By Gabbi Sanders on June 9, 2026 Verified by Google

Both chicken McGriddles I got this morning are completely different the one on the left is fine but the right one is burnt and hard

By Maleiah Clayton on June 1, 2026 Verified by Google

This review is strictly for one of the employees. She’s a black woman between 5’0-5’5 with locs. She usually works the drive thru at the first window where the order is confirmed/paid for. She’s always so nice and pleasant every time I visit. I’ve been to several different McDonald’s and the employees are usually just there for a paycheck, not to give good customer service. I wish I knew the young lady’s name and I hope she gets the recognition and pay raise that she deserves! Thank you again, love!

Edit: her name is Davina!! She’s the best!

By SeMaJ Music on May 3, 2026 Verified by Google

How on earth is it 10pm and there must be no one in the place to work. I pull up, 3 cars on lane 2, 2 cars on lane 1. One by one for 20 minutes people start driving and I’m thinking “maybe they’re really busy” but no everyone is driving off because there is absolutely no one on the speaker, at the windows, etc. If this place can’t staff to be open after 9 then change the hours. Put a sign up, this is the most idiotic thing I’ve ever witnessed multiple times and I feel like an idiot for even attempting to come to this place.

By scott parker on February 25, 2026 Verified by Google

The service at this location has gotten to be very rude and slow, they won’t help most of the time at a register, causing you to use kiosks but they will not put paper in them for a receipt, then they print off all the slips to clear the screen, then cant find your ticket and accuse you of not ordering. If your going to print and loose the tickets then put some tape in the damn kiosk so the customer can have a receipt of purchase, this location has really gone down hill. Worst I have ever seen it.

By R Thomas on August 29, 2025 Verified by Google

8/25 McDonald's is a hit or miss especially with customers service.
Today customer service is just poor, but I experience it today at this McDonald's location on Chestnut St.
I WILL NEVER ORDER ONLINE FOR PICK UP! PLEASE place your order once you get to the establishment because when you arrive your food will Not be ready and you'll still have to wait, very disappointing 😑 and they don't know how to apologize, they act like it's your fault, like the customer did something wrong 🤦🏽‍♀️the customer service I received the last time was unacceptable, people if you work in the public and you don't want to come into work, Don't or stay in the back of the business from the public because you make the business look bad and make people not want to come back and go to another establishment where they don't mind spending their money and it's welcome.

4/23 It's McDonald's always busy. 95% of the time your food is correct, but check your bags. The mobile app is great, if you want a discount, download it.

1st time going to the new McDonald's on 5/28/18 and my experience was so, so. Customer service wasn't excellent and that's the Most important thing to me...I stood back from the cash register waiting to be helped when I walked in, being polite instead of just walking up; waiting for someone to say "may I help you please" but, no...they just looked at me like I was crazy... so when you go in McDonald's go straight up to the cash register and start ordering instead of being polite and waiting on someone to take your order.
The New McDonald's is very spacious and nice. They have three computers for the kids to play on which is nice but that will become a problem because the place is mostly, always crowded and all the kids will not get to play on the computers.
McDonald's is very nice for the adults, but it's suppose to be for kids; kids are the ones who always want to go to McDonald's but now there's really nothing for the kids to do at McDonald's. When kids do go, they most likely won't be able too play on the game computers unless they get lucky and it's not busy.