By keithleanne on November 2, 2016 Verified by Email

Good product. Sales staff could use more training.

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By carolschlachter on June 7, 2016 Verified by Email

We are extremely happy with our Hot Tub! The sales staff are very helpful. That is why we chose Sun Ray once again for our second hot tub purchase! Cheers! Don and Carol Schlachter-Long Island Lake, Dapp, AB

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By kdsmadis on March 2, 2016 Verified by Email

AMAZING PRODUCT, AMAZING SERVICE!

When we were looking to invest in a hot-tub, we knew we wanted a solid product that had a good reputation! It is also very important to our family to support local! So of course we stopped in at Sun Ray! The moment we walked in and Graham approached us, we knew we were at the right place! He took his time to help our family make the best decision! But this is not the best part! We got our tub and the installation men were incredible, but we couldn't get the hot tub figured out the evening we went to go use it. Thinking I was just phoning and leaving a message for someone to call me back the next day, to my shock, Graham called and got his service man to give us a call and got us up and running that night at 9:00 p.m. on a Friday night! How awesome is that!!!! That is going above and beyond! Not only that, they follow up with us to ensure we are having no issues! We feel so proud to support a local company that provides an amazing product with amazing service!

If you are shopping around for a hot tub, in our eyes, Sun Ray is the only place to go!

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By berrybird606 on October 2, 2015 Verified by Email

We bought our hot tub from Sunray 9 years ago and have been so happy with it. We use it all the time in the winter. We have had to have service a few times, but that has been prompt and affordable. This company builds hot tubs to last!

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By Robert Lloyd Duck on November 17, 2014 Verified by Guest

We had originally come into the store to pick up supplies for a hot tub we were buying elsewhere, got to talking with Graham about used tubs, and looked at the selection. His help and expertise found us a better one for a better price with everything we needed and more from the store. Great work!

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By malcolm on July 12, 2014 Verified by Email

Our spa was delivered on time 3 weeks to be exact from date of purchase, the men who delivered were fast and efficient removing our old tub and replacing it with our new tub. Sun Ray Spas has really exceeded our expectations on customer service. We would certainly recommend this company if you are in the market for a new hot tub.

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By Ryan on May 15, 2014 Verified by Email

My experience at Sun Ray Spas was fantastic, knowledgeable staff who have an excellent understanding of how there manufactured Spa's are made. For Example, Sun Ray Spas are designed to handle Alberta's winters very effectively as they are manufactured right here in Edmonton. High density insulation, solid pressure treated bottom quick and removable jets they are also made for easy servicing(my favorite part). You can buy new or used tubs. Used tubs(which is what i bought) are brought in and completely re-conditioned by Sun Ray. They complete a leak test, pump and heater performance test, refurbish the outside red cedar with and colour you choose. When you are searching for a good quality spa, walk into Sun Ray Spas, they will take you into there manufacturing warehouse and show and explain how each and every tub is made and configured to suit everyone's needs. Once you purchase your tub from them, if you have problems go talk to them, they will meet or exceed your expectations in the service you will provide. They offer in-house warranties as well, and if you have a warranty problem, Sun Ray does not just put a bandage on the problem they replace the entire problem area with new parts so you won't have a problem again. Also they have 30 year warranties on there shells, that tells me, i would be surprised to see a problem with tub cracks etc.

Overall, If you want a tub, New or Used, go to Sun Ray, theirs no other place like it in Edmonton!!

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By Angela on November 15, 2013 Verified by Email

I really liked the layout and insulation of the tub-- so I placed my order (paid in full) in July. I was told the tub would be delivered in the beginning of September. It was finally delivered at the end of November.

The excuses throughout the process were that they are waiting for parts to finish the hot tub. Would you not arrange for all of the parts to be on hand well before the expected delivery date? Since September, I'd been told 2-3 more weeks; 2-3 more weeks.

I feel I must share the response I received from the salesman I dealt with when I called to check on the status of my tub back in October. I reminded him that the company has had my money since July. His response: Well, you've gotten to enjoy your credit card points since July. WOW! I didn't realize people typically spent $8000 just to redeem their points to enjoy a $30 gift certificate. I shared this story with a friend-- who had another friend who was told the EXACT SAME THING. Customer service at it's best!

Now that the tub has finally been delivered, I do enjoy it-- I find the layout very comfortable and the overall price was pretty decent. Perhaps my experience would have been a little more positive had management been proactive and called to inform me of the delays in production or had I not had the displeasure of dealing with that particular salesman.

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By keithleanne on November 2, 2016 Verified by Email

Good product. Sales staff could use more training.

