By Alirez Gheybi nezhad takhti on May 20, 2026 Verified by Google

I was extremely disappointed with my experience at Wells Fargo. My damaged bill had all serial numbers clearly visible, all pieces intact, and was completely identifiable, yet the staff refused to help and treated me in a very disrespectful and unprofessional way.

This is a common everyday issue that can happen to anyone, and instead of helping, they left me frustrated and disappointed. What makes this even worse is that I went to another Wells Fargo branch afterward, and they handled it immediately without any problem.

If the policies are supposed to be the same across all branches, why was one branch able to help within minutes while this branch refused and treated me poorly? Very inconsistent service and a terrible customer experience.

Maybe the difference was simply that it was getting close to 5 PM and they were more interested in going home than helping a customer.

By Clover Nacular on March 18, 2026 Verified by Google

Employees were nice and friendly and very patient with my inquiries. Very helpful with figuring out what I needed

By Stanton Wu on February 26, 2026 Verified by Google

Worst bank I've been to. The bank was slow and only 1 person was waiting in the lobby with me, but no one came to assist me. There's no sign in sheet, so they don't even know who's next up. You're most likely to get helped if you sit/stand closest to their cubicles in the lobby. People work in the cubicles, but they rarely/never peek their heads out to see who's waiting in the lobby. There's also no public restroom. They ended up telling me to leave after I waited 40 minutes without anyone greeting me because they were closing soon and couldn't help me. Forget Wells Fargo. Go find another slightly less awful bank.

By Ashley Cámbara on May 8, 2025 Verified by Google

This day I was served by Leonard Peyton Sun and I loved the attention he and his management team gave me. I must say that I felt very nervous because it was my first time creating an account, but I felt so good when they explained every detail to me in such a way that I had no doubts. I am also grateful that they looked for the best option for me and I chose the one that best suited my daily life. Thank you, Wells Fargo, I am very satisfied.

By J B on May 10, 2019 Verified by Google

Great Customer service, never had any problems with the tellers.
Tellers and reps are friendly and open for questions or small talk.
Parking can be tight in and out but can usually find a spot to squeeze into.
Its because they are rightfully so, a good branch that is friendly, know their stuff, and professional.

Like that i can come in 3 out of 4 directions to bank easily on the blvd.
Underrated bit not to be missed.
Keep up good work!