By Cindy H on May 31, 2026 Verified by Google Sleep Country Warehouse

Sleep Country sent stained mattresses instead of brand new two times in a row! Delivery service advised this was common. Refund was then requested and Sleep Country refused. What kind of company sells so-called new mattresses with stains on them (urine/blood/who knows what the stains are) and when the customer has had enough of the revolving door delivery of stained mattresses refuses to issue a refund. Only a scam company operates like that. They keep your $$ and the customer has nothing but stained mattresses to haul to the dump. NEVER BUY FROM THEM!!

Write a Comment

By B D on February 15, 2026 Verified by Google Sleep Country Warehouse

I experienced extremely rude and unprofessional customer service. I have been a Sleep Country customer for many years, but when I called to clarify a question, the agent became confrontational, and dismissive, repeatedly interrupting me without trying to understand the issue.

This experience was very disappointing and has made me reconsider doing business with your company in the future.

Write a Comment

By Mehrdad Bokharaei on March 10, 2025 Verified by Google Sleep Country Warehouse

I purchased a mattress from Sleep Country a few years ago, and it’s still under warranty. Recently, the spring inside broke suddenly, leaving a dent in the mattress. When I filed a warranty claim, it was denied due to light, uniform discolouration on the surface. This discolouration, which is very faint and spread across the whole surface, seems like another sign of poor quality, yet my claim was voided because of it. This is extremely disappointing, especially since the issue seems to stem from a defect in the product. I expected better from a company like Sleep Country.

Write a Comment

By Deb R. on December 7, 2024 Verified by Google Sleep Country Warehouse

I'm writing here because it's a corporate office. All I'm going to say here is after visiting a few Sleep Country stores I am horrified at the customer service. If Melissa is responding to reviews, please don't patronize me and give a generic "I am truly sorry to hear that you had a poor customer experience. We truly appreciate your feedback. Please do not hesitate to reach out with any of your questions or inquiries." It is insulting and shows YOU don't care.

Write a Comment

By Sukhi Poony on November 10, 2024 Verified by Google Sleep Country Warehouse

Absolutely Horrible Customer Service – Unacceptable Delay and Complete Disregard for My Situation!
I have never been more frustrated with a company in my life. My wife and I purchased a mattress with an extended warranty, specifically because she has a serious medical condition that requires this bed to help her manage her health. It’s been SIX MONTHS since I’ve been waiting for a part to arrive, and now—after finally receiving the part—it was delivered to the wrong address! To make matters worse, someone signed for it, and the store has NO idea where it went.
This is absolutely outrageous! I have called, emailed, and followed up repeatedly, only to be met with complete indifference and incompetence. The best they can offer is to tell me to wait ANOTHER SIX MONTHS for a solution. Let that sink in: a medical necessity for my wife is being treated like an afterthought, and they refuse to take responsibility for the mistake.
The complete lack of accountability and the total disregard for my wife’s health is appalling. It is disgraceful that a company would treat a customer this way, especially when the situation involves someone’s well-being. There is zero urgency, and no one at the store seems to care. We spent our hard-earned money on a product that is not only not functioning properly but is now delayed even further due to their negligence.
If you value your time, money, and sanity, do NOT do business with this store. They have no problem taking your money which in my case was 9,000$ I spent that day at their store, but when it comes to fulfilling their obligations or providing any sort of help, they are completely useless. I am beyond frustrated and angry, and I will make sure everyone I know hears about the horrible treatment I’ve received.
This is NOT how you treat customers, especially when their health is on the line. Unbelievable.

Write a Comment

By Darlene McCrea on August 27, 2023 Verified by Google Sleep Country Warehouse

This company has hige issues around payments and delivery and Jeanine should be fired

Write a Comment

By Nathan Still on December 28, 2022 Verified by Google Sleep Country Warehouse

Update: After contacting Sleep Country at the email address in their reply, I received no response or follow-up. Complete radio silence. Please save yourself the money and headache and order your mattress from somewhere else.

Original review: After 5 years using our mattress from Sleep Country we made a warranty claim as the mattress feels like you are sleeping directly on pokey springs and has some significant depressions. After a lengthy process of taking pictures and measurements, we were told that the depressions on our mattress didn't go deep enough and apparently the sensation of sleeping on springs is not covered by their warranty at all. I had always thought the service at Sleep Country was good which is why we decided to buy from them but I can't recommend them if a five year old mattress isn't supported after only half of the warranty period. Read the fine print and, probably better, shop somewhere else. Now I'll try to get back to sleep on the pokey springs.

Write a Comment

By Eric Percy on November 9, 2019 Verified by Google Sleep Country Warehouse

Service was prompt and friendly. They loaded it into my vehicle for me.

Write a Comment

By eric pedersson on September 5, 2019 Verified by Google Sleep Country Warehouse

Worked there. decent warehouse and solid equipment

Write a Comment

By Joan Ballell on June 24, 2019 Verified by Google Sleep Country Warehouse

Excelent food and service quality genuine products

Write a Comment

By ti willis on October 11, 2017 Verified by Facebook Sleep Country Warehouse

Very good service. Sleeping like a champ. Thank you

Write a Comment