By Benjamin Morris on November 29, 2020 Verified by Google

I highly recommend staying away from this Bell location.

I purchased a new phone here that had a factory defect. The phone broke within the first couple weeks of purchase, so I brought it in for an exchange while I was still eligible.

Instead of exchanging the phone, they provided a temporary fix (Employee: Megan C.) The same issue reoccurred 15 days after purchase & they refused to exchange my phone.

Staff were trying their best, however were extremely unhelpful, refering me to to different departments such as:
- Technical Support
- Retail Support
- and Finally the Retention Department

After spending an entire day of being transfered back and fourth between different departments & staff saying they can't help, I decided to cancel both of my phone lines.

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By James on July 22, 2014 Verified by Email

Went into the store to review and lower my bill. The manager reviewed and suggested a voice only plan. When I received my next statement in the mail, it also included an extra $200 bill for removing data! If that would have been mentioned I would have declined the changes. Now they won't answer their messages and the rate plan was $15 lower than it is now offered so my bill will go up $15 /month costing me $180 more per year. Thanks you bunch of bums at the Merivale Bell Mobility store...

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By Orange Jellyfish on August 19, 2009 Verified by Guest

The young energetic people who work at this store are underpaid and deserve better. They are patient and I have often seen them working after business hours satisfing customers. They are VERY knowledgable and go the extra step to help. It is a shame they are only paid $10.00 for solving Bell Canada problems while Bell makes billions over charging us for mobile phone servies.

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By Benjamin Morris on November 29, 2020 Verified by Google

I highly recommend staying away from this Bell location.

I purchased a new phone here that had a factory defect. The phone broke within the first couple weeks of purchase, so I brought it in for an exchange while I was still eligible.

Instead of exchanging the phone, they provided a temporary fix (Employee: Megan C.) The same issue reoccurred 15 days after purchase & they refused to exchange my phone.

Staff were trying their best, however were extremely unhelpful, refering me to to different departments such as:
- Technical Support
- Retail Support
- and Finally the Retention Department

After spending an entire day of being transfered back and fourth between different departments & staff saying they can't help, I decided to cancel both of my phone lines.

Write a Comment

By James on July 22, 2014 Verified by Email

Went into the store to review and lower my bill. The manager reviewed and suggested a voice only plan. When I received my next statement in the mail, it also included an extra $200 bill for removing data! If that would have been mentioned I would have declined the changes. Now they won't answer their messages and the rate plan was $15 lower than it is now offered so my bill will go up $15 /month costing me $180 more per year. Thanks you bunch of bums at the Merivale Bell Mobility store...

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By Orange Jellyfish on August 19, 2009 Verified by Guest

The young energetic people who work at this store are underpaid and deserve better. They are patient and I have often seen them working after business hours satisfing customers. They are VERY knowledgable and go the extra step to help. It is a shame they are only paid $10.00 for solving Bell Canada problems while Bell makes billions over charging us for mobile phone servies.

Write a Comment