By Jacklyn on December 27, 2023 Verified by Google

Worst customer service from the district mgr, Rachelle, in Bartlesville, OK. She was one of the most unprofessional people I have dealt with. Her former sales team member said I was unable to use a new USB cable without a new wall hub. This sales person said if not needed I could return/replace anytime. I brought back to the store, spoke with the store manager (after she finished up on a "call with her sister") She immediately said that I could not return or exchange as it was past the 30 day policy. I said we can discuss this, but I want to troubleshoot what the issue is, as I just opened this new wall hub, as my other wall hub worked just fine until it broke a few days ago. The store mgr focused on no return no replacement conversation, which I disagreed with. I am not responsible for their team member not being trained properly. I said then I will need to talk with her mgr - she called her right away and I said we can troubleshoot 1st before calling. The regional mgr - Rachelle - was very rude immediately - didn't care what I was at the store for - didn't allow me to share with her why I wanted to chat with her - she was combative right front the start of our call - the store mgr had me on speaker and I said to the unprofessional district mgr, Rachelle, that we should end our call as she was on speaker and other customers in her store were able to listen to her unprofessional behavior. Which prompted her to tell me to leave her store. After the call ended, the store mgr stated that the salesperson that sold me these items were no longer with the store and that they have been "putting out fire after fire" and "are not honoring any returns/exchanges as he was selling items to customers that they did not need." I have 9 phones with Verizon and have NO problem canceling. Who needs to be treated with such disrespect from Verizon. This conversation was recorded on my phone, which will be shared with Corporate. We shall see if Rachelle is held accountable for her unprofessional behavior to a loyal customer. Side note: AT&T is contracted with Cherokee Nation who offers a $75.00 monthly credit towards your cell bill. This would be helpful to many folks!

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By Jacklyn on December 27, 2023 Verified by Google

Worst customer service from the district mgr, Rachelle, in Bartlesville, OK. She was one of the most unprofessional people I have dealt with. Her former sales team member said I was unable to use a new USB cable without a new wall hub. This sales person said if not needed I could return/replace anytime. I brought back to the store, spoke with the store manager (after she finished up on a "call with her sister") She immediately said that I could not return or exchange as it was past the 30 day policy. I said we can discuss this, but I want to troubleshoot what the issue is, as I just opened this new wall hub, as my other wall hub worked just fine until it broke a few days ago. The store mgr focused on no return no replacement conversation, which I disagreed with. I am not responsible for their team member not being trained properly. I said then I will need to talk with her mgr - she called her right away and I said we can troubleshoot 1st before calling. The regional mgr - Rachelle - was very rude immediately - didn't care what I was at the store for - didn't allow me to share with her why I wanted to chat with her - she was combative right front the start of our call - the store mgr had me on speaker and I said to the unprofessional district mgr, Rachelle, that we should end our call as she was on speaker and other customers in her store were able to listen to her unprofessional behavior. Which prompted her to tell me to leave her store. After the call ended, the store mgr stated that the salesperson that sold me these items were no longer with the store and that they have been "putting out fire after fire" and "are not honoring any returns/exchanges as he was selling items to customers that they did not need." I have 9 phones with Verizon and have NO problem canceling. Who needs to be treated with such disrespect from Verizon. This conversation was recorded on my phone, which will be shared with Corporate. We shall see if Rachelle is held accountable for her unprofessional behavior to a loyal customer. Side note: AT&T is contracted with Cherokee Nation who offers a $75.00 monthly credit towards your cell bill. This would be helpful to many folks!

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