By K A on September 13, 2026 Verified by Google

I ordered Taco Bell via the DoorDash app this afternoon. I ordered the Cheesy Gordita Crunchy Combo and two additional items. I received my order and opened the bag. The cheesy Gordita isn’t in the bag nor is the soft tacos I ordered as part of the combo. They actually gave me the crunchy taco that goes inside of the Gordita and the soft taco that holds that taco but wrapped them separately. So I didn’t get the two soft tacos that were supposed to come with the combo. The order label on the outside of the bag has the total number of food items that are supposed to be inside said bag. It shouldn’t be too hard to count items to verify you have the right number in the bag. I felt like with the new renovations, maybe the store would be better at accurate orders but I guess not.

By Afro-Centric on July 3, 2026 Verified by Google

This place is terrible. The food could be handled a lot better, but who we fooling, right? And the bathrooms are a disgrace, not sure now with the lobby being shut down. Also Management sucks here. Brandi is very high & mighty. She’s the area manager I believe & power just goes to her head. I shouldn’t have to wait long periods of time for 5 items. Not when 2 lines are suppose to be open. Anita is another one. Plain rude that one there, I see how she treats her employees & she should be ashamed. Terry no better, seems like a good dude overall—- but he doesn’t know anything in my opinion. Always calling on someone else for answers. I’ve came quite a few times & each time I’m disappointed. I would love to see NEW MANAGEMENT HERE. One that actually leads. That’s what’s wrong with managers nowadays, they don’t lead…. But remember this TACO BELL AFFILIATES: what makes a great manager is a manager who leads. I’m afraid no manager at this location does this. I get you’re understaffed. How about hire more people, and start them out with a wage they can live off of, I’m just assuming the pay is low.

By Melanie McIntyre on April 29, 2026 Verified by Google

Every time I try to give Taco Bell a chance, they let me down. Food was horrible except for the beef crunchy taco.But you can't really mess that up. It was also baffling that I waited for about 8-9 minutes for cold food. Service is always friendly, but food is worse than other taco bells. The service is the reason for the 3 stars... not the food. The nuggets were hard and dry and had some kind of seasoning on it that I did not ask for. Taco bell should probably stick to tacos.

By C J on March 16, 2026 Verified by Google

This is my go to location in Durham. Staff courteous, friendly and my orders are always right.
The new Mini taco salad is a great value. Staff and food are great.

By Sam Jones on February 14, 2026 Verified by Google

Whoever owns this location needs to 1. Review when you have peak orders, 2. Staff accordingly, and 3. Train your employees to be efficient. Waiting for +40 minutes is wild for Taco Bell.

While at the window we observed the drive through employees on their phones with 10+ cars in a line that wrapped around the building.