By Derek Alfonso on September 30, 2026 Verified by Google

Apparently this location no longer assists with third party billing after years of doing it. Will have to take the business elsewhere. I had a package in hand and a UPS Account # to charge it to. Just needed them to generate the label and ship it on its way. The guy that normally does it wasn't in today. I hope that's not the excuse as it's not a good one.

By Sabrina on September 8, 2026 Verified by Google

Went to the UPS store to drop off several packages and Claudia was very rude and did not even acknowledge me. Her customer service skills need major improvement. I have a small business where I drop off packages frequently and will not go back to this store because of her.

By Mike Soto on July 11, 2026 Verified by Google

Customer service at the UPS Connerton location is poor and the 'manager' lady is rude and off-putting. I tried to return an Amazon package on Saturday and she said she wasn't accepting barcode returns until Thursday. I don't know if it's because she just didn't want to do her job, out of laziness, or the location had a system shutdown impeding her from doing her job. I had to go to another location to drop off my return and had no issue. It's not my first time there. The lady always seems miserable, always complaining, and has zero sense of customer service. Management comes from the top down. Hire better people and improve your customer service if you want to keep your customers.

By Reese S on July 7, 2026 Verified by Google

Avoid Glinda in this office. She has dark hair and dimples, probably in her 50’s. She is unbelievably rude, lazy, moans and groans while acting like doing her job is such an inconvenience. She made an error on my return, missing costly items I returned because she scanned incorrectly due to her bad attitude not wanting to work. I then had to call to correct HER mistake and she again, was equally rude over the phone. Her behavior is unacceptable and both my husband and I have had the same experience with her. I am genuinely perplexed why people like this remain in jobs they are miserable in and work customer facing, rather than behind a desk where they aren’t having to interact with people. I’ve called and spoken to management about her and will be pleased when she loses her job. Maybe it will inspire her to work in a non-customer service role.

By Carl Smith on June 24, 2026 Verified by Google

Without fail, every single time I bring an Amazon return to this UPS Store, there is a different problem and a different reason why they cannot accept the shipment. The package is labeled, packaged, and prepared exactly according to Amazon’s return instructions, yet there is always a new excuse or obstacle.

I have even contacted Amazon directly to verify I was following all return guidelines, and each time Amazon confirmed that I was. Despite that, this location continues to refuse or delay accepting returns for reasons that seem to change from visit to visit.

At this point, it feels like accepting Amazon returns is something this location actively tries to avoid. If you advertise that you accept Amazon returns, customers should not have to make multiple trips, call Amazon for verification, or argue over requirements that Amazon itself says have been met. This has been an incredibly frustrating and consistently poor customer experience.