.76 and another one for $253.12 (one week apart). I had no idea that I had a protection plan with Enercare for this property. I had never received any correspondence for regular maintenance not was the amount regularly billed to me.
I would advise people to do their research before deciding on signing for protection plans. If you do then make sure that you have proper paper work because I did not get any paper work in 12 months.
https://trustedpros.ca/company/enercare-home-services
https://www.yelp.ca/biz/enercare-ottawa
https://www.bbb.org/ca/on/toronto/profile/water-heater-dealers/enercare-solutions-inc-0107-1287011/complaints
By Enercare
I can concur about the staff competency. I spoke to three different representatives and all three of them gave me a different answer. One representative transferred my call to a complete stranger who does not work for Enercare. How does that happen? I have been waiting 6 weeks for them to fix my issue. I finally filed a dispute. Once it is resolved, I will never deal with them again.
By Denis Belair on August 14, 2020 Verified by Email
We had a noise problem with our AC , called Enercare and got an appointment the very next day. The technician, Norm348 , diagnosed the problem immediately and ordered parts and explained what the problem was and that I needn’t be concerned as the problem was minor and wouldn’t interfere with the AC’s operation. Good job Norm!
By Paul Cadieux on August 4, 2020 Verified by Email
Très bon technicien, poli, efficace. Nous donne de bonnes suggestions.
Norm 348.
By Ernest Provost on July 30, 2020 Verified by Google
Norm #438 is a very knowledgable technician, he recognized the problem immediately why the furnace fan stopped. He corrected it and also notice air leakage in the unit and corrected that aswell. Thank you very much. And thanks for wearing protective gear.
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Enercare 4.7 out of 5.0 based on 80 user reviews.
2160 Thurston Drive, Ottawa, ON
