By Gather for Wellness on September 9, 2026 Verified by Google

Would have preferred to not even leave one star! Terrible customer service! I was given their name by WhisperKool corporate office as a their preferred vendor in the area. When I called the office person not told me they were not taking new customers and the only business in the area she could give me only did HVAC not refrigeration, and if I didn't like that I was welcome to do a goggle search. WOW...business must be good! Hoping the owners see this and know this is how their business is being handled to the public calling in. Sad, disappointing and rude.

By Sabor Brasil on June 16, 2026 Verified by Google

WARNING: If you value your business, think carefully before hiring this company.

I hired this company to repair my commercial refrigeration system and was charged over $2,000. They came out twice for what ultimately appeared to be a simple issue, yet left significant problems unresolved.

My goal was not just to get the unit running temporarily, but to have the problem fixed correctly. The technicians made minor adjustments to get the system operational, but left critical pipes exposed and uninsulated. Within a few weeks, the unit stopped working again.

When I contacted the company, Teresa was extremely dismissive and repeatedly questioned my account of what had happened. I provided photos showing the exposed pipes and requested assistance, but never received a follow-up response.

After several months without resolution, I reached out again. Teresa continued to deny responsibility, claiming they had not worked on the pipes. However, that is exactly the problem—the exposed pipes should have been identified and addressed before simply refilling the system with refrigerant. Instead, the unit was put back into service despite conditions that likely contributed to its failure.

I was eventually transferred to the owner, who immediately stated that the company only offers a 30-day guarantee, refused to discuss the issue further, and ended the call.

The refrigeration problems remain unresolved. My experience was marked by poor workmanship, lack of accountability, unprofessional customer service, and repeated hang-ups when attempting to discuss the matter. For a company that advertises commercial refrigeration expertise, I expected far better service and support.

I am extremely disappointed with the outcome and cannot recommend this company based on my experience.

By GM on August 12, 2024 Verified by Google

Really great service and support from an extremely knowledgeable and experienced team. They were prompt and professional. They solved our commercial AC problems and we will definitely use them again without hesitation.

By Jeff Hughes on January 28, 2022 Verified by Google

I contacted Woodcock at 8AM on a Monday about my gas furnace not staying lit. Even though I know they were very busy with appointments already booked, Woodcock was able to have a Service Rep at my house by 9AM.

Fast - Courteous - Professional

By Robin S on June 12, 2020 Verified by Google

Our AC stopped working while we are all home, distance learning and working from home.... Woodcock came out quickly and managed a repair on our unit! I was so thrilled we did not have to replace the entire condenser! They were professional, thorough, and honest! Something I don’t see much with maintenance and repairs these days. I so appreciate the service they provided at a great price! I will recommend Woodcock to all my family and friends! Our house is again cool as this hot, stay-at-home summer begins. Thank you! Awesome place!