By Charcoal Swordfish on January 27, 2016 Verified by Guest

Met these people at a trade show and set an appointment with them to come out to start a design. Took all of my information at the show including name, number, address, some details of the project and set a specific time (approx. 10 days later) to come out. The lady (Marie-Clare) said she would confirm with me prior to coming out. Never heard back from her and she did not show up. The company called me 17 min before the appointment to ask what we wanted and how they could help. I would have assumed that they were to call me long before this time to confirm an appointment. Apparently, the rep I was talking to left the company. Could they not have figured this out sooner and sent someone else? When I called the owner he went on the defensive indicating that this all happened because the rep left. Maybe so, but its up to an owner of a company to set up a structure such that they can pick up immediately where one leaves off if they quit. He offered to send someone else but by this time, I wanted nothing to do with this company. If its this difficult to do business with them this early, I'm not interested in wasting any more time with these people. Horrible customer service and an owner that needs to take responsibility. Reps don't set the rules of engagement in my books, owners set things up. On to the next company, but not these guys. BEWARE!!

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By Charcoal Swordfish on January 27, 2016 Verified by Guest

Met these people at a trade show and set an appointment with them to come out to start a design. Took all of my information at the show including name, number, address, some details of the project and set a specific time (approx. 10 days later) to come out. The lady (Marie-Clare) said she would confirm with me prior to coming out. Never heard back from her and she did not show up. The company called me 17 min before the appointment to ask what we wanted and how they could help. I would have assumed that they were to call me long before this time to confirm an appointment. Apparently, the rep I was talking to left the company. Could they not have figured this out sooner and sent someone else? When I called the owner he went on the defensive indicating that this all happened because the rep left. Maybe so, but its up to an owner of a company to set up a structure such that they can pick up immediately where one leaves off if they quit. He offered to send someone else but by this time, I wanted nothing to do with this company. If its this difficult to do business with them this early, I'm not interested in wasting any more time with these people. Horrible customer service and an owner that needs to take responsibility. Reps don't set the rules of engagement in my books, owners set things up. On to the next company, but not these guys. BEWARE!!

Write a Comment