By Maria Eugenia Fanti on August 27, 2021 Verified by Google

I want to share with you guys what I have been through at Club Pilates Sunset. I have been there for 6 months, going everyday of the week or at least 5 days per week, paying all my month and being a really good customer, actually I left them a pretty good reviews all over before.
On July, 2021 I went on vacation and I asked them to freeze my month as their contract said, they told me no problem, and what was my surprise when I came back from my trip that they charge me the whole month without going to none class, I talked to them about it and they told me they have a policy that I have to write a letter 15 days ahead to freeze a month, they never said that to me either it is in their contract (so a total fraud) they never gave me that money back, even so I continue going and I switch 2 times in same week my schedule of class time ahead and they charge me $10 dollar fee extras for that, because I am not allow to do it through the app instead you should call them, but they never said that to me, either it is not in the contract (again another fraud to steal your money). But last and not least I continue going there and I went to one of my class at 10 am in the morning I arrived at 10:04 am and they told me they gave my place to someone else in the waiting list and I lost the class and they charge me $15 I honestly couldn't believe they did that What a brazenness! I decide to finally cancel my membership forever in that place that day and they told me they have a 30 days policy so they can not cancel my account unless I write a letter 30 days before to let them know that, again they were abusing and doing the impossible to steal my money again! I really don't recommend this place, they are dishonest and nasty there. Save yourself a bad moment and a bad time and look for another nice place or studio to exercise.

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By Maria Eugenia Fanti on August 27, 2021 Verified by Google

I want to share with you guys what I have been through at Club Pilates Sunset. I have been there for 6 months, going everyday of the week or at least 5 days per week, paying all my month and being a really good customer, actually I left them a pretty good reviews all over before.
On July, 2021 I went on vacation and I asked them to freeze my month as their contract said, they told me no problem, and what was my surprise when I came back from my trip that they charge me the whole month without going to none class, I talked to them about it and they told me they have a policy that I have to write a letter 15 days ahead to freeze a month, they never said that to me either it is in their contract (so a total fraud) they never gave me that money back, even so I continue going and I switch 2 times in same week my schedule of class time ahead and they charge me $10 dollar fee extras for that, because I am not allow to do it through the app instead you should call them, but they never said that to me, either it is not in the contract (again another fraud to steal your money). But last and not least I continue going there and I went to one of my class at 10 am in the morning I arrived at 10:04 am and they told me they gave my place to someone else in the waiting list and I lost the class and they charge me $15 I honestly couldn't believe they did that What a brazenness! I decide to finally cancel my membership forever in that place that day and they told me they have a 30 days policy so they can not cancel my account unless I write a letter 30 days before to let them know that, again they were abusing and doing the impossible to steal my money again! I really don't recommend this place, they are dishonest and nasty there. Save yourself a bad moment and a bad time and look for another nice place or studio to exercise.

Write a Comment