By JJames G on May 3, 2026 Verified by Google

Worst customer service, always give attitude. Even the woman manager. Too bad they dont wear name tags. Get my order wrong everytime. Even my partner speaks english to start off because she has a strong accent in french.. then when she orders in french they give her dirty looks and laughs at her french ask her to repeat 20x when its just a tea and sandwich. So I have to take over for her because it makes her feel bad.. then they still mess up making the order for only those two items.. almost every single time. 10 years ago when this tim hortons just opened it was top notch. Now its horrible. Avoid if you can and go to the one at the Gas station. They have amazing customer service and have rarely messed up an order for us unless the person just started which is normal.

By Ian on March 3, 2026 Verified by Google

I was given the wrong coffee order three times by the same employee, along with a ton of unnecessary attitude.

By Yash Patel on July 22, 2025 Verified by Google

Date of Visit: July 22, 2025

I am extremely disappointed with the experience my wife and I had at this location. We ordered four drinks and received only three after a few minutes. Despite waiting more than 20 minutes for the final drink, it never arrived. When my wife politely inquired about a refund, the manager responded by raising their voice in French.

My wife calmly explained that she does not speak French, and the manager replied, “This is Quebec, the first language is French,” in a dismissive and unwelcoming tone. This interaction made us feel extremely uncomfortable and unwelcome—especially as visitors from Ontario. The situation escalated further when the supervisor asked us to leave the store and directed us toward the exit.

While the front-line staff were polite, the behavior of the manager and supervisor was unprofessional and, frankly, discriminatory. It left us with the impression that English-speaking customers are not valued or respected at this location.

This experience does not reflect the values of inclusivity and customer service that Canadians expect from a national brand like Tim Hortons.

By Maninder Kaur on June 25, 2025 Verified by Google

I don’t have any option to give less than 1 star otherwise I could have given that one just because of that slim tall old lady (maybe supervisor) .
Extremely Rude Service, Unwelcoming to Non-French Speakers**

I had a very disappointing experience at this Tim Hortons. The staff member serving me was incredibly rude—she only spoke French despite seeing that I was a tourist struggling to communicate. Her expressions and attitude were unwelcoming, and she didn’t even bother with basic courtesy words like "hello," "please," or "thank you."

As someone who also works in customer service, I know how important it is to be patient and kind, especially with visitors who may not speak the language. This was the complete opposite—unprofessional and disrespectful. I expect better from a well-known chain like Tim Hortons.

By pawanpreet kaur on June 24, 2025 Verified by Google

Very Disappointing Service

I visited quebec as a tourist, and unfortunately, I had a very bad experience. One of the staff members, possibly the supervisor (a tall, older lady), was extremely rude. She spoke only in French with a very harsh tone and unpleasant facial expressions, even though it was clear I only understand English.

As a tourist, I didn’t expect such unwelcoming behavior. A little courtesy and basic customer service would have made a big difference. This experience really affected how I see this location, and I hope the management takes steps to improve how staff treat non-French-speaking customers.