By elif rencber on July 2, 2026 Verified by Google Speedy Self Storage

Five stars! Thilanka at SmartStop Self Storage provided outstanding customer service. He was friendly, kind, and very helpful in finding the right storage unit for my needs. He made the entire process simple and stress-free. I highly recommend SmartStop Self Storage, and a big thank you to Thilanka for all his help!

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By Maja Pamic on June 22, 2026 Verified by Google Speedy Self Storage

No information given for the future of rental. Staff VERY EAGER to just grab my money... no big dollies on premises.., for such a large facility this was ridiculous. Very disappointed in service and handling of clients. Obviously they have no idea of customer service and/or what that means. I feel the are money grabbers and not honest & upfront in their dealings. Sad.

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By Daniel Hewett on April 28, 2026 Verified by Google Speedy Self Storage

Unacceptable experience.

Our unit was clearly affected by a rodent infestation, with droppings throughout and even dead mice in common areas. This was not an isolated issue but a broader sanitation problem, and no notice was given to tenants.

We only discovered it by chance and had to act immediately, rent a vehicle, vacate the unit, and now spend considerable time cleaning and checking all of our belongings.

What is most disappointing is the response from management. After raising serious concerns, the only compensation offered was a one month rent refund, which does not come close to covering the cost, time, or disruption involved.

Overall, a deeply frustrating experience and a lack of accountability. Consider other options if cleanliness and communication matter to you.

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By Samuel Nnoruka on April 24, 2026 Verified by Google Speedy Self Storage

This place really stood out to me because of the multiple entrances, which made loading and unloading very efficient. The staff were accommodating and easy to deal with, and the whole process felt smooth from start to finish.

Definitely a solid option if you need reliable storage during a move.

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By Shannon Litt on April 19, 2026 Verified by Google Speedy Self Storage

Living next to SmartStop Self Storage is difficult. We deal with noise at all hours, yelling, and trucks idling for hours on end, especially on Sunday mornings. Trash is constantly dumped into the tree line at the south end of the property. I wish the facility had more respect for the local community.

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By CEDRIC QUINON (NEVERHEARD) on January 21, 2026 Verified by Google Speedy Self Storage

Really good experience renting the storage unit. Shivangi was easy to talk to, helpful, and made everything straightforward. The place was clean and secure, and the whole process went smoothly.

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By shena Mirza on November 22, 2025 Verified by Google Speedy Self Storage

I’ve had a great experience with this storage facility. The service has consistently been professional, helpful, and reliable. I would especially like to mention Gulzar Singh, the Store Manager, who has always gone above and beyond to assist us with outsourcing customer service. Thank you for maintaining such a well-run facility!

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By -- on October 2, 2025 Verified by Google Speedy Self Storage

Ridma was excellent! He found the correct locker for me after I needed a change. He stayed to help me an extra 30 minutes, after his shift had ended and the store had closed for the day. He was also very cheerful and positive. Excellent top notch service

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By Julia Diago on September 21, 2025 Verified by Google Speedy Self Storage

Ridma was very kind, helpful and approachable. When he showed us our storage unit, he explained all the information we needed to hear and know when renting the space. Thank you Ridma!

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By Victor Oyeyemi on September 12, 2025 Verified by Google Speedy Self Storage

I wanted to express my gratitude for the exceptional service I received from Ridma today. He was incredibly patient, friendly, and knowledgeable. He answered all of my questions with a very pleasant personality, and his positive attitude truly made a great impression. He is a fantastic addition to your team, and I wanted to make sure his effort was recognized.

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By Adam Francis Proulx on August 30, 2025 Verified by Google Speedy Self Storage

This place has gone completely downhill since the ownership change. What used to be a reliable storage solution is now a nightmare.

They changed the gate access hours without any real consideration for customers, and people have literally been locked inside—hence the giant warning signs they had to put up. That tells you everything you need to know about how poorly this facility is run.

They no longer accept outside insurance, which conveniently for them, forces customers to pay more.

I am being charged the same rate as their posted price for a 15x5 unit (even after the promo rate)—yet I’m only in a 5x5. To make matters worse, the rent has gone up three times in a single year (so far).

When I reached out to customer service, all I got was a robotic script about “market trends” and the fact that “customers aren’t all charged the same rate.” Translation: they’ll gouge you however they see fit.

If the place were actually maintained well, maybe it would be tolerable, but it’s not. The staff are gruff, the elevators work when they feel like it (with various elevator licenses from god knows how many past owners), and the overall quality is abysmal.

This is not a trustworthy business. I strongly regret storing my belongings here and being blatantly overcharged. Do yourself a favour and look elsewhere — this company has proven they don’t care about their customers, only their bottom line.

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By Bianca Gallo on May 23, 2025 Verified by Google Speedy Self Storage

Shout out to Laurie for making our experience so pleasant and wonderful.

