By Zafer Ucar on September 7, 2026 Verified by Google

My experience with one of the employees at this store, whose name I believe is “B,” was absolutely unacceptable. The way he spoke to us from a distance, calling us over as if we were supposed to come to him, and his condescending attitude and tone were extremely disrespectful.

What made it even worse was that he didn’t seem to understand anything we were saying, nor did he make any effort to actually listen or understand us. I honestly don’t understand how someone who communicates with customers in this manner is working in a customer-facing position.

At one point, I genuinely felt like talking to a table would have been more productive than trying to communicate with him. Customers deserve basic respect, proper communication, and professional service. Unfortunately, none of that was present during our experience.

By Charley Green on July 24, 2026 Verified by Google

Came in to the Franklin like location yesterday and I was immediately sent to handle my situation with a virtual rep. We spent over 1hr + getting absolutely nothing done. Xfinity is so unorganized!
Laura Martinez was obviously observing my issues quietly and stepped in and got me situated and figured everything out in 20 mins!! Make her the manager!

I wish i spoke to her as soon as walked in. She was patient with my frustration and actually listened to my problem before assuming she knew what was going on. Very effective & efficient in her job. .

By Courtney H (Lost Nerd) on July 9, 2026 Verified by Google

Worst company EVER. As dramatic as I realize this sounds, hear me out. I am a caretaker at home to an elderly loved one I care more about than anything in this world, and I work a full time job outside of this job that pays nothing but love. Our home phone has been out for over a month. My elderly loved one knows this is our one true communication when I am not there. They demanded after repeatedly reaching out to me on my cell phone that I upgrade our Modum. Since we did that, our home phone has been inactive even though we continue to pay and wait EVERYDAY for SOMEONE in tech to come to our house and help fix it. No one has came. Monday, I arrived home after work to my elderly loved one gone. He wandered around the neighborhood and got lost looking for a phone to call me while I was at work. This is as dark as it sounds but NO ONE in this company will take me serious. If someone from IT does not see this soon and help us, we will cancel your horrible service and file a severe lawsuit.

By Jay Lundy on May 30, 2026 Verified by Google

Nice storefront but much like Metro center location was in the past. Unable to return equipment quickly unless you're willing to spend 45 minutes to an hour. I will just stay with AT&t and pay extra to not be frustrated.

By Anna Iastrub on December 25, 2025 Verified by Google

Amazing experience on Christmas Eve! I arrived about 40 minutes before closing, and I was so impressed by the service. The two young women working there were incredibly friendly, helpful, and had big smiles on their faces, even though it was a holiday evening. They solved my issue and replaced my equipment in just 10 minutes. I left feeling happy and ready for the holidays. Thank you so much for such professional and kind service!