By yeoja on February 8, 2009 Verified by Email

I am EXTREMELY angry and furious. Paaeez's management is absolutely disrespectful and almost gave me the impression that he is jugdmental and maybe even RACIST!

#1: My boyfriend had made reservations for 8pm. We called in 2 hours prior to our reservation to extend the time to 9pm. The woman on the phone said it was perfectly OK. We thought: GREAT!

#2: We arrive to Paaeez and only to be greeted by a rude hostess. (long blonde hair) We kindly said we had reservations under our name. She said:
"Uhhhh.. your reservation was at 8.. and it's now 9pm....".
We looked at her in amazement because of her rude tone, and corrected her in saynig:
"No.. we called and had it extended to 9pm.."
She looked at us and said "ook.. ill get u a seat anyways."

#3: We get to our seat, service was OK. Got our hookah. about 20 mintutes after we settled in.. a server tells us we have to MOVE because there was another reservation where we are seated. We thought:
"Are you serious..? you MUST be kidding me.."
She apologized kindly, and we moved. Everybody makes mistakes right? That was strike 2.

#4: We settle in our "new" area, and have a martini. Mind you, we were dressed in jeans, a nice shirt and clean attire overall. Everyone else was a little more upscale. Our friend arrived. Our reservation was for 5 seats. She sat down, and a while later the manager of the restaurant approaches us and tells her that she needs to move because the table next to us had a reservation for 20. I angrily but politely asked: why does she have to move? This is our space. He said:
"This is NOT a restaurant, it's a lounge. The couches are reserved for a space and time. The table next to you has a bigger party, so you need to move over."

HOW DARE HE SAY THAT TO A CUSTOMER??

After his insanely stupid and rude comment, I told him she will NOT be moving because WE made the reservation so we have a RIGHT so take up 5 couch spaces. (Our 2 friends were running late..) He repeated:
"THIS IS NOT A RESTAURANT"
We had enough. We stayed for another half hour to finish our hookah and drinks while the manager stood afar and continued to glare down at us with a dirty look. He treated other guests well with a fake tone here and there. And as soon as he spoke to us, his tone changed. I finished my apple martini (which was actually to be honest.. quite tasty), we paid the bill and left.

I am a student in the FOOD and BEVERAGE and HOSPITALITY field. I will tell EVERYONE I know the terrible experience I had at paaeez. Poor service, poor guest recovery, and DISRESPECT. Word of mouth is the fastest and most effective way to send a message to anyone. PAAEEZZ you are disgraceful to the industry, and to yourself. Go learn some respect, open your mind to other cultures and just learn to SMILE.

Your restaurant will fail if you continue to be disrespectful and judgemental.

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By yeoja on February 8, 2009 Verified by Email

I am EXTREMELY angry and furious. Paaeez's management is absolutely disrespectful and almost gave me the impression that he is jugdmental and maybe even RACIST!

#1: My boyfriend had made reservations for 8pm. We called in 2 hours prior to our reservation to extend the time to 9pm. The woman on the phone said it was perfectly OK. We thought: GREAT!

#2: We arrive to Paaeez and only to be greeted by a rude hostess. (long blonde hair) We kindly said we had reservations under our name. She said:
"Uhhhh.. your reservation was at 8.. and it's now 9pm....".
We looked at her in amazement because of her rude tone, and corrected her in saynig:
"No.. we called and had it extended to 9pm.."
She looked at us and said "ook.. ill get u a seat anyways."

#3: We get to our seat, service was OK. Got our hookah. about 20 mintutes after we settled in.. a server tells us we have to MOVE because there was another reservation where we are seated. We thought:
"Are you serious..? you MUST be kidding me.."
She apologized kindly, and we moved. Everybody makes mistakes right? That was strike 2.

#4: We settle in our "new" area, and have a martini. Mind you, we were dressed in jeans, a nice shirt and clean attire overall. Everyone else was a little more upscale. Our friend arrived. Our reservation was for 5 seats. She sat down, and a while later the manager of the restaurant approaches us and tells her that she needs to move because the table next to us had a reservation for 20. I angrily but politely asked: why does she have to move? This is our space. He said:
"This is NOT a restaurant, it's a lounge. The couches are reserved for a space and time. The table next to you has a bigger party, so you need to move over."

HOW DARE HE SAY THAT TO A CUSTOMER??

After his insanely stupid and rude comment, I told him she will NOT be moving because WE made the reservation so we have a RIGHT so take up 5 couch spaces. (Our 2 friends were running late..) He repeated:
"THIS IS NOT A RESTAURANT"
We had enough. We stayed for another half hour to finish our hookah and drinks while the manager stood afar and continued to glare down at us with a dirty look. He treated other guests well with a fake tone here and there. And as soon as he spoke to us, his tone changed. I finished my apple martini (which was actually to be honest.. quite tasty), we paid the bill and left.

I am a student in the FOOD and BEVERAGE and HOSPITALITY field. I will tell EVERYONE I know the terrible experience I had at paaeez. Poor service, poor guest recovery, and DISRESPECT. Word of mouth is the fastest and most effective way to send a message to anyone. PAAEEZZ you are disgraceful to the industry, and to yourself. Go learn some respect, open your mind to other cultures and just learn to SMILE.

Your restaurant will fail if you continue to be disrespectful and judgemental.

Write a Comment