By miche22 on August 27, 2010 Verified by Email

I did not have a positive experience with City Duct Cleaning. I hired them because of their Top Choice and Consumer Choice Awards. During the original discussion I was promised a "free washroom exhaust cleaning" as part of the duct cleaning service. When I asked the technician about the free washroom exhaust I was told that the promotion had been cancelled.

A month later, I had my air conditioner checked and found the furnace filter to be filthy. At the time of the duct cleaning, my furnace filter was not cleaned and I was not told that the filter needed to be replaced. I called City Duct Cleaning to complain and the owners offered to clean my ducts again. During the second cleaning, the owners did a great job and also offered to find the proper sized furnace filters. They quoted me a price of $41/filter so I ordered two. What they didn't tell me was that there was an additional $69 service fee for delivery of the filters. I was blind-sided by this amount as I could have ordered the filters from another supplier for $45/filter including shipping.

If you do hire them, make sure the services and fees are clarified upfront to avoid any surprises.

Write a Comment

By FrankInAjax on February 7, 2010 Verified by Email

We checked around very thoroughly and chose City Duct Cleaning to clean the ducts in our house. We chose them because they have all those awards and the lady on the phone was quite helpful and explained everything precisely.

When they arrived, they did an impressive job and they were careful not to leave any mess behind. They even fixed my humidifier for no charge and adjusted some of the dampers in my ducts. The airflow is much better now.

Thanks for everything City Duct. You will always be highly recommended.

Write a Comment

By miche22 on August 27, 2010 Verified by Email

I did not have a positive experience with City Duct Cleaning. I hired them because of their Top Choice and Consumer Choice Awards. During the original discussion I was promised a "free washroom exhaust cleaning" as part of the duct cleaning service. When I asked the technician about the free washroom exhaust I was told that the promotion had been cancelled.

A month later, I had my air conditioner checked and found the furnace filter to be filthy. At the time of the duct cleaning, my furnace filter was not cleaned and I was not told that the filter needed to be replaced. I called City Duct Cleaning to complain and the owners offered to clean my ducts again. During the second cleaning, the owners did a great job and also offered to find the proper sized furnace filters. They quoted me a price of $41/filter so I ordered two. What they didn't tell me was that there was an additional $69 service fee for delivery of the filters. I was blind-sided by this amount as I could have ordered the filters from another supplier for $45/filter including shipping.

If you do hire them, make sure the services and fees are clarified upfront to avoid any surprises.

Write a Comment

By FrankInAjax on February 7, 2010 Verified by Email

We checked around very thoroughly and chose City Duct Cleaning to clean the ducts in our house. We chose them because they have all those awards and the lady on the phone was quite helpful and explained everything precisely.

When they arrived, they did an impressive job and they were careful not to leave any mess behind. They even fixed my humidifier for no charge and adjusted some of the dampers in my ducts. The airflow is much better now.

Thanks for everything City Duct. You will always be highly recommended.

Write a Comment