By Lady Le’mieux on June 23, 2026 Verified by Google

My personal six month update January 2026-June 2026.

⭐☆☆☆☆

The worst apartment living experience I’ve ever had.

I’ve lived in several apartment communities throughout my adult life, and this is by far the worst. If you’re looking for a party community, this is the place for you. If you’re looking for a luxury community, this is NOT it.

I currently live next door to what feels like the neighbor from hell. No matter how many times I report the excessive noise, nothing seems to change. There is no improvement in behavior and no real resolution. Living here is like living next to a 24-hour nightclub—it never stops.

The building’s front doors are constantly broken, making the “controlled access” feel pointless since anyone can walk in. My A/C has stopped working four different times, and one night my apartment reached over 90 degrees. Despite having a supposedly 24-hour emergency maintenance line, I didn’t receive a response until the next morning around 9 a.m. after going directly to the leasing office.

I’m a very clean person, yet I continue to find bugs inside my apartment no matter how much I clean or spray.

I am counting down the days until my lease ends and will likely have my belongings packed months in advance because I want out that badly.

If you’re in your early 20s and enjoy constant activity and partying, this community may work for you. But if you’re a working professional, a student, or someone who values peace and quiet at home, I would strongly recommend looking elsewhere.

By Dayanara Vargas on June 15, 2026 Verified by Google

Maintenance is always friendly, responsive, and helpful. The amenities are excellent, and the surrounding area is great. The space is clean, modern, and spacious and overall loved living at the Exchange. I will say, however, one thing that was not disclosed during the application process is that there is a fee to reserve the Sky Lounge and the lounge by the pool.

The residents can sometimes be inconsiderate, leaving trash outside the designated disposal areas and occasionally failing to clean up after their dogs. Overall, cleanliness has not been a major issue within the apartment itself or as it’s regarding pests. (although the hallways could be cleaned more frequently)

The front office staff is generally friendly and cordial, though their demeanor can vary depending on the day. That said, they have always been willing to assist when needed.

In our particular apartment, we experienced several AC related issues. The air conditioning stopped working twice (once during the winter and once during the summer) with each outage lasting about a week or more. We also had the heater fail during the winter. From what I gathered, the delays are seemed to be caused by the process of purchasing replacement parts. Corporate purchasing and shipping delays significantly extended the repair timeline.

During these periods, I often had to follow up with the front office for updates, as communication regarding the status of repairs was limited or nonexistent. While the maintenance team itself was helpful, the overall repair process was frustrating due to the lengthy wait times on parts.

On the first instance of the AC breaking it was around 90 degrees outside and did not work for 10 days. They did provide us with a window AC unit which could not cool the entire apartment as I lived with a roommate in a 2 bedroom/2 bath. We received some apologies and a small credit to our following months rent. However regarding the other occasions we didn’t receive any compensation for the lengthy delays and minimal communication on updates.

By shaunaci turner on June 4, 2026 Verified by Google

Me and my fiancé moved in a year ago and are getting ready to sign our renewal! We have nothing but amazing things to say about the exchange from the office staff to the overall community. I also want to shout out NRP management for understanding these are our homes. There’s no hidden fee’s you have to pay every month. If there’s ever an issue the office will explain and help out. Courtney and Tanessa have been amazing to work with. Thank you to the whole management team !!

By Thomas Bini on June 4, 2026 Verified by Google

Courtney was fantastic to work with throughout the leasing process. She was professional, responsive, and always willing to answer my questions. She made everything straightforward and stress free, and I really appreciated how communicative and helpful she was every step of the way. Great customer service can make a huge difference when apartment hunting, and Courtney definitely delivered. Highly recommend working with her if you’re considering this community!

By Ashley Gipson on January 20, 2022 Verified by Google

Do yourself a favor and schedule a tour to see this community! It speaks for itself.. really!! As a Realtor, I find myself touring my clients though Houston’s best apartment communities and homes. When you’ve seen it all and stumble upon such a great community as this, you just have to let other know. Last week I brought a client in to tour this gorgeous community. The team were helpful and showed us around. The Managers Noreen and Adam are awesome and helped answer all of our important questions regarding the lease contact, application process and availability and specials. I’ve include several photos below. This place seeks out happiness for its residents and guests with well thought out Floor plans, reasonable pricing, great staff, beautiful downtown views, convenient location and top notch amenities. Did I say amenities!!