My husband and I were overwhelmed about moving while also working full time and Laurie simply made our whole experience easy, pain free and straight forward.

Laurie you totally put yourself in our shoes and ensured to give us the best service. You told us what we’d need, how to purchase the lock and provided it all with such a great attitude.

Thank you Laurie for making our day. People like you don’t come around often!!

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By Cary Rothbart on March 4, 2025 Verified by Google Speedy Self Storage

The units are very clean and easy to access. The highlight of doing business at the Ingram Drive location is the great service I get from Lori. She is very patient and willing to answer lots of questions about the best options for my needs. She is extremely helpfull and very friendly.

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By Morgan Tessier on March 3, 2025 Verified by Google Speedy Self Storage

Very help staff, made me feel very at ease & welcome, helped me set up autopay to avoid late fees, and were just such joyful people to be around during a not-so-fun-time!

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By Isaac Grabher-meyer on March 2, 2025 Verified by Google Speedy Self Storage

It was a great experience with lorie, she was very informative and helpful with servicing the storage unite. She’s funny and showed us great customer service.

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By Mahum Khan on February 2, 2025 Verified by Google Speedy Self Storage

There is a lot of storage places in the GTA but the customer service at this one is truly amazing. Every time I have had a concern, Norlene and Lorie have gone out of their way to help me. If you’re in the North York area, I highly suggest going here because they truly care about their customers!

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By Mario Calandra on February 1, 2025 Verified by Google Speedy Self Storage

Lorie and Norlene were amazing as soon as I walked in! If you're looking for a storage unit, please don't hesitate and rent one here, you'll be in good hands :)

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By Charlie Ebbs on January 21, 2025 Verified by Google Speedy Self Storage

I came into the self stop location on Ingram drive and was unsure about the size of locker and even the location that I wanted to use. Lorie spent a good deal of time explaining all of my options, all of the special pricing of the different locations, and I settled on a locker here at Ingram. I got an excellent price and she was so much help it really was a pleasure - and it's not the first time that I have stored at Smartstop though it is the first time at this location. In everyway I would say 5 stars.

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By Shane on December 28, 2024 Verified by Google Speedy Self Storage

Location is well maintained.
Low rating is because their pricing got ridiculous. I was renting a 5x8 unit originally priced at $115 a month in April of 2023. When I left the this location in November of this year, the price had increased in that short time to $220.
The constant increase in pricing is the reason I had decided to leave.
Even though I had ended my rental in November I have received a notice stating that there would have been another increase to the unit rental to a total of $244.08.
The unit price more than doubling in less than 2 years is ridiculous.
Renter beware.

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By Karin Gilchrist on December 13, 2024 Verified by Google Speedy Self Storage

The facility and staff are great! Clean building, easy access. But I found a really great rate, and then a few month later my rate was raised over $100/ month when the original rate was $160. So this is a massive increase. I’m sure it’s in the fine print that they can do that, corporate greed is terrible right now, but I’m really disappointed in this extreme increase. So be warned.

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By Shattla on December 2, 2024 Verified by Google Speedy Self Storage

DO NOT bring your stuff here or use their storage units.. I was there for only a few months and they've hiked the price up 100$ from a price that was already raised from the previous unit.
**AVOID THIS PLACE** they will send you a "letter" which I had not received and hike the price without sending you an e-mail. Now I have to take all of my stuff out of there and go to a storage unit with decent pricing.. for your own good do not use this place they can raise the rent every 3-5 months.. CROOKS.

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By Prince Adeh Global on November 25, 2024 Verified by Google Speedy Self Storage

I had a wonderful experience at Smart Storage! Norlene and Lorie were not only professional but also incredibly kind and friendly during my visit. Their warm and helpful approach truly made my day. Highly recommend their service!

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By Elisabeth on November 10, 2024 Verified by Google Speedy Self Storage

We were so happy with our SmartStop experience on Ingram Dr. in large part because of Lori! We first started renting a storage unit there 2 years ago and have not considered going anywhere else because of the excellent help and service that she has consistently given us. Today we were back for a bigger unit. Lori helped us acquire a unit in the same building as the one we are already in. Our move was easy and quick. Thanks Lori!!

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By Alina Pérez on October 21, 2024 Verified by Google Speedy Self Storage

Lorie is really kind and helpful! We couldn't do anything without her help, so nice! She also explained with patient and kindness. :)

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By Thomas White on October 15, 2024 Verified by Google Speedy Self Storage

We would like to thank Lore and Nordine for there exceptional information and help. We mainly dealt with Lore and she is very pleasant and very informative. She explained all of the options, pricing and showed us different units available. The place is very clean. We would recommend to anyone who is looking for storage. Great job Lore & Nordine. 5 star to both of you. Great people to deal with!

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