By Charcoal Cougar on October 5, 2013 Verified by Guest

Market Cleaners damaged my wedding dress by crushing fragile beads, tearing expensive lace ( $450 per meter) and stretching the lace by hanging the dress on a clothes hanger ( the dress weighed at least 10lbs). I brought the dress back in to complain about the damage. They sent the dress out to be assessed and I explicitly stated I did NOT want any modifications made to the dress - it was to be assessed ONLY. Market Cleaners acknowledged the dress was severely damaged and offered to replace the lace, but when I specified I would like to see the lace and price of the replacement lace, that was not an option. In other words, they wanted to replace it with the cheapest lace available. I refused and directed to have the dress sent back to me untouched. When I picked up the dress, they tried to cover the torn lace by improperly sewing the lace and unstitched the waist to shift the lace down in an attempt to reduce the visibility of the stretched lace (too bad for them I took photos before sending it back). As well, when they sewed the waist back they improperly sewed the mid section together - when zipped at the back, one side of the waistline sat at least 1 cm lower than the opposite side. Oh, and they claimed to have "wedding dress specialists" - ya right!. Do not send anything to this place !

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By Charcoal Cougar on October 5, 2013 Verified by Guest

Market Cleaners damaged my wedding dress by crushing fragile beads, tearing expensive lace ( $450 per meter) and stretching the lace by hanging the dress on a clothes hanger ( the dress weighed at least 10lbs). I brought the dress back in to complain about the damage. They sent the dress out to be assessed and I explicitly stated I did NOT want any modifications made to the dress - it was to be assessed ONLY. Market Cleaners acknowledged the dress was severely damaged and offered to replace the lace, but when I specified I would like to see the lace and price of the replacement lace, that was not an option. In other words, they wanted to replace it with the cheapest lace available. I refused and directed to have the dress sent back to me untouched. When I picked up the dress, they tried to cover the torn lace by improperly sewing the lace and unstitched the waist to shift the lace down in an attempt to reduce the visibility of the stretched lace (too bad for them I took photos before sending it back). As well, when they sewed the waist back they improperly sewed the mid section together - when zipped at the back, one side of the waistline sat at least 1 cm lower than the opposite side. Oh, and they claimed to have "wedding dress specialists" - ya right!. Do not send anything to this place !

Write a Comment