By Burgundy Goldfinch on August 20, 2015 Verified by Guest

Extremely Poor Customer Service! My friend organized an event "Deja Vu Yacht Cruise" on Saturday, Aug 15, 2015. He hired a caterer for the Thai Buffet provided on the cruise. We had paid $60 each for this event. After having received a plate of food (which I didn't get enough), I went back since I had not eaten enough and was still hungry. I was rudely told by Stacy to wait until the staff had been fed then I can go for seconds. I even got the organizer to allow me to go for seconds but once again was told to wait until all staff was fed. This is the first time that I heard of such a thing. I believe that staff should focus on customer service and making sure the passengers are safe while on board and not focusing on eating during mid-event of a 4 hour cruise. There must be a safety policy in place for staff not to eat during events. Out of courtesy the guests should have as much food as there is available and then staff can have what is left. When I finally got "seconds", the security guard Steve humiliated me in public and was condescending by telling me that I shouldn't have given them such a hard time. I then e-mailed the company of what happened and they were not apologetic whatsoever and clearly stated that it's in the contract for staff to be fed during a cruise even if the organizer was the one who provided a caterer as part of our cost. To add insult to injury, they told me that buffet does not mean "all you can eat" buffet. I would never deal with this company if you want to plan an event on a yacht in Toronto. They don't care about the customers.

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By Misu on January 25, 2011 Verified by Email

I held my 40th birthday party on Yankee Lady IV in Toronto Harbour and had the best time. Great food and music on a beautiful boat!
I now look forward to getting married there this summer...so far the service I have gotten in having all my questions asked has been great...:)

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By Burgundy Goldfinch on August 20, 2015 Verified by Guest

Extremely Poor Customer Service! My friend organized an event "Deja Vu Yacht Cruise" on Saturday, Aug 15, 2015. He hired a caterer for the Thai Buffet provided on the cruise. We had paid $60 each for this event. After having received a plate of food (which I didn't get enough), I went back since I had not eaten enough and was still hungry. I was rudely told by Stacy to wait until the staff had been fed then I can go for seconds. I even got the organizer to allow me to go for seconds but once again was told to wait until all staff was fed. This is the first time that I heard of such a thing. I believe that staff should focus on customer service and making sure the passengers are safe while on board and not focusing on eating during mid-event of a 4 hour cruise. There must be a safety policy in place for staff not to eat during events. Out of courtesy the guests should have as much food as there is available and then staff can have what is left. When I finally got "seconds", the security guard Steve humiliated me in public and was condescending by telling me that I shouldn't have given them such a hard time. I then e-mailed the company of what happened and they were not apologetic whatsoever and clearly stated that it's in the contract for staff to be fed during a cruise even if the organizer was the one who provided a caterer as part of our cost. To add insult to injury, they told me that buffet does not mean "all you can eat" buffet. I would never deal with this company if you want to plan an event on a yacht in Toronto. They don't care about the customers.

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By Misu on January 25, 2011 Verified by Email

I held my 40th birthday party on Yankee Lady IV in Toronto Harbour and had the best time. Great food and music on a beautiful boat!
I now look forward to getting married there this summer...so far the service I have gotten in having all my questions asked has been great...:)

Write a Comment