Business Hours
Tuesday 8:30am - 4:00pm
Wednesday 8:30am - 4:00pm
Thursday 8:30am - 4:00pm
Friday 8:30am - 4:00pm
Accepted Payments
cash, visa, mastercard, personal cheques
Year Established
1982
400 Brooksbank Ave, #240, North Vancouver, BC, V7J 2C2
1-888-892-2266 (Toll Free)
Today 8:30am - 4:00pm
Listed In: Special Interest Clubs

By phlugmmer on August 15, 2008 Verified by Email
I left a Complete Mountaineering course after day four. On the plus side, I found the guides to be great guys, friendly, good with the group, and at-home on the rock and in the backcountry. My problem was that there were safety-related red flags from the beginning. I tried to chalk it up to style differences, but ultimately I lost confidence. I got a bad feeling about continuing, and my concerns were a big contributor to my decision to leave the course. Hereās some of what I saw:
Pre-course briefing
ļ¼ Klemen invited students to bring their own ropes if they had them. I was surprised. I canāt imagine CWMS wants to assume responsibility for the quality of studentsā ropes at any time, especially on an intro course.
ļ¼ Despite the course being marketed to include it, I was disappointed that we never covered āplanning a multi-day objectiveā either before or during the course, at least not by day four. We finished the pre-course meeting in about an hour. It wouldāve been a perfect time to go over that piece of the curriculum. There was nothing covered on map/compass/altimeter navigation techniques either (at least by the time I left on day four).
On-course
ļ¼ There was no discussion of care of ropes, e.g., donāt stand on it, inspect after each use, check for dead spots, change ends, etc.
ļ¼ There was no discussion of proper helmet wearing, e.g., proper angle, snug fit, chin strap, etc., with predictable results.
ļ¼ I observed the lead guide routinely standing on the climbing ropes. I was dumbstruck to see him breaking such a fundamental rule of rope care. The newbies on the course were oblivious to this poor role modeling, and are likely to repeat it.
ļ¼ Knots were instructed once, quickly, and I did not see them checked for neatness after the first day.
ļ¼ I did not see any detailed checking of harnesses after the first day.
ļ¼ The only back-up on rappel for these beginners was a prussik, briefly intro'd. There was no separate belay. I recognize that rappelling without a separate belay line might be standard procedure for alpine descents. On this course, observing the participants and the overall lack of attention to detail, I raise it as a question.
ļ¼ There was no instruction in rappelling.
ļ¼ On day two, the intern was not anchored while monitoring a ~50 metre vertical rappel on an exposed ledge at Smoke Bluffs in Squamish, BC.
ļ¼ At the same rappel site, the intern expected students to pass him, unprotected, to the outside, and tie into the rappel, leaving them more exposed than the intern.
Fundamental miscues like these eroded my confidence. I didnāt have confidence the other students were developing real situational awareness, as they saw their guide(s) role model climbing practices I had strong reservations about. There were enough missing fundamentals that I made the choice to turn back rather than to put myself into a situation my gut told me to avoid.
Once I got back home, I wanted a reality check. Was I off base? Was it just me or would other climbers see the above points as a problem too? I raised the question on a couple of Internet climbing forums. Rest assured Brian that I didnāt name any names or give details about the course location. Responses, however, indicated universal agreement that the above-mentioned examples reflect bad form, and ultimately are real safety issues.
By Canada West Mountain School, Inc
This was a letter sent to me as a personal feedback from a course he took. This person was concerned about the course, as noted in his letter that he then posted to this site. I discussed the course in length with him and resolved many of the issues he had. His course fee was fully refunded, and I contacted the other students on the course and discussed the course quality. All were offered a credit, yet none accepted it as they were fully content with the course - his was the only complaint. The Guide on this course was an Eastern European guide (with IFMGA certification), who had moved to Canada and worked for 2 seasons with CWMS on a casual basis. The standards that he was used to in Europe were different than the standards we are accustomed to in Canada. He has not worked for CWMS for a number of years now, since that course. I personally felt that the person who complained had as much a personality conflict with the guide as he had a concern with safety. I can only offer that we have been conducting our courses on a regular basis for almost 30 years now, since 1982, with over 25,000 participants over that period. Our Guides are all Certified with the ACMG and are all full time professionals. Our safety record is excellent, with no major incidents, and certainly no fatalities, on any of our programs. Our feedback is overwhelmingly positive, with the rare exception such as this. I welcome anyone to contact us directly to find out more about our programs before judging from one persons isolated experience. Brian Jones CWMS Manager

By phlugmmer on August 15, 2008 Verified by Email
I left a Complete Mountaineering course after day four. On the plus side, I found the guides to be great guys, friendly, good with the group, and at-home on the rock and in the backcountry. My problem was that there were safety-related red flags from the beginning. I tried to chalk it up to style differences, but ultimately I lost confidence. I got a bad feeling about continuing, and my concerns were a big contributor to my decision to leave the course. Hereās some of what I saw:
Pre-course briefing
ļ¼ Klemen invited students to bring their own ropes if they had them. I was surprised. I canāt imagine CWMS wants to assume responsibility for the quality of studentsā ropes at any time, especially on an intro course.
