By eric leen on September 18, 2020 Verified by Google

Before I tell you the issue, let me say from February 2020-June 24 2020, I called and spoke with someone more time that I wish to recount, as well as emailing. I don't know for sure but at 12 times is a safe estimate. When I called, it was always escalated and I was told I would hear back at which point it was entirely dropped and I never heard back. In each email I re-supplied all context, cast number, account info, product serial, purchase date, model, etc, etc in every email so there were no excuses. They were not delayed in getting back to me. I'm certain they read my concern and JUST DROPPED IT because it happened so many times.

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By eric leen on September 18, 2020 Verified by Google

Before I tell you the issue, let me say from February 2020-June 24 2020, I called and spoke with someone more time that I wish to recount, as well as emailing. I don't know for sure but at 12 times is a safe estimate. When I called, it was always escalated and I was told I would hear back at which point it was entirely dropped and I never heard back. In each email I re-supplied all context, cast number, account info, product serial, purchase date, model, etc, etc in every email so there were no excuses. They were not delayed in getting back to me. I'm certain they read my concern and JUST DROPPED IT because it happened so many times.

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