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By carolschlachter on June 7, 2016 Verified by Email

We are extremely happy with our Hot Tub! The sales staff are very helpful. That is why we chose Sun Ray once again for our second hot tub purchase! Cheers! Don and Carol Schlachter-Long Island Lake, Dapp, AB

Write a Comment

By kdsmadis on March 2, 2016 Verified by Email

AMAZING PRODUCT, AMAZING SERVICE!

When we were looking to invest in a hot-tub, we knew we wanted a solid product that had a good reputation! It is also very important to our family to support local! So of course we stopped in at Sun Ray! The moment we walked in and Graham approached us, we knew we were at the right place! He took his time to help our family make the best decision! But this is not the best part! We got our tub and the installation men were incredible, but we couldn't get the hot tub figured out the evening we went to go use it. Thinking I was just phoning and leaving a message for someone to call me back the next day, to my shock, Graham called and got his service man to give us a call and got us up and running that night at 9:00 p.m. on a Friday night! How awesome is that!!!! That is going above and beyond! Not only that, they follow up with us to ensure we are having no issues! We feel so proud to support a local company that provides an amazing product with amazing service!

If you are shopping around for a hot tub, in our eyes, Sun Ray is the only place to go!

Write a Comment

By berrybird606 on October 2, 2015 Verified by Email

We bought our hot tub from Sunray 9 years ago and have been so happy with it. We use it all the time in the winter. We have had to have service a few times, but that has been prompt and affordable. This company builds hot tubs to last!

Write a Comment

By Robert Lloyd Duck on November 17, 2014 Verified by Guest

We had originally come into the store to pick up supplies for a hot tub we were buying elsewhere, got to talking with Graham about used tubs, and looked at the selection. His help and expertise found us a better one for a better price with everything we needed and more from the store. Great work!

Write a Comment

By malcolm on July 12, 2014 Verified by Email

Our spa was delivered on time 3 weeks to be exact from date of purchase, the men who delivered were fast and efficient removing our old tub and replacing it with our new tub. Sun Ray Spas has really exceeded our expectations on customer service. We would certainly recommend this company if you are in the market for a new hot tub.

Write a Comment

By Ryan on May 15, 2014 Verified by Email

My experience at Sun Ray Spas was fantastic, knowledgeable staff who have an excellent understanding of how there manufactured Spa's are made. For Example, Sun Ray Spas are designed to handle Alberta's winters very effectively as they are manufactured right here in Edmonton. High density insulation, solid pressure treated bottom quick and removable jets they are also made for easy servicing(my favorite part). You can buy new or used tubs. Used tubs(which is what i bought) are brought in and completely re-conditioned by Sun Ray. They complete a leak test, pump and heater performance test, refurbish the outside red cedar with and colour you choose. When you are searching for a good quality spa, walk into Sun Ray Spas, they will take you into there manufacturing warehouse and show and explain how each and every tub is made and configured to suit everyone's needs. Once you purchase your tub from them, if you have problems go talk to them, they will meet or exceed your expectations in the service you will provide. They offer in-house warranties as well, and if you have a warranty problem, Sun Ray does not just put a bandage on the problem they replace the entire problem area with new parts so you won't have a problem again. Also they have 30 year warranties on there shells, that tells me, i would be surprised to see a problem with tub cracks etc.

Overall, If you want a tub, New or Used, go to Sun Ray, theirs no other place like it in Edmonton!!

Write a Comment

By Angela on November 15, 2013 Verified by Email

I really liked the layout and insulation of the tub-- so I placed my order (paid in full) in July. I was told the tub would be delivered in the beginning of September. It was finally delivered at the end of November.

The excuses throughout the process were that they are waiting for parts to finish the hot tub. Would you not arrange for all of the parts to be on hand well before the expected delivery date? Since September, I'd been told 2-3 more weeks; 2-3 more weeks.

I feel I must share the response I received from the salesman I dealt with when I called to check on the status of my tub back in October. I reminded him that the company has had my money since July. His response: Well, you've gotten to enjoy your credit card points since July. WOW! I didn't realize people typically spent $8000 just to redeem their points to enjoy a $30 gift certificate. I shared this story with a friend-- who had another friend who was told the EXACT SAME THING. Customer service at it's best!

Now that the tub has finally been delivered, I do enjoy it-- I find the layout very comfortable and the overall price was pretty decent. Perhaps my experience would have been a little more positive had management been proactive and called to inform me of the delays in production or had I not had the displeasure of dealing with that particular salesman.

Write a Comment