ļ¼ Despite the course being marketed to include it, I was disappointed that we never covered āplanning a multi-day objectiveā either before or during the course, at least not by day four. We finished the pre-course meeting in about an hour. It wouldāve been a perfect time to go over that piece of the curriculum. There was nothing covered on map/compass/altimeter navigation techniques either (at least by the time I left on day four).
On-course
ļ¼ There was no discussion of care of ropes, e.g., donāt stand on it, inspect after each use, check for dead spots, change ends, etc.
ļ¼ There was no discussion of proper helmet wearing, e.g., proper angle, snug fit, chin strap, etc., with predictable results.
ļ¼ I observed the lead guide routinely standing on the climbing ropes. I was dumbstruck to see him breaking such a fundamental rule of rope care. The newbies on the course were oblivious to this poor role modeling, and are likely to repeat it.
ļ¼ Knots were instructed once, quickly, and I did not see them checked for neatness after the first day.
ļ¼ I did not see any detailed checking of harnesses after the first day.
ļ¼ The only back-up on rappel for these beginners was a prussik, briefly intro'd. There was no separate belay. I recognize that rappelling without a separate belay line might be standard procedure for alpine descents. On this course, observing the participants and the overall lack of attention to detail, I raise it as a question.
ļ¼ There was no instruction in rappelling.
ļ¼ On day two, the intern was not anchored while monitoring a ~50 metre vertical rappel on an exposed ledge at Smoke Bluffs in Squamish, BC.
ļ¼ At the same rappel site, the intern expected students to pass him, unprotected, to the outside, and tie into the rappel, leaving them more exposed than the intern.
Fundamental miscues like these eroded my confidence. I didnāt have confidence the other students were developing real situational awareness, as they saw their guide(s) role model climbing practices I had strong reservations about. There were enough missing fundamentals that I made the choice to turn back rather than to put myself into a situation my gut told me to avoid.
Once I got back home, I wanted a reality check. Was I off base? Was it just me or would other climbers see the above points as a problem too? I raised the question on a couple of Internet climbing forums. Rest assured Brian that I didnāt name any names or give details about the course location. Responses, however, indicated universal agreement that the above-mentioned examples reflect bad form, and ultimately are real safety issues.
By Canada West Mountain School, Inc
This was a letter sent to me as a personal feedback from a course he took. This person was concerned about the course, as noted in his letter that he then posted to this site. I discussed the course in length with him and resolved many of the issues he had. His course fee was fully refunded, and I contacted the other students on the course and discussed the course quality. All were offered a credit, yet none accepted it as they were fully content with the course - his was the only complaint. The Guide on this course was an Eastern European guide (with IFMGA certification), who had moved to Canada and worked for 2 seasons with CWMS on a casual basis. The standards that he was used to in Europe were different than the standards we are accustomed to in Canada. He has not worked for CWMS for a number of years now, since that course. I personally felt that the person who complained had as much a personality conflict with the guide as he had a concern with safety. I can only offer that we have been conducting our courses on a regular basis for almost 30 years now, since 1982, with over 25,000 participants over that period. Our Guides are all Certified with the ACMG and are all full time professionals. Our safety record is excellent, with no major incidents, and certainly no fatalities, on any of our programs. Our feedback is overwhelmingly positive, with the rare exception such as this. I welcome anyone to contact us directly to find out more about our programs before judging from one persons isolated experience. Brian Jones CWMS